"Customer service was able to help me pinpoint my issue (dirt in the check valve). I had already removed the cylinder head and needed to replace gaskets. I also needed the filter screen and bought a couple of extra filters at the same time."
"Looking around for a pressure switch to fix my Kobalt compressor was a breeze once I found your site. Thanks for being easy to order parts."
“You are so welcome! We specialize in air compressor parts, pumps and accessories so you can feel confident we have the parts you need, but also the product knowledge to know what we're talking about. Thanks for taking the time to post your feedback!”
"I was completely surprised that I found a complete listing of parts for my Husky compressor. Though it was barely over $200 new (21gal mobile tank) I wasn't looking forward to buying another one. My current one lasted about 8 years before the valves went bad and I noticed the gap around my compression ring. 2 gaskets, compression ring and valve assembly and I think I'll be in "like new" condition. I also really appreciated the notes with a lot of the parts describing extra detail about what the symptom might be if that part was bad. That proved to me Master Repair Tool has a keen eye for detail and is looking for the best ways to serve their customers. You can bet I will be checking this site in the future and researching parts availability on particular models when I go to make a decision on buying a new compressor should I need one."
“Wow, thank you so much for the fantastic review and for your kind words. It's humbling and we appreciate that you found the information on our website helpful. We figure that if we give you detailed information, it'll help you make an informed buying decision. We hope to see you next time!”
"Very easy to find parts on website based on model number; diagrams were inclusive of all models to which the diagram applied; items were in stock (last website had all out of stock); enjoyed reading about how business came to be. A pleasure to use this website!"
“We thank you very much for your business and for taking the time to write up a great review for us! It means a lot to us and keeps us humble. We try our best to make it easy for our customers and provide an honest, courteous business model. Thanks again!”
"Great website. quick and ez. to find the parts i need. Hope they are shipped soon. with the same professionalism."
“We will do our very best to process and ship your order as soon as possible. If it's not a stock item for us, we can usually drop-ship your parts order directly from the manufacturer. If you have any questions, please contact us and we'll be glad to give you a status update!”
"I hope that this is the correct part for the model that I searched. Being that it is an electrical part, which is listed as unreturnable, I am completely relying on MasterToolRepair's listing that it is coorect."
“If you ordered by your model# then the part ordered should certainly be correct. If a parts listing on our website is incorrect, that is a grey area and we'll be able to accept the part back as a return or exchange. If we're at fault, we'll take care of you. Thanks again for your order!”
"easy to look up parts and find what you are looking for"
“Thank you for your business and we're glad we made it easy for you. We'll see you next time!”
"Never have an issue looking up parts and placing an order, Very easy"
“Thank you for your continued patronage, we sincerely appreciate your business and glad we make it easy on you!”
"Purchased a throat plate for an auction purchased table saw. Very quick and easy."
“I like your pun, almost as much as I like the compliment! We really try to go above and beyond the competition and make ordering a (gasp) pleasant experience. Thank you!”
"I am looking for a part on many web site and then I find you I find the part that I was looking. It was an excelent price!!! thanks "
“You're welcome and thank YOU for taking the time to order and post your comments!”
"Great company but I keep having issues with the website working"
“I'm sorry to hear this. It could be any number of issues...our servers could have been interrupted, it could be your connection or browser, or any other number of issues. We apologize for the trouble, but we're glad you stuck with us and placed your order!”
"Easy shopping, fast and informative."
“We like to think so! It's humbling for us to know we're succeeding and meeting our customers' expectations. Thank you so much for your feedback and for choosing us!”
"I ordered a motor for my air compressor and everything seemed fine. I was expected to get my motor within 6 business days. Item got lost and it clearly stated that in the tracking details. I contacted them and opened a claim. A month rolls by and still no update from ups or MTR. MTR kept telling me they would update. Well 7 weeks in and I call MTR asking for a replacment or a refund. I couldn't get either due until UPS finished their investigation. I called my CCard copy and told them what was going on. They put the transaction in dispute and on the day I was due a reversal, MTR decides to make good on this transaction. Yeah I got my motor, was the experience great, NO. I went with them due to all the great reviews, but I wish they actually cared about their customers. If they really did, they would have made situation right as soon as UPS said they lost my motor. "
“We certainly do apologize for any trouble or inconvenience you experienced with the order process or our company. We certainly didn't intentionally delay this shipment or try to take advantage of you. After reviewing the order history, we decided to NOT drop-ship motors from this particular manufacturer, as we've had too many instances of damaged packages and lost packages. We are now shipping these from our warehouse. Unfortunately, UPS's policy was the reason your replacement motor was held up, as we had to wait for their claim to be completed before shipping the replacement motor to you. Unfortunately, they took their time to complete the claim. Again, we're sorry for the trouble and have modified our policies to mitigate these scenarios from happening again.”
"Thank you for the part!! It was very easy to look up and order!"
“We're glad you found it easy to order with us! We've spent countless hours making out website clean, fast and intuitive. Thank you for noticing and for your comments!”
"Was able to locate and order exactly what I was looking in a snap. In and out in 10 minutes."
“That's the goal! We make it easy for you to order, and quickly. Thank you for the compliments and for your business!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“Our customer service makes us different than the competition, we're glad we met your expectations. We know our product, which helps you make an informed buying decision. Thank you for the great review!”