"Jaredd helped my find the exact mattress i was looking for. thank you"

"The first gets 1 star. The men could not speak English and would not take away the old mattress, as promised. I refused delivery.
US Mattress rescheduled a delivery from Ryder to be done in the afternoon, after the old mattress was picked up. Unfortunately, at the very last minute Ryder changed the time to morning. I could not get an answer on the phone number given, so I had to wait and see what would happen.
The second gets 5 stars. The men could speak English and were cooperative about moving the old mattress in to the hallway for pick up by the other company. Then they delivered the new mattress just fine.
"

"I had a good experience ordering my first ‘bed in a box’. My only suggestion would be to make delivery times more prominent on the item’s page. "

"Great! Second purchase here"

"It was a quick process. No hassle "

"The first mattress we bought was defective. It was immediately noticeable, however we had to wait the required 30 days before ordering an exchange. Note...if you buy a less expensive mattress in the exchange, you DO NOT get a refund. We opted to take a chance and purchased mattress double the price of the first. Months went by, yet no mattress. I contacted customer service and Ariel and her team helped confirm that Ryder had lost the mattress. They assisted me in terminating that order and getting another mattress out to me. Mind you this mattress still had to be built, because mattresses are built by order. Once built the mattress was delivered to Ryder Logistics for the final mile inside delivery again. I was afraid they had lost it again it was taking so long. Ariel was able to get them in gear, and credited me back the exchange fee for our troubles. I realize supply chains are affected by the Brandon affect, and although if was at times a frustrating experience I sincerely appreciate Ariel and the US Mattress team's communication and help. "

"As indicated the delivery was spot on and the two delivery guys were very helpful and informative."

"salesman was good and found just what I needed. Product was just as expected, happy with mattress"

"I purchased a bed on the condition it be delivered on a specific day. This was critical as my disabled father was moving into a senior facility where his old bed would not fit. At first the salesperson did tell me they can not guarantee delivery. Upon telling her we could
not make the purchase, she proceeded to call a supervisor who told her they COULD GUARANTEE DELIVERY. We therefore went through with the purchase. The morning before the move I received a call that the bed could not be delivered. “sorry nothing we can do”. The lack of empathy, customer service, internal communication in the next 24 hours was unbelievable. After I suggested how about another bed as a temporary solution until his bed arrives I was told, yes that can be done. i just needed to get to the store to pick out another one. I took my father there immediately and we were in the store over an hour before the salesperson could get a hold of someone to confirm this arrangement. Eventually, it was approved and we were told the bed would be delivered the next day. Later that afternoon, I called to find out approximately what time the delivery would occur so I could coordinate with rest of move and make sure someone was at the apartment to accept the delivery. I was told there was nothing scheduled. After several hours of talking to various people and waiting for callbacks, i was told they didn’t know if they could get a bed to my father. The next morning, the day of the move, I received a call, “we can not get a bed to you today.”. With the movers arriving any moment and a very nervous father, i was at my wits end. My father had no place to sleep that night (no relatives had a main floor bedroom and he can’t get up or down stairs). No empathy, No integrity, No push to make things work out. US Mattress advertises they are a local company, all the more reason I ca not fathom how they could not work it out to get my father a bed! No solutions were offered by the company. The movers were arriving, I couldn’t deal with their total lack of competency so my husband continued to talk with them. After also getting no where, my husband requested they pay for a hotel until the bed could be delivered. They agreed to pay for the hotel for one night as the bed was delivered the next day. What should have been a very straightforward transaction was a nightmare! "

"We like the mattress and didn't mind the long lead times - it's COVID after all. But the sales rep was incredibly responsive ... prior to the sale. Once we gave our credit card number .. well she got scarce ...

We had problems with the pillows sold to us and were told .. too late .. that there are no returns "interstate". Strange. But we were promised it would be made right. It wasn't.

Again, we like the mattress we bought but wouldn't buy from these folks again."

"After hours of reviewing we settled on the mattress and frame.

The sealy silver premium 14inch plush came highly recommended. the 120 day return policy, the 3% cash back, the 200 dollar gift card, my trust in the sealy brand. This was a no brainer. "

"Despite a hitch and getting it delivered, Susan stepped up and helped make the experience outstanding."

"Thanks. Process easy and stress free. "

"This is our second purchase from US Mattress. We found the exact Ashley Sleep mattress we wanted and found the best deal here, plus free shipping. We are still enjoying the first purchase so we bought our kids a queen size mattress to grow into. We thought the first time that this was a great deal and the purchase was smooth. We expect the same this time. Thanks!"

"We could not be more pleased with the outstanding service we received from US-Matress.com, especially the help provided by Sandy. Sandy was most patient with our various questions, and her follow-up via email was exceptionally helpful. Thank you, Sandy!"