"everything I needed quick and easy online"
"Quick and simple, easy, "
"I just ordered my parts on line so I don't know about their quality yet, but feel confident about it. I did call to get information and help about what I needed to order prior to ordering on line and they were very polite and helpful!"
"just placed my first order. process was simple. time will tell on rest of the process."
“I think you'll be satisfied with the whole experience. Thank you so much for ordering with us and for the review. If you have any questions at all on timeframe, or anything else for that matter, please don't hesitate to email us or call us and we'll update you as to the progress of your order. Thank you!”
"When i called i got a recording to leave my name and number and someone would get back to me.. I feel that is poor customer service.
Thank You
Larry"
“Thank you for the feedback Larry, we sincerely appreciate it. We do recommend customers leave their name and number rather than hold on the line for an undetermined length of time. We check the sales voicemails frequently throughout the day to call customers back in a timely manner. We believe this is best, as your time is valuable as well. Again, thank you for ordering with us, we're glad you came to us!”
"They had everything I needed and have the price of Graingers"
“It's great to hear we have what you needed, thank you for the feedback and taking the time to review your experience!”
"able to find part quickly."
"Would have liked the shipping option of priority USPS."
“Thank you for the comments and for giving us your business! We do offer Priority Mail via USPS, but not on orders over $100 due to insurance issues...UPS is safer to ship above this amount. We're sorry for any inconvenience and hope you understand. Thanks again for taking the time to give us feedback!”
"I found a part that I thought would be hard to locate and the process to find it and buy it was very simple. Thanks!"
“You're very welcome, and thank you for the great compliments!”
"Web site was very easy to use. Thanks"
"Shipping is a little pricy but I need these for my son-in-laws' saw."
"Hopefully I got the correct part, but the website ordering process was simple and easy."
“We'll do our best to ship you exactly what was ordered. Thank you very much for ordering with us and for posting comments about your experience!”
"great, simple navigating and purchase"
“We appreciate the positive comments and for you choosing us to shop with! Have a fantastic New Year's and 2017!”
"Annoying audio guide for making a purchase."
“Thank you for taking the time to comment! We appreciate the feedback and take it into consideration as it helps helps us improve our site. ”
"This company and site is easy to use. One person seemed very good to help me out
This company seems to very easy to find parts for your needs , there site is easy to read. I had a problem with a certain part and a person named Kori was a great help to get things done.!!!! She seems like a + to this company..!! Overall seems like I will continue to use this company. Thanks Chris Kane
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"
“Thank you for the fantastic compliment and for your review! I will certainly pass this along to Kori. It's a great validation for us to know that you found what you needed. Our sales staff is very knowledgeable and clearly that was the case in you experience. Thanks again and have a great New Year's!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“That's a great compliment, thank you for the kind words and for choosing us to order from! We think you'll be satisfied with the parts and if you have any concerns please don't hesitate to call us.”