"It was ok to order. Updating the card di not work very well. I had to cancel everything before i could update correctly.
Please don't give my email out. Thank You"
"I had to use my wife's email somehow it did not like ****@****"
“Sorry to hear you had trouble logging in, there could have been a connection issue or some other temporary glitch as to why, but if you have any further trouble feel free to call us at 757-547-8665 and a sales associate will be glad to take your order for you. Thank you for the comments!”
"Website is excellent service was fast."
“Thank you for the kudos! We do our best to make it functionally simple, ordering quick and processing/shipping fast. Thanks again for the feedback!”
"I wish you would offer more shipping options online. Like 2 day, 3 day and overnight or Priority Mail USPS."
“I'm sorry for the trouble, thank you for your feedback. We don't offer expedited shipping on the website because there is always a chance we don't stock the parts in our warehouse (especially with multiple item orders), so we err on the side of caution instead of offering it online just to tell our customers we can't do it because we don't stock the parts; then a refund would be in order, of course. We do offer PM shipping by USPS but not for orders over $100 due to insurance issues. I hope you understand. Please call us at 757-547-8665 if you have any questions regarding your order and we'll be glad to assist!”
"1ST TIMER HERE : DAD WALKED IN - HANDED ME A PART AND A PART # - I PULLED UP MASTER TOOL REPAIR - SEARCHED A VERY SHORT TIME - WATCHED AN INTALL DEMO (SUPER COOL FEATURE) - LISTENED TO STEP BY STEP INSTRUCTIONS FROM THE POP UP - DOWNLOADED THE ASYMBLEY PROCESS FOR WHEN THE PARTS ARRIVE - BAM! - PLACED MY ORDER"
“Wow, we couldn't have asked for a better review. This was exactly our purpose when creating the website. Thank you for the fantastic feedback and for ordering with us! ”
"quick and easy. just wish processing took less time."
“Thank you for your comments and for giving us your business! We have been shorthanded lately I'm afraid, which has caused some delays in shipping orders out. We are sorry if the delay has caused any inconvenience. ”
"I have been trying since May 2016 to get parts for my compressor. Wrong parts shipped. Communications stopped. I am stuck with a floating boat anchor. Customer service is not good"
“We are very sorry to hear this. We will reach out to you ASAP to make the problem right, whatever it is. We price ourselves on having outstanding customer service, I can't imagine this would have been ignored for over a year. Regardless, we will reach out to you to make it right. Again, we're sorry for the trouble. ”
"Well I ordered an air compressor service pipe and it did not come with the required grommets requiring me to purchase them here; another trip to the store I didn't need to make. "
“We are sorry to hear this and apologize for the trouble. The description for the delivery pipe does not state that you must order them separately, you are correct. We have since corrected the description on our website to include this information.”
"Thanks for the good service. Only website on the web that had the part I needed."
“You're very welcome and thank you for your kind comments! We try to offer hard to find parts that no one else offers, along with a simple ordering process. Thanks again for choosing us!”
"Quick and easy! Easy to Use!"
"I will know more when the parts are received. Great order experience - easy to find, good pricing. "
“Thank you so much for the feedback and for the compliments! We think you'll find the whole process easy and painless, and hopefully quick as well! If you don't see your parts within a week or would like to contact us for a status at any time, please don't hesitate to contact us at 757-547-8665.”
"parts where easy to locate that we need for out air compressor."
"I hate the automatic pop up audio box"
“We are experimenting with the audio instructions and will soon be deactivating this feature. Some people find it useful, some do not. Either way we appreciate your feedback!”
"Quickly located the parts I needed, and the price appeared reasonable."
“Thank you for shopping with us! We do everything in our power to make the process simple, fast and affordable. Your feedback is appreciated!”
"so far the experience has been a good one,"
A rep from Master Tool Repair, Master Tool Repair, has responded:
“Thank you very much for ordering with us and taking the time to review your experience! You can be assured that we don't give out or sell email addresses, we positively do not. Please let us know if we can do anything for you or if you have any questions, don't hesitate to reach out to us. Thanks again!”