"The process was very pleasing"
"helpfull, easy to find what I was looking 4"
“We do our best to make finding your model and parts very easy. Thank you for ordering with us and for your positive feedback!”
"Very application specific, which is nice when trying to get the correct parts on the first try."
“We believe the information we give you is the most information you'll find on the Web for the parts we offer. We try our best to give you all of the info you need to order the correct parts on the first try. We have a lot of product knowledge and are proud of it. Thank you so much for the kind words!”
"Your shipping cost is hight, it will cost almost the same as the part that I am buying.
"
“We're sorry you feel the shipping costs are too high. We really do try our best to renegotiate shipping charges on a regulator basis, so that you get the best shipping price possible. We don't make any profits on shipping, we merely break even. That being said, sometimes a product weight is off and a higher shipping charge will incur because of this. We do our best to fix these issues. Thank you for your feedback!”
"Strangely, Sears Parts did not have the model number. But Google had your web site. The model number is 919165090 Craftsman air compressor. "
“Sears has most of their models on their website but not all of them. All of the "919" Sears models were made by DeVilbiss and we've been doing business with DeVilbiss for years. We're glad you found us and found the parts you needed!”
"you had my obsolete part"
“It's great to hear we had the part(s) you needed! Thank you for finding us and for giving us your business. ”
"Very user friendly web site. Found just what I needed without a lot of searching. I knew that someone was there to help me if I needed it but, was able to navigate on my own."
“This is an excellent compliment, so thank YOU! We've poured countless hours (and still do) designing our site to make it easy, intuitive and fast. We're glad you noticed our hard work and appreciate it.”
"Very easy to find the correct parts, and competitive pricing. Thank You"
“We do our best to offer parts at a great price to make it worth it for you to repair your equipment. Thank you!”
"Very easy to find the parts i needed and get them ordered. I will definitely do business with MTR again."
“Thank you so much for your business! We do hope to see you come back here whenever you need parts for your equipment!”
"seemed a little expensive."
“We try to offer parts at a competitive price as we know it's not worth it to repair your equipment if the parts aren't priced well, especially for newer units which are mostly throw-away compressors, or at least aren't worth putting a lot of money into. Sometimes manufacturers just price parts very high to begin with, which is a reason some of the parts we offer have a higher than expected cost. ”
"Couldn't have been better"
“Hard to be this review. Thank you so much for the order and for the compliments!”
"great to find parts for my 67 compressor!"
“We do our best to offer parts for the old machines as well as the new units. Thank you for finding us and giving us your business (and feedback)!”
"Great experience, just was not expecting shipping to be so so high. Overall, great experience with phone help,,, Shipping suks though..."
“We're sorry to hear this, but we try to periodically negotiate lower shipping costs with UPS, Fedex and USPS so we can save you money. I realize that sometimes it may seem high, but sometimes packages are an unconventional size, which increases shipping costs. We don't make a profit on shipping, we merely break even, so there is no incentive for us to charge exorbitant shipping. We hope the order experience was a good one and thank you for your feedback!”
"Site doesn't tell be when to expect receipt of the item ordered"
“Our site states "7-10 days" processing time, which is a total timeframe on when you will typically receive your order. That timeframe is from when it's ordered to when you receive it. And if an item is not in stock or is on factory backorder, we will notify you immediately. Thank you for your order!”
"Easy to find parts and well organized to purchase"
“Thank you for the great compliments! It's difficult to improve on the best, but we're always trying. Thank you!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“We're very pleased you're pleased! Thank you for your business and for taking the time to post your comment!”