"Master tool repair easy to use and price is better then sears."
"This company always has what we need for repairs, thank you."
“You're very welcome! We appreciate you coming back to us, it proves we're doing right by you. ”
"They had exactly what I needed"
“I'm glad we did! Thank you so much for the order and for taking the time to post your comments.”
"Have been looking for these parts a while. I will be looking for more parts later today.
Very satisfied with this experience."
“Your compliments and your business are very much appreciated, so thank you! If you need air compressor parts, you found the right place.”
"easy to find. Thank you very much."
“You are certainly welcome! We try to make finding parts and info very easy, as well as the ordering process. We know that much in life is complicated...ordering parts on our website should not be one of them.”
"Sat on hold with the same song replaying way too many times before I gave up and hung up. "
“We're very sorry you weren't able to get through to an associate on the phone. We realize this and have brought on more sales associates (in training) which will help with this issue in the future.”
"great easy to use web site"
“That seems to be a theme! We do our best to make the site very easy to use, fast and uncluttered. Than you for choosing MTR to order with!”
"Was going really well until I had was asked to fill out this survey. "
“It's a short survey though, right? It helps us, so we appreciate it. Thank you for your order and for taking the time!”
"Was easy enough to find what I was looking for."
“Easy is our goal. We appreciate your comments and your business!”
"had hard time checking out"
“We're sorry for the trouble you had checking out. We're doing the best we can do work out the bugs with the new website, to make it as easy as possible for our customers. Thank you for your feedback!”
"Easy to maneuver website with picture charts so you know you are ordering the correct part!"
“We're glad you found it easy and convenient! Your comments help us keep our website functional, clean and easy to navigate, so you can find your parts, order them and be on your way. Thank YOU!”
"The web site was a little confusing at first to get items from different listing areas into the checkout cart. Ordered the discounted Siphon spray blow gun as it replaced the $5 handling charge for the circuit board only. Somewhat have an issue with the shipping going up $7 + for adding the Siphon blow gun as the board shipping USPS was only $2. Cest La Vie"
“Unfortunately, due to the size of the siphon spray gun, it cannot ship by First Class Mail, so when you added that to your cart, the system bumped your shipping rate to Priority Mail, which is about $7 more. We are doing everything we can do tweak our new website so it's easier to see and use, and checkout. Thank you for your valuable feedback!”
"Most complete parts offering and at good prices."
“That's us! We try to offer the widest variety of air compressor parts across multiple brands so we can be a one-stop-shop for parts. Thank you so much for your order and comments!”
"was good. I will use you again."
“We do hope to see you again! Thank you for your positive comments and for doing business with MTR.”
"Very convenient ordering experience"
“Our goal is to make finding your parts and ordering very quick and simple. Thank you for your business!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“We're glad to hear it! Thank you so much for the positive feedback and for your business!”