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Product & services pricing
3.57/5
Chance of future purchase:
3.70/5
Shipping & packaging:
3.85/5
Customer service:
3.55/5
Return/Replacement policy:
3.28/5

Verified
5/5

2016-12-12

Awesome Website!

"So much easier to use than the manufacturer's website. The parts selection is extensive and the interactive teach tools make it so easy to find exactly what you need. "

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Rep reply posted 2016-12-13
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you for the stellar review! We try to design our website with usability in mind, simple is best. I'm glad you had a good experience and thank you for shopping with us!”


Verified
4/5

2016-12-12

Quick and somewhat east for hard to find compressor parts

"Was easy to find the parts I needed for a Coleman Compressor, although the flywheel did not match up. Had to order a replacement after their web site said all I had to do was swap old flywheel to new compressor. "

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Rep reply posted 2016-12-13
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you for your feedback, it's very important to us that you're satisfied and that we correct any problems with your order as quickly as possible. If you need any assistance, please call a sales associate directly at 757-547-8665 and we'll take care of it for you. We thank you very much for your business!”


Verified
5/5

2016-12-12

"Hurray - they have the parts I need. Prices we OK given then had the parts - places with lower prices either did not have them or wanted weeks to ship. Shipping seems high for a couple o-rings. Overall I am happy."

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Rep reply posted 2016-12-12
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you for ordering with us and for your great review!”


Verified
5/5

2016-12-12

husky old parts

"Found what I was searching for!"

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Verified
5/5

2016-12-11

"I found it very easy to navigate!"

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Verified
5/5

2016-12-08

"First time customer. Easy access"

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Rep reply posted 2016-12-08
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you for choosing us! We hope you're satisfied with the whole transaction and if you have any questions, please contact one of our sales reps any time at 757-547-8665. We appreciate you taking the time to submit your comments!”


Verified
5/5

2016-12-06

"great had parts no one else did at unbeatable prices"

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Rep reply posted 2016-12-07
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you for the compliments and for ordering with us!”


Verified
5/5

2016-12-06

"Its a good site, and the prices are fine"

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Verified
5/5

2016-12-06

The guys you need when you need to keep moving forward

"The website was easy to navigate and found exactly what i needed and was able to choose between multiple options. Thank you!"

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Rep reply posted 2016-12-06
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank YOU for the great compliments! It's great to have reaffirmation regarding the work we have put into our website. Glad you had a positive experience with us!”


Verified
4/5

2016-12-05

Initial order

"Initial order was a pain to get to the payment section. Hopefully future orders are easier to complete. Prices were decent and site was easy to navigate for parts look up."

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Rep reply posted 2016-12-05
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you for the great feedback and for your business! We apologize if you had trouble checking out, certainly. What specifically gave you trouble in the checkout process? Any feedback is greatly appreciated so we can rectify any problem that may exist. Thanks again!”


Verified
5/5

2016-12-04

Easy and accurate

"Great place to conduct business."

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Rep reply posted 2016-12-05
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We appreciate you and your business as well, thank you!”


Verified
5/5

2016-12-04

Just What I needed.

"Easy to find what I was searching, easy to shop."

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Rep reply posted 2016-12-05
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you for giving us a chance, we're glad we earned your business!”


Verified
5/5

2016-12-03

Not bad at all!

"Tried to order from Sears, and their website didn't even work. Yours was easy! Thanks for having my back!"

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Rep reply posted 2016-12-05
A rep from Master Tool Repair, Master Tool Repair, has responded:

“This is great to hear, and a nice compliment! We are a small business with a small website compared to Sears and other big-box stores, so to know that we earned your business over the big guys means a lot to us! Thank you for the kind words!”


Verified
5/5

2016-12-02

"Fair prices ships ouickly."

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Verified
4/5

2016-12-01

"Couldn't find parts I wanted on the other sites I frequently use. They only offered the whole motor. Made the project cost effective."

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Rep reply posted 2016-12-02
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We're glad to hear this! Thank you for giving us your business and ordering with us. We offer more parts than almost every reseller out there. Thank you for your feedback!”