"I ordered two items from this merchant on one order. They shipped only half my order. On their DHL shipment notification, it even lists only the one item they shipped me. I opened a trouble ticket on their website.

They first asked if I wanted a refund or to ship the item after sending them photos of what I received. I sent them photos, forwarded them the DHL shipment notification, and to ship me the item they did not send me.

I didn't hear back, so I opened another ticket. They closed it, since I had another open. They then closed the other ticket short after. I opened a third ticket and never got a reply.

I've printed out my order receipt, my DHL manifest, and the trouble tickets. I am going to see a lawyer tomorrow to see what options I have as far as civil remedies and pressing charges if they do not either refund me for the item or ship it.

Update: I received an email from Jarrett informing me that my whole order has been refunded. With that, I consider the issue closed, but I while I appreciate the refund, I would have rather just received the item I ordered."

"I placed my order at 3:22 pm (well before the shipment cut off time of 7:00pm as listed on the site) and paid for Priority Next day AM Delivery. I received my invoice which stated my R4 combo would not be shipped till May 31st at 7:30 PM. This does not sound like Priority Next Day AM Delivery and I am very upset with the deceptive listing on the site of ships in 24 hours. I have placed a Ticket but have not yet heard anything back. I also called Modchipstore.com but only got a voice message. The number is ***-***-****. I would like very much to have my shipping charges refunded since they did not ship my order in the timely fashion that I paid for. I will update this review when I hear from modchipstore.com

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Update:
It is two days after I have placed my order and I still have no communication from Modchipstore.com I have called them and left several messages now and none of them have been returned. None of my Tickets have been addressed either. All I have received thus far are two prefabricated emails informing me that I have submitted tickets.
____________
Update

After putting far more effort into contacting this vendor than should have been required along with contacting my bank due to suspecting Fraud I finally received the following email from the vendor

:EMAIL:
Dear sir,


I would like to apologize for the length of time it is taking to get your order out to you. we are temporarily out of the 1gb microsd cards. I can refund your shipping costs and have your product shipped out to you on monday, along with a 10.00 gift certificate to our store, or I can completely refund you immediately.


Please let me know your course of action so we can help you out as quickly as possible.
--------

I Informed the vendor that I would like a total refund of all charges. This situation was handled in a rather irresponsible manner and I will no be doing business with them in the future. I will update again when I receive my full refund."

"i ordered from modchipstore a PS2 Slide Card and Swap Magic v3.6 Plus Combo on April 30 2007 and i sent them the payment on may 2 2007 and i am still waiting for my order but nothing. i keep leving them messages but no answer. i think i just got ripped off. :("

"I had a lot of problems with getting the order sent out, and then receiving a broken product from shipping but both problems were sorted out promptly . I can not fault there service support team it really is top notch. Keep up the good work on the support side and maybe improve the shipping/packaging department. "

"I cannot recommend ordering from this store. I ordered an M3 DS Simply from them on 5-5-07. I was AMAZED to receive my shipment on 5-8-07. I was amazed until I opened it, that is. Inside the DHL envelope they sent was an M3 box and a business card. Inside the M3 box was the packing material and an installer CD. The M3 DS Simply card was missing. The micro SD card reader was missing. And the carrying case was missing. In short, I paid over $50 for a box and an installer CD. The support staff was not helpful at all. Their response to my first ticket was to ask for pictures of the packaging and items I received. I was more than happy to comply and replied with the pictures within a few hours, but my response went ignored for two days, so I opened a couple new tickets to get their attention. Their next two responses were to send me the tracking number for the first shipment they sent, which I had clearly notified them DID arrive but was incomplete. Those responses made me wonder if they even bothered to read the tickets, or if they just sent out default responses. After a couple weeks and some more tickets I did eventually get a re-shipment, which arrived with all the merchandise present and accounted for. Having received my order and a very apologetic e-mail from one of their staff, I toned down the language of this review. It was originally much less forgiving. They did eventually handle my complaint, but the whole process was not nearly as smooth as it could have been if their support staff was more responsive. And while the staff member I've had contact with since posting this review has been much more helpful, I can't recommend using the site based on how UN-helpful the support staff was. I wish they handled support tickets more like they handle reviews. At any rate, they may get 95/100 orders right on the first go, but if yours is one of the other 5, you're probably in for some headaches. Also, they tried to bribe me to change my review. I copied and pasted the bribe e-mail below. The sad thing is, I was already going to make the review even less negative than it is now if/when they resolved the issue in a reasonable manner UNTIL they tried to pay me for a better score. Points gained for eventually resolving the problem, points lost for being shady and attempting to pay for reviews.

-update-

I got my re-shipment on 5-23-07. It was complete and in good order. I wish they had been more responsive, but they did eventually make good.

I had previously stated that the re-shipment did not occur until after I posted the original version of this review. This is incorrect, and I apologize for the misunderstanding. I checked the tracking information, and they did, in fact, send my items earlier that day. For some reason the e-mail notification I got from DHL didn't show up in my inbox until well after the review was posted. I checked my e-mail only a few minutes before posting, and the message wasn't there. I'm not sure why that happened. Sorry for the misinformation.

-end update-

bribe e-mail:
"we have already reshipped this to you. Will you please adjust your reseller rating accordingly and if you change it to a positive, i will give you a 20.00 refund. contact me at [e-mail address ]
Let us know if you have any other questions we can help you with.""

"was speaking with mike, he was very helpful and assisted me very well with finding out the status of my order when no one else would.....store is very good, decent prices. great experience all around"

"I purchased the platinum upgrade service from ModChipstore on Jan 12, 2007. I sent modchipstore my X-Box and paid $369.85 on my mastercard. I recieved an E-Mail telling me they recieved the X-Box. After 30 days I started asking when they would return the X-Box. They keep telling me it will be one more week. Now it is 4 months later and they won't return my X-Box or return my money. I called the credit card company and canceled the charge. Modchipstore still has my X-box and tells me the shipping information "will be available". I have opened support tickets FAB-879398 and ORW-567963. After 3 months of asking they deleted ORW-567963. I then opened ticket FAB-879398. Be careful trying to do business with modchipstore.com. They will not respond to my questions and never have anyone available for live help and refuse to return my X-Box."

"Great customer service. I request changes to my order and they update the changes right away. Quick response. Thanks"

"This has been the worst online buying experience I have ever had. I ordered a Wiikey modchip on tuesday and it said it would ship on wednesday and its now Sunday and it still says it has been "processed". They won't respond to my e-mails or tickets. I don't know what kind of store their running here. I really recommend you don't purchase from them."

"HORRIBLE!!!! this site is a scam they rip you off and then ignore your emails to try to fix the problem they caused. I ordered two modchip wire kits. Should contain all the wires you need to mod and a 15" piece of solder wire I paid for next day shipping 15 bucks, I give them this it here quick, but when I open the package I got two 6" pieces of solder!! when I email them to tell them thay have made a big mistake they respond later that day, this is what they tell me "it should have had the wire in there" no kidding!!!! as of now I have sent over 10 emails and I am yet to hear from them, they have a phone number that is voicemail only telling you to leave a message with your name and number I have done this 6 times yet to get a phone call. the online help is a joke it is always offline, not once have I seen it online. DO NOT USE THIS SITE you can buy mod stuff at many other sites with no problems if you use this site you will be ripped off.this has got to be the worst run website I have ever been to. It would be easier to deal with some joker off ebay than this horrible site. trying to stop payment with my credit card now, what a hassel for 10 bucks worth of wire"

"I had the exact same problem as krazedpr. Modchipstore finally emailed me today and told me that they were out of stock but are now restocked and that my item is now being shipped. After doing much research yesterday I did find their phone number but they did respond to my "ticket" first.
modchipstore: ***-***-****"

"it has been a week since I ordered form this guys and I havent seen any updates in my order it stills says PROCESSED. I have been sending them messenges(tickets) questioning about my order and I havent recive a single answer. My credit card was charged the same day I place my order so whats the hold up !? what about the 24 hour shipping ? I cant call them because theres no number to call anywhere on the page, the live support is ether away about for 15 mins or offline so, the only option is to leave them messeges but for what for ??? they dont answer them !! this is the first and last time I order from this store its has been a bad experience
and i wouldnt recomend this store to anybody.
"

"Wow. This was the easiest purchase online for me ever. Item arrived 18 hours after purchase! Hope to deal with again soon!"

"Very helpful and efficent, helped me a lot on there live support system and even gave me some money off because an item was out of stock overall i am veery pleased with modchipstore"

"Unreal! This company actually allowed me to purchase a product they knowingly did not have in stock! And charged me for it! DO NOT DO BUSINESS WITH THIS SITE!"