"very nice easy to use website, I like how there are little description or instructions next to the parts. really good prices"
"had good shipping price and fair product price fro a compressor head gasket"
“Thank you for the compliment and for choosing MTR to order your parts with!”
"Its to early to tell, I will let you know after I receive my part."
“This survey is just a cursory survey regarding your experience on our website. Thank you!”
"Needed a new compressor motor but had to buy the whole thing to make the compressor work. "
“We're glad we had the parts for you, and we sincerely appreciate your business!”
"Was able to find what I needed. Checkout was very smooth as the only mailing option for me requires a PO Box (no home delivery in my area). Was nice to not have to fuss with that. First time order went smooth."
“We're very glad to hear it! Our goal is to make finding your parts on our site easy, fast and uncomplicated, so you can get back to your life. Thank you!”
"it was a normal search and order process.
"
“Normal is good, that means no problems. We're thankful for your business and for the 5 stars!”
"came upon this site and part was available, but bit expensive."
“We're glad to offer it to you! We appreciate the 5 stars. Some parts are pricey but that's typically because our initial cost is pretty high. We like to offer value to customers in order to make it worth the repair. We understand this. It really depends on the manufacturer. Thanks again for ordering with MTR!”
"I didn't think I was going to find parts for this old compressor.
Thank you!"
“We're very glad to hear you were able to find them on MTR.com! It makes us feel good to offer parts for older compressors, so that's one less thing to add to the landfill. You're welcome!”
"It took a while to find my model # ,after that no problems"
“There are a LOT of models we carry parts for and some manufacturers list models under different brands (as they usually manufacturer units under various private labels) so it can sometimes be tricky. We're glad you found what you need and thank you for the 5 star review!”
"Found what I was looking for. "
“That's our goal, for our customer to find what they need quickly and accurately. Thank you for giving us your business!”
"shopping was good, the problem I had was I couldn't remember my password. I had to create a new email address because it wouldn't even let me checkout with my usual email as a guest and there wasn't an option to change or get a new password."
“The website does have an option to request a new password, it's the link called "forgotten password? Click here" in the box where you would input your email address. I'm sorry it didn't work for you but was probably an anomaly. Thank you for the 5 stars!”
"I looked over and over on the Internet and finally found what I needed on your site."
“We have more air compressor parts than anyone on the web, I'm glad you found us and thank you for the 5 stars!”
"Website is well organized and search function returned appropriate results. Grateful as Sears had nothing in stock."
“Thank you for the very positive review!”
"Sears doesnt even carry the rebuild kit for their own compressor! Thank you!"
“We are glad to offer it to you! Thank you for your business and for the 5 stars!”
" My 1st attempt to order as a guest failed. Some how the web site got my email address. My 2nd try as a guest would not go the site said that my email address is already registered. It became quite a mess. You wouldn't believe how long it took to place this order.
It looks like my order did finally go.
The Parts arrived and fit just right. Compressor works as good as new. Thanks Folks"
“We are sorry for the trouble you experienced checking out. We test our checkout every day and as of this morning, we were not able to replicate the problems you mentioned. There are a number of variables that could have caused this. Thank you for sticking it out, however. We appreciate you and thank you for ordering with MTR!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“We've worked hard to include as much info as possible for the parts we sell, because it makes it easier on you, the customer. We greatly appreciate the 5 stars and the compliments!”