"site is easy to navigate, and find the parts I needed. Thanks. Easy to pay - no account creation required. wish shipping was less."
"You guys are the bomb. Very knowledgeable, will get you the parts you need. I keep my compressors running like new thanks to you guys. "
“Wow, thank you for the great compliments! We appreciate the kind words and the business! We do our best to give you great customer service and give you everything you need to repair your equipment. We hope to see you next time!”
"very easy to order parts I needed"
“We're glad you found it easy to order the parts you needed. Thank you for your order and for your comments!”
"Awesome web page with diagram... "
“We like awesome, we think we're pretty awesome too but only thanks to our customers' wonderful comments, such as yours. Thank YOU!”
"This type of credit card not accepted - even though Discover is supposedly accepted..."
“We certainly do accept Discover cards. It must have been declined, most likely there was an issue with the card or how you input the number. Or, there was a temporary glitch on our end. Either way I apologize for the trouble and you can call in at 757-547-8665 and we can assist you over the phone.”
"7 to 10 business days to process the order?"
“We add the verbiage 7-10 days as a general estimate, it's not set in stone. Realistically it takes 7-10 days to SHIP an order, including processing, packaging and shipping. We're sorry for the confusion and we will do our best to get your order out of the door as soon as possible. Thank you!”
"need a few repalcemnet Hitachi parts.
Master tool repair had everything I needed"
“We're glad you found what you needed at MTR! Your business is appreciated and we hope to see you the next time you need parts!”
"Very easy to find required part and checkout was easy."
“We like to make life easy for our customers, from finding the part(s) you need, to ordering and receiving your order. Thank you for the compliments!”
"Hi ,was difficult find parts for my ryobi model ry 903600 and no have Pay Pal payment apart of that is easy buy . Thanks"
“I'm sorry we don't offer PayPal at the moment, but we are trying to set it up as we know our customers would like this option. PayPal has high fees for small business so it can be difficult for us to offer it because of this. Thank you for ordering with us!”
"easy of purchase good price"
“Competitive pricing and easy ordering is what we price ourselves on, and excellent customer service. Thank you for commenting!”
"sears no longer stocks item but master tool had it, thanks"
“Glad we had it for you! Thank you for ordering with us and we hope to see you the next time you need parts.”
"don't offer a coupon code if you will not honor it!!!"
“There must have been a bug or glitch because we certainly do honor coupon codes! If you've been offered a code and can't redeem it online for whatever reason, you can call in your order to have the code applied. We're sorry for the trouble but thank you for your order!”
"I needed a run capacitor. Found the schematic, and the part number. Went to the order form and that is where the nightmare began. All went well until I got to the " code" box. Not having a code, nor coupon the form kept giving me messages of " invalid", could not order. After 30 minutes of this I finally got someone on CHAT. After another 30 minutes I was able to order the needed part. Not a friendly user site."
“Thank you for your valuable feedback as it helps us improve the website. We've been working on the coupon code for the website last week and over the weekend, and for a little while there was a glitch that caused the issue you mentioned. This has been repaired, since discovering it. We are sorry for your trouble!”
"parts easy to find, can be a bit pricey though."
“Thank you for taking the time to post your comments! We value feedback from our customers to improve on every level of the ordering experience. We are very competitive on pricing but some manufacturer's products are expensive to begin with. Since we carry parts for dozens of manufacturers, you will find a lot of pricing varies depending. Thank you for ordering with us!”
"I NEEDED A PART FOR MY COMPRESSOR. EASY TO FIND AND THE PRICE WAS RIGHT."
“Thank you for choosing us to order with, and for taking the time to post your comments!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“We wish we didn't have to charge for shipping either! We don't make any profits off of shipping, we only break even. Thank you for the great comments and feedback!”