"The customer service reps were very quick to respond to my emails and found me exactly what I needed. They were very friendly and helpful. Great experience!!!"
"I needed a small 6" belt for a compressor....unfortunately I can't find this part at very many sites (or not sure if it is an exact match).
This site specifies it fits my model of compressor but the part cost $35 + $7 shipping....Seems like a lot! A new compressor is only 6-7 times the cost of this belt...but I don't want to junk the compressor for lack of a belt so I am giving it a try."
“Thank you for taking the time to post a review of your experience. Some of these compressor belts are expensive because they are price set by the manufacturer. Our cost is relatively high to begin with, hence the selling price of $35. Sometimes there is only one belt that will fit a particular model and if that's the case the manufacturer can sell it for whatever price they'd like. But, we appreciate you coming to us to shop. Have a great New Year's!”
"It would be greatly appreciated if you can expedite this order! We're in a jam.
Regards,
Norris"
“If the parts are in stock, we certainly can. Either way, a sales rep will contact you with a shipping ETA and take it from there. We certainly do our best, although if the parts are not in stock, they'll have to be ordered in, and that will delay the shipping. If you have any questions at all please call one of our sales reps directly at 757-547-8665 and we'll take care of it for you. Thank you!”
"the site was very easy to find parts"
"first time user and only took me five minutes to find what I needed. I really like the break down and the ability to buy. I did not look around other place for prices... since you guys had everything right there I decided to just buy from you.. I am sure I could go somewhere else for cheaper but right now I just don't have the time to and I am still really happy that I was able to find everything really quickly."
“Wow, thank you for the fantastic compliments! We're so happy you found what you were looking for and decided to go with us. We do our best to offer the best experience in the parts business. Have a great New Year's!”
"web site easy to use had the parts i needed at a good price "
“Thank you for shopping with us and for taking the time to write a great review!”
"I HAVE NO EXPERIENCE. JUST ORDERED THIS FOR A CUSTOMER."
"Great company they know their parts and ship them out quickly!"
“Thank you for the fantastic comments! It's humbling to hear and I'm glad to know you were satisfied with your experience with us. Have a fantastic Christmas and New Year's!”
"I dont understand why you take a week to process an order then provide 2 day shipping"
“The verbiage on the shipping page in checkout can be confusing, admittedly. We're sorry if it is misleading at all, but your order will certainly not take one week just to process. Since you ordered the oil fill breather on Saturday (12/17) and we stock the part, it will ship out today, Monday (12/19). Again, we're sorry if the information was confusing to you. Thank you so much for your order with us!”
"Parts would be easier to find if i could just enter my model number and it be linked to that page. Prices are a bit ridiculous for an air filter and 2 screens"
“Thank you for taking the time to post your comments, we appreciate it and your order with us! On our website, you CAN certainly search your model number and find the part(s) you need on the model page, which has a parts breakdown and parts list for the model searched. There are some models that we do not have on our database, of course, as we cannot obtain parts for every model out there (but we can for many!). Thanks again!”
"looking for a rip fence at a reasonable price for my saw. Found it here"
"Website easy to navigate, great part selection, fast check-out."
"an error occurred but it won't tell me the error and all fields were filled out and boxes checked. I am HIGHLY suspect at this as my identity has been stolen many, many times in this line of work. I have been able to pin point each and every time. If my identity is stolen in the near future, I know where to look first."
“We apologize for any trouble you've experienced in checking out on our site. Errors occur from time-to-time and are usually due to connections issues (either on the user's end or our end) or problems with the browser you're using. Errors are sporadic, but they do occasionally happen. I can assure you that our website and checkout process is 100% secure and your details are encrypted, and we do not store credit card information in our system. There is always an inherent risk when using your credit card online and hackers will find a way in if they really want to, but it won't be for a lack of security with our website; we take this very, very seriously. If you have any questions or concerns regarding your order (if you completed it) please call us directly at 757-547-8665 and we'd be more than happy to sort it out for you. Thank you!”
"great telephone help for such a minimal purchase-
appreciated the effort expended to assist me
"
“We put forth the same amount of effort on a $500 sale as we do on a $25 sale. That's our philosophy, as we think this is the major reason customers will keep coming back to us. Thank you so much for the positive feedback and for your business!”
"Had most of the parts I needed at a good price!"
“We appreciate your feedback and for giving us a shot!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“I'm very glad to hear it you had a great experience with us! That's what makes us different from the competition, customer service is our #1 priority. If we can give you accurate and timely assistance, the better the chance you'll have the correct parts you need to repair your equipment the first time, accurately. Thanks again and have a fantastic New Year's!”