"Easy to used website. Fast shipping. Thank you"
"Loved the experience. I would highly recommend your business and will definitely be returning to purchase more parts in the future!
Thank You!"
“Thank you for the fantastic compliments! We think we've designed our website to be extremely logical, intuitive and simple, so you can find the parts you need to get your equipment back up and running. Thank you!”
"Thank you for having the part for my Sears air compressor that they no longer carry."
“It's sad the manufacturer can't supply the part for their unit, but that's where we come in. Thank you for finding us and for giving us your business!”
"Ok To Many Required boxes to reply to just want to buy my part"
“We believe our order process is extremely simple and fast. We are always looking to improve, however. Thank you for your comments and for giving us your business!”
"Thank You, Rachel Kamara
We appreciate you getting back with us so quickly!!!"
“I will make sure to pass this kudos along to Rachel. I'm glad to hear she helped you out! Thank you so much for your comments and for your order.”
"Fast and easy. Hope the shipping all goes well."
“Fast and easy is what we went for with our website. Thank you so much for ordering with us and for your compliments!”
"Called twice to ask questions, no one returned my call, but I ordered parts on line anyway."
“I'm very sorry to hear you didn't get a return call. We were slammed yesterday as Monday is our busiest day of the week. We try to pick up every call but alas, some calls fall through the cracks. I apologize for the trouble but I'm glad to hear you were able to place the order online. Thank you for your comments!”
"Regulator failed on my California air tolls compressor after less than 10 uses. Purchased the replacement and paid almost as much for shipping as for the regulator."
“Thank you so much for your order and feedback. We are constantly trying to negotiate better shipping rates from our providers to save you money. We don't make a profit on shipping, we only break even, so we don't have a profit incentive to jack up shipping prices. Thanks again for your comments!”
"Very quick and easy to navigate the website. Part descriptions very clear. Very easy to find what I needed to add to cart and check out"
“"Very easy" is our goal! We appreciate your business very much, as well as your positive feedback!”
"tried to obtain a pressure regulator for my Craftsman air compressor. they directed me to you and you had the part I needed. I am very happy"
“We're so glad you found us and found what you were looking for! We appreciate your business and taking the time to post your comments. See you next time you need parts!”
"I was helped with finding the right parts"
“We do what we can do help you find the parts for your unit so you order the correct parts the first time. Thank you for your order and positive comments!”
"The website is a bit clumsy and the checkout process kept giving me errors."
“We're certainly sorry you received errors when checking out. We give our website a thorough test, daily, to confirm the checkout process and all other functions are working properly. If there's a bug, we'll find it and fix it. Thank you for bearing with it and ordering with us!”
"excellent. The diagrams help me to find the right part"
“We want to make life easy on you. It should be quick and simple for you to find the parts you need, and the ordering process should be likewise. Thank you so much for ordering with MTR and for posting your feedback!”
"Excellent serice with quick delivery"
“We try to sincerely go above and beyond, we hope we did in this case. Thank you for ordering with us and for posting your feedback!”
"All has fine. 1st order was helped by calling. Just getting to the repair 4 weeks later and I have just one gasket, and needed another. My bad. ordering and finding the product has been easy. Now I just have to wait and have confidence this 2nd order will go well too."
“We will do everything we can to get your order processed and shipped as quickly as possible, as we know many of our customers depend on these parts to get their equipment back up and running in order to make them money. Thank you for choosing us to do business with!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“You are very welcome! Our goal is speed and accuracy and I'm glad to hear we succeeded here. We hope to see you next time!”