"placed an order for 15 bucks and Shipping and "handling" fees were more than double the cost."
"I wanted to see if I could get a overhaul kit. But the only way was to fill out a form and wait and then I might miss call.
It would have been nice to speak with a person."
“I'm sorry you weren't able to speak to a live person at the time, they were probably on the phones. We're a small business and don't have too many sales associates to answer the phones, although we try our best to answer every call and be efficient. If you leave a message or send an email, however, we absolutely try to answer ALL as quickly as possible. Thank you for your business!”
"Easy order, reasonable prices, good tech info and easy to find needed parts."
“Beautiful...thank you for the excellent comments! We appreciate the positive feedback and glad we were able to meet your expectations.”
"All good. Easy to find what I needed."
“We appreciate your positive feedback and for choosing us, so thank you!”
"Everything was simple easy and clear to find, select and buy what I was looking for. Great follow up suggestions for purchasing the small parts that I needed at the time of adding the primary item to my cart. Very Useful.
I do wish you accepted PayPal :)"
“ We'll take the largely positive compliments! Since we know the product we sell, we can recommend any parts that may be helpful in completing your repair, or to order for preventative maintenance. I know that it would make life easier for many customers if we offered PayPal, and we're looking into offering it as a payment method in the future. Thank you!”
"Ordering was easy enough !"
“We try to make life easy on our customers. Thank you for giving us your business and for posting your feedback!”
"this company seems to have it all together"
“We do try our best, thank you for ordering with us and for the great compliment!”
"Hard to change how many I really wanted."
“Thank you for ordering with us and for taking the time to post your comments. We're glad you chose us to shop with!”
"It was great that it is easy to find the parts for my compressor and I'll be able to continue to use it."
“We love being able to help our customers repair old equipment and get them running again. We hate throwing tools away and being it's an increasingly throw-away world, it feels especially good. If there's any way we can obtain parts, we'll sell them. Thank you for your positive feedback!”
"Super bueno bonito y barato "
“Super, nice and cheap are great compliments, muchos gracias!”
"site was easy to navigate and easy to use"
“We strive to make our site fast, clean and simple to find your parts and order. Thank you for noticing and for your positive comments!”
"Initial order took too long to ship and a few correspondences/follow ups to address."
“We're sorry we let you down regarding your order. We always send order confirmations and email notifications if your product is on backorder, has shipped and if tracking info is available, that as well. Thank you for ordering with us!”
"very affition was pleased and happy with service and details"
“Thank you for the compliments! We're glad you chose us to spend your hard-earned money with!”
"Found what I was looking for. Thanks "
“We're glad you found it with us. Thank you and happy holidays!”
"needed a piece to get my compressor up and running. Found it quickly and ordered it for a very fair price."
“Thank you for shopping with us and for posting your feedback. We appreciate you!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“We certainly appreciate your order and your feedback, so thank you. The shipping is $31 because you're in Canada, and we ship Priority Mail International to Canada. The standard rate is $31.60. We also offer UPS shipping but that's even MORE expensive to Canada due to duties/customs charged. Unfortunately, that's just reality when ordering from the US to ship across the border. We don't make ANY profits on shipping, we just break even. We hope you understand and thanks again for your order!”