"It was an easy site to use"
"found part quickly good job"
“Thank you! And we appreciate you ordering with us!”
"fast delivery and all the parts I needed"
“We like puns! Thank you for the kind words and for ordering with us!”
"Was easy to find part I needed. Price was okay, we will see how quickly I get it. Thank you! "
“If we have it in stock it ships within one day, if we don't then we try to drop-ship orders from the manufacturer directly to you. We'll do what we can to process your order ASAP. Thank you for your order and for your comments!”
"you had the part I needed when I was told by the box store that I'd have to purchase a new compressor. Thank you for saving me a lot of money!"
“That's why we do what we do. It's worth it to repair equipment! We know we live in an increasingly throw-away world these days so it's nice when you can still find replacement parts to get your equipment back up and running. It just feels more satisfying, right? We're so glad to help. Thank you for your order and for posting your feedback!”
"could not complete order. kept asking for password to continue and i never had one so they sent a new one to my email twice but never received it.. had to call and get help to complete order . most people would have given up i think. "
“We're very sorry to hear about the trouble you had setting up your account and ordering on our website. Many times this can be due to a connection problem. Also, make sure your webs browser is updated to the most recent version. However, it could have been a bug on our end, certainly. We test the sites every day to confirm there are no order issues. Thank you for calling in to order and we appreciate the feedback!”
"Very easy to replace broken parts for my air compressor. pretty easy to order. Thanks."
“You sir, are welcome! We're glad to hear we met your expectations. Thank you for taking the time to post your feedback!”
"found all the stuff I needed at a real good price"
“We do our best to offer parts for the older (but great) units out there and if the OEM parts are obsolete, which is increasingly the case, we try to find third party parts that will fit. Thank you for shopping with us!”
"Needed parts to repair a defective Porter Cable air compressor. I hope the part is in stock...seems that many need the same defective gasket... I guess china just keeps making crap and we just keep buying it. Such fun.... "
“Isn't it great? Unfortunately that is the reality of it. You can still buy American compressors but the price point is much higher. Thank you for your order and we will process your order as quickly as possible.”
"needed reed valve assembly for a husky compressor. didn't feel like driving all over the place searching, so i searched the internet and found this company. $ and time saved. "
“Technology makes things very convenient, and we're glad we could accommodate! We appreciate you ordering with us and for taking the time to post your comments!”
"I liked the setup vast and accurate "
“We try our best to make the experience quick, easy and painless. Thank you for giving us your business!”
"Good prices and easy to order online"
“We think we have a very simple and efficient checkout process. Thank you for the compliments and for ordering with us!”
"a little pricey compare to other online retailers but they had a part I need and the others didn't."
“Pros and cons, right? We do our best, certainly, to offer parts at a competitive price (while still making a profit). Being a small business that focuses on the customer and product knowledge, we believe we offer much more than a typical online store does. We're here to help you. I'm glad we had what you needed. Thank you for your comments.”
"Did not accept my address on the first try, No options on type of shipping.No expected delivery date. US or Cdn$$. Continue button not at the bottom of the page. Can't send comments. Come on guys you can do better. "
“I'm not sure what happened, but obviously there was a glitch somewhere. It certainly could have been a connection problem or a browser problem. We're sorry for the trouble, certainly, but our checkout process is working as expected. Thank you for your feedback!”
"Tried to set up an account to track my purchases but it would not let me and took me straight to check out Also was suppose to get 5% discount it said but did not see that either when I tried to use it."
“When you click on "claim" for the 5% discount, it automatically applies to your subtotal. If you didn't see it I'm not sure why, it was probably a glitch. From our testing, this feature is working properly. Thank you for your order and comments, as we're always testing the site to make sure the checkout process is working well and efficiently.”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“We do our best. Thank you for ordering with MTR!”