"It was an easy process to find the needed part and order. "
"Tried many places to locate this part, even ho i bought it from. NO LUCK...Master Tool to the rescue!!!"
“We love to think we're parts superheros, rescuing our customers and delivering parts! While we may not be superheros, we pride ourselves on offering the parts you need at a great price with excellent customer service.”
"Simple finding and ordering parts."
“Thank YOU! We're proud of our simple, intuitive website.”
"website is easy to use and have just what we were looking for for our compressor. "
“Thank you for the kind words, and for your business!”
"had a great experience with returns, got an email and prompt call back in cancelling "
“We're sorry you had to return your merchandise, but we are glad to hear it was a pleasant, easy experience. We really do try to make every step in the process painless. Thank you for taking the time to give us your feedback!”
"Great customer service, super selection and competitive price!"
“We couldn't have said it better ourselves! We appreciate you, your business and your time for writing the great feedback!”
"It literally took me less than 2 minutes to find what I was looking for and place my order."
“That's what we do! We pride ourselves on our website's intuitive nature, simplicity and ease-of-use. We're so glad to see we met your expectations. Thank you for ordering with us!”
"Very easy to use, complete details of parts and commom problems associated with old parts."
“Thank you so much for the positive feedback! We really do try our best to give you clear diagrams and parts lists as well as info that will help you find the parts you need.”
"Ordered two replacement trimmer bowl heads for my Southland Trimmer Mower, the one installed on my trimmer took flight the other day."
“Thank you for finding us and giving us your business! We hope the parts last a good long while for you but if you need parts again, we'd like to see you back here!”
"Fast and easy to use thanks for help"
“That's our goal. You are welcome but thank YOU for giving us your business!”
"found my parts fast and easy"
“It's always great when we can exceed your expectations. Thank you for ordering with us and for posting your comments!”
"Site was clean and orderly. Easy to navigate and easy to purchase."
“We've designed our site to make it simple, intuitive and clean so you can easily find the parts you need and not be distracted by graphics and clutter. Thank you for your positive feedback!”
"great details on the web, extremely easy to navigate for my 14-year-old air compressor
"
“We try our best to make navigating our site easy, fast and intuitive. Thank you for the compliments and for your business!”
"I am frustrated that the 10% total discount offer (FirstTime2018), that I received multiple emails and reminders upon, was not honored at the checkout just due to ordering two instead of one tiny brass ferrule at $1.89. The greatest benefit of any offers/discounts should apply and I felt duped by the email offers being disallowed. If you empathize, please adjust the total charge of my order for good will."
“Thank you for your order and for your feedback! Unfortunately we don't combine discounts so once a quantity discount or any other discount is applied to your order, another discount cannot be added. We hope you understand and thanks again for your order!”
"very easy to look up and very good prices. best yet, parts in stock."
“We do try our best to make the website very easy to find the parts you need, thank you for the positive feedback!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“We pride ourselves on how easy and intuitive our site it. Thank you for the compliments!”