"Got some hard to find parts for a Kellogg compressor pump I recently picked up. Hoping it'll work good for me as an upgrade for my older craftsman unit.
We'll have to see how the rest of the order goes but I'm pleased so far."
"i had almost as much in shipping as i did in the parts i ordered. other than that. i got right in too what i was looking for with out going from page to page."
“Glad to hear you found what you needed! For small parts orders shipping can be almost as much as the parts, partly because we don't offer a cheap "First Class" mail option (due to not having insurance). We appreciate your feedback!”
"I got an incomplete air compressor for cheap. Not knowing what was missing it was extremely helpful to have exploded views and a list. Have no idea what parts cost, but they seem fair to me. Once I receive my parts I should have a fully functional compressor for about 1/10 the cost.
thanks again"
“We do our best to offer parts at very competitive pricing, all with a simple, intuitive website that gives you product knowledge so you know you're buying the right parts. Thanks for the great review!”
"I found what I was looking for. If I receive it in a short time, and it works properly, I will give you an EXCEPTIONAL review.
Thanks"
“Your review is already exceptional so thank you! We will do our very best to have your parts shipped out ASAP. Thank you for ordering with us!”
"It was easy to find what i was looking for"
“We work hard to make it easy for you to find what you need. Thanks for shopping with us!”
"Great shopping experience, but can't review the item yet because I ordered it 4 seconds ago."
“This is just a cursory review based on your experience with our website. We're glad you had a good experience and we appreciate your comments and your business!”
"No problems in shopping or getting parts ordered !!!"
“That's great to hear! Thank you so much for shopping with MTR and for posting your feedback!”
"You had the part I needed and it was easy to find using the compressor model number."
“We're glad you had a great experience with us! We appreciate you taking the time to leave your comments!”
"consider using pay pal. just a thought Inave used them for over 10 yrs thank will shop here more often "
“Thank you for the feedback, we certainly take these comments into consideration. PayPal isn't easy for small businesses to set up as there are fees associated with offering it. However, we have had many customers suggest this so we will consider offering it in the future. Thank you!”
"Easy to understand and quick to check out."
"not sure have not got the part yet "
“This review is just a cursory review we ask customers to comment on based on the function of the website and your ordering experience. We appreciate your business!”
"I think the Shipping cost are a little steep"
“Thank you for the feedback and for your order! We're sorry to hear your issue with shipping cost(s), but we always try to optimize shipping costs to save our customer's money. We don't make any profit on shipping, we break even, so we have no incentive to make money on shipping cost(s). ”
"quick and easy, will keep you in mind for the future"
“We hope to see you back, thank you so much!”
"Sanborn 3 hp from a friend. Found the part # and ordered within 10 minutes on this site"
“We appreciate you ordering with us! We know there are other options, but we believe we make it easiest to order, and our product knowledge is second to none.”
"I wanted faster shipping options - 7-10 days is too long"
“We're sorry for the inconvenience as we know our customers rely on their equipment and needs parts quickly. We DO offer faster shipping but you must call in at 757-547-8665 to confirm stock with one of our sales associates; if we stock the parts, we can ship the order Next Day, 2 Day, 3 Day (etc.). We can't offer it on the website because we don't stock all 350,000+ parts on our site, so we recommend customers call in first to confirm stock. We hope you understand.”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“We're glad you're pleased! We'll have your order processed, picked and shipped as soon as possible! Thank you for taking the time to comment on your experience.”