"Looked a long time to find these tools and parts "
"I'm a repeat customer. Satisfied customer. I'm confident the parts I'm getting will work at least as well as the original."
“Thank you so much for returning to MTR to find and order your parts! We great appreciate the repeat business, it means we're doing something right!”
"First time shopper of your site. One of the few places that turned up when searching for my specific item. Item was available, and at a reasonable price. Ordering was easy."
“We're glad it was easy for you to order. We appreciate your compliments and your order!”
"I am thankful for master tool repair.com in having the parts I needed for my air compressor. They had aftermarket parts, oem quality replacement because they've been discontinued by sears."
“We sure do! If we can find the OEM part or a third part part that's identical, we'll do our best to find it and offer it. Thank you for your positive comments!”
"quick look up and eazy web site to search on "
“We probably have the simplest, cleaniest and easiest parts website out there. At least, that's what we hope. We've spent a lot of time on the site to make sure of this. Thank you for your order!”
"Pretty self explanatory. "
“It's that simple, you're right. Just punch in your model# or part# and order. Thank you for your business!”
"Couldn’t find the parts or help from anyone else"
“Glad we could offer it to you! Thank you for your business, we really appreciate it.”
"Fast, easy, let's see how long the mail takes now."
“If we have it in stock, you'll receive it within a week. If we don't, and if you chose FedEx as a shipping method, then we can drop-ship it directly from the factory to you. We do our best to get orders out as quickly as possible. The only reason it wouldn't be shipped immediately is if the part is on backorder, and if that's the case, we inform you right away.
Thank you!”
"Had a part in stock that has been discontinued and difficult to find."
“I'm glad we had it available for you! We do our very best to find parts for older air compressors, because we all know they're not made like they used to be, so keeping the old units running is our goal Thank you for your positive comments!”
"Almost all of the parts for this compressor are NLA - both my compressor and I are old ... soon both of us w/b NLA"
“You're right about that! Soon, everything will be NLA. It seems like that's the trend....but for now if it's an air compressor part we can get, we'll sell it! Thank you for your business and for posting your comments!”
"Will re-do review & give you 5 stars, if someone contacts me to use our tax exempt form? "
“If you're outside of VA, we don't charge sales tax for orders. If you still need to send us your tax exempt form, you can email it to customerservice@mastertoolrepair.com or fax it at 757-410-4837. Thank you.”
"lack of contact with rear person"
“We try our best to answer every call and answer every email, we're sorry if you couldn't get a hold of anyone. Thank you very much for your order and for your valuable feedback!”
"Website was easy to navigate."
“We're glad to hear it!”
"What experience. It was all online. I wish I could have reached someone on the phone. Parts look good. Only time will tell. At least I could find the parts here very easily."
“We're glad you found the parts you needed easily, but you should have been able to reach a sales associate by phone and for that we apologize. We are experiencing a shortage in staff at the moment but are bringing more sales associates on so we can answer every call in a timely manner. Thank you for your feedback!”
"only site i could find the air compressor part i needed. was discontinued by manufacturer."
“I think you left out one star, but we'll forgive you ;-)”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“You're done looking! We sell parts for nearly every brand of air compressor out there. Thank you for ordering with us and for posting your comments!”