"I had a little problem getting the air intake element and had to buy the kit . however the price was reasonable. "
"It was geast to identify the parts I needed and you had them."
“Thank you for the compliments! We try to make it easy for you and I'm glad to hear we succeeded.”
"self repair is a breeze with this company "
“We try our best to make it so! We give you the info and easy ordering so you can repair your equipment and get working again. Thank you for the business!”
"convenient and easy to use. "
“Succinct and accurate. Thank you for taking the time to comment!”
"Online purchasing was easy and accessible"
“Glad you thought so! Thank you for giving us your business!”
"asdfasdfasdfasdfasdf too expensive and shipping charges are high too. "
“I'm sorry you believe our shipping prices are too high. We don't make any profit on shipping, we only break even, and we are constantly trying to renegotiate shipping charges to save you money. We don't offer free shipping because we're not Amazon, we're a small business with one warehouse. Small businesses such as us don't have the capacity to offer free shipping. We do offer coupons and discounts, however. Thank you for your feedback!”
"They got the parts I ordered to me fast and customer service was great they helped me get my compressor going like new. It was one of the cheaper places online pump looks better than factory one awesome !!"
“Thank you so much for the great compliments! We appreciate it so much, we try our best to offer the best customer service possible to help you find the part(s) you need, simply and quickly. ”
"The Master Tool Repair web site was easy to use. I had first tried calling the compressor manufacturer directly (California Air Tools) and dealing with them was a nightmare. Thank you Master Tool Repair for making it easy to get the parts I needed."
“You're very welcome! Your positive comments and feedback is appreciate and humbling. ”
"Shipping is a little high"
“We are constantly renegotiating our shipping rates so we can save you money. We don't make any profit on shipping cost(s), just enough to cover the cost of the order shipment. Thank you for your order!”
"Finding the right product was easy and fast using the search tool on the web site. The price was comparable to other sites."
“We appreciate your feedback and taking the time to post your comments. We try our best to make the ordering process easy on you.”
"I'll know more after I've received my parts. So that I can review the quality of the products. Thank You"
“Thank you for taking the time to post your comments, and for your order!”
"Password reset wasn't working and contacted the chat. They reset the password and all is good."
“I'm glad we were able to take care of that problem for you. Thank you for shopping with us and for your feedback!”
"have purchased several times > very easy and thorough "
“We can't thank you enough for continuing to come back to MTR and give us your business, it means so much to us! Thank you!”
"Great selection of parts. Could use free shipping."
“Thank you for ordering with us and for posting your feedback! Unfortunately, we're a small business and don't have the profit coming in that Amazon does so we can't offer free shipping. I realize that Amazon (etc.) has made this commonplace but they're also a billion $ company, whereas we are a small business in Virginia with one warehouse. Our service and product knowledge can't be matched by anyone else, though!”
"Overall not bad, little more expensive then other sites. But like the ease of your site and enjoy spending with a USA company..:) Lets see when the parts arrive if I use you again.... Looks like I will though so far"
“Your comments are very much appreciated, so thank you for taking the time to post them, and for ordering with us! We try to stay very competitive with our pricing and are proud of the website we've built, we're glad you noticed!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“We're glad you had a good experience with us! We try to price parts reasonably so it's worth it for you to repair your equipment. Thank you for the review!”