"The website does not give a clear enough description of of the parts "
"Really difficult to finally get to the desired part, but staying with it for20 minutes finally paid off and I found the part that I think will work. I hope."
“As long as you have your make and model info, finding the part should be very simple on our website. We don't list every model in existence, of course, but most! Thank you for sticking with it and we'll do our best to process and ship your order ASAP!”
"service representative was very knowledgeable and very helpful knew his parts"
“We train our sales associates on the parts we sell so they have a good base product knowledge. We like to think that's what makes us different from the competition. We're glad we could assist you and thank you for ordering with MTR!”
"Easy to orded just ship the part thats on back order thanks"
“We're glad to hear you had a good experience on our site! We try to make things easy for you. We'll ship all parts complete in one shipment as soon as any backordered parts arrive.”
"Easy and efficient and the price was great "
“That's the name of our game. No gimmicks, just competitively priced parts, knowledgeable staff, quick and easy ordering. Thank you so much for your order!”
"Looked for these parts on the Sears website and hey were not available."
“We get hard to find parts, even parts that the OEM manufacturer doesn't have available any longer. If we save another unit from the landfill, we've done our job. Fixing equipment feels good!”
"Would like to see the purchase/pay process streamlined for easier and faster experience. Also PayPal or other quick secure options of payment. More shipping options please.
Lastly, I like the part selection processes and good prices! "
“Your comments and suggestions are certainly appreciated and we take them into account as we continue to tweak our websites for the better. Thank you for your honesty, and for choosing to order with us!”
"The documentation and part specification is nothing short of the best I have seen online."
“That's a huge compliment, and we appreciate it very much! We're constantly tweaking the user interface to make life easier for our customers.”
"Thankssssssssssssssssssssss"
“You're very welcoooooooooooooooooooooooooooooooooooooooooooooooome!”
"easy to find model and parts"
“ We're glad we made it easy. Thank YOU!”
"Couldn't find this simple part anywhere! Tried the manufacturer aannndd that was a dead end. Going on a whim, gave you guys a try. UNBELIEVABLE! Not only did you save me from buying a new compressor, the part was a great price !
THANK YOU! "
“You are very welcome! We do our best to offer parts that are either discontinued by the manufacturer or hard to find. It's better than tossing it into the landfill, right? Thank you for your great feedback!”
"The parts were easy to find based on my model. It would be nice if your web site showed what was in stock. Hopefully the parts I ordered are on hand."
“If we don't stock the part(s) ordered, we do our best to drop-ship orders directly from the manufacturer; this way, our customers receive their order as quickly as possible. Thank you for your positive feedback!”
"Very happy I finally found a supplier with the part I needed and at a very fair price!"
“If you need air compressor parts, we're the guys to go to! Thank you so much for your positive comments and for your order!”
"it was good , your sight is always Helpful "
“Thank you so much for coming back to MTR and giving us your business again! It means a lot to us and we're always trying to improve.”
"It was fairly easy to navigate your site and find the part needed. "
“Simple is our goal, so you can find your parts, order them and get back to your life. We know time is valuable so we designed our site to make it fast n easy. Thank you for the compliment!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“We try our best to include as much info as possible about the parts we sell. Sometimes, the manufacturer descriptions is vague, granted, so we do our best to research additional info that helps our customers so they have all of the info they need to order. As long as you order by your make and model#, however, you should receive the correct parts. We try to offer detailed descriptions of the parts we sell, but when you sell 350,000+ products, it can be difficult. Thank you for your feedback!”