"lost filter when loaned to a friend ???"
"first time using this site"
“We're glad you found us! Hopefully you return the next time you need parts!”
"Great phone support from Eric"
“Thank you for the great compliment! We will pass this along to Eric. We appreciate your order!”
"Product selection was excellent with prompt delivery. Pricing was competitive, if not better than other Internet outlets"
“Thank you very much for your kind words and for taking the time to post your thoughts! We try our best to offer the best price on parts with great customer service and fast turn-around time. Thanks again!”
"Master Tool Repair charges twice what Kobalt charged for the part I needed for my compressor, but the shipping and handling charges from Kobalt. were a little over 4X what MTR charges. "
“We certainly try to be very competitive with parts pricing, but for some vendors we don't come close to their "list price" because we are a reseller and have to make a profit (afterall, we are a business!). We are very competitive otherwise. Thank you for taking the time to order with us and for giving us your business!”
"no problems. order process worked well
"
“We appreciate you and your business! ”
"Checking out was extremely trying. I know I'm an old fart, but you could make it easier to take my money."
“We're sorry to hear this, certainly. We had a power outage here recently and our servers were temporarily down, so this may be the reason why you had problems checking out. We apologize for this inconvenience but we appreciate your feedback!”
"I was able to easily identify the correct part from the exploded assembly views provided."
“Thank you for the compliments and for ordering with our company!”
"Fast ordering process with website"
“We do everything we can to make ordering on our site fast, simple and efficient. Thank YOU!”
"Your website was very complete and easy to use."
“That's what we think! We appreciate your business and for the positive comments!”
"I enjoy ordering from you"
“Well thank you! We appreciate your order and hope to see you the next time you need parts!”
"best price i found on this pump. easy to find on your website also."
“We do have the best prices on the Web for nearly all of our air compressor parts, because we specialize in air compressor parts specifically and try our best to be very competitive. Thank you for taking the time to comment and we hope to see you the next time you need parts!”
"Easy to find parts and GREAT value..Thanks I'll be back.."
“It looks like we exceeded your expectations! Thank you for ordering with us and for taking the time to give us the positive feedback!”
"Problems with website, would not accept my usual email address, nobody answers the phone, help desk was down on the email very problematic trying to pay "
“We certainly apologize for the website issues you experienced, Tim. This is a rare occurrence as we had some power outages this week which put our servers down. Either way, the problem should be fixed so you shouldn't encounter these issues in the future. Again,, we're very sorry for the trouble!”
"all went smoothly. I loved the pictures, it showed exactly what I needed and it allowed me to buy the exact piece I needed. "
“We really appreciate the compliments and positive feedback! Thank you for shopping with us and we hope to see you the next time you need parts.”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“I understand, I think we all have loaned out tools or equipment to friends or neighbors and received it back either damaged or missing parts. However, we appreciate you ordering the replacement parts with us! ”