"I was very impressed. they had they product I needed in stock (Amazon did not) and they were lower by about 3% and free shipping! awesome result!"

"I am frustrated with this company so I'm going to make this Short and Simple. Do Not Order anything from this MotherNature.com! They have charged me for items I have not received and probably never will receive.

Placed order: 3/6/2011.
Received Shipped confirmation: 3/7/2011
I Called to inquire status of order: 3/16/2011 (Nobody called me back)
I Called again to talk to manager: 3/18/2011 (Nobody was available)
Tried to cancel my order online: 3/21/2011 (Site will not let me because the status of my order is "shipped")
Called my bank to file dispute:3/24/2011"

"I ordered several IN STOCK items on 3/8 in preparation for a trip 3/25. I checked the status of my order after a few days and shipping was delayed until 3/16 due to "out of stock items". Every day I check the order is delayed an additional day so I email customer service to request cancellation of my backordered items (you are supposed to be able to do this online but the funtionality conveniently does not work). On 3/17 I email CS and don't receive a response until 3/21. The response is that 2 items are out of stock until 3/25 but they can request my in stock items be shipped. I respond 1.5 hours later saying "Yes, please. I need these items for some traveling I am doing at the end of the week". 3 days later I finally get a response that they will request my items be shipped which does me no good because I leave the next day. My order ship date on the out of stock items is now 3/26 and has gone up 1 day every single day. I will never be doing business with this company again. To make matters worse, they charged my credit card the day of order for the full amount. My order is still not complete but I've seen several of these poor reviews and want to warn others of this company's poor practices. BUYER BE WARE!"

"I was a little disappointed that I was not given the sale price, as follows: $18.75 On Sale! 37% off! Instead, I was charged $20.50 per bottle."

"hello- i ordered stevia clear liquid from mother nature and got very efficient confirmation/prompt delivery. great service too !
thank you !
order # 2669802
date: 3/9/11"

"I received my item on time and in great condition. It was packed nicely in a box instead of thrown in a bag and mailed, I appreciate that."

"Well what can I say as the rest of you haven't already stated in your complaints. To sum it up I would advise to stay away from this company and its affiliates. Not only are their practices deceptive but also fraudulent as well. I purchased a case of Arnica gel for my business and several incenses bundles. The ordered was processed on 3-7-11 and was suppose to be shipped out that day. The notes clearly indicated that the shipment was sent out 3-7-11 yet I did not receive shipping confirmation as they so claimed by email. A week later I become increasingly concerned since I did not have items in hand. I tried to contact them by their 1800 customer service number. To no avail the CSR's refused or failed to give me shipping information on my ordered and so I was forced to comply with sending a email through their automated email system. Not only was this a joke since no one bothered to answer but was a waste of time. Two days of waiting from 3-13 to 3-15 (excluding Sunday). I sent in another request on the 15th in the evening. Even though it states that someone will respond to your email in one service day. I decided no one was going to get back to me so I called their 1800 number again. The first CSR stated she didn"t have information on the order and to use the email system. I expressed I wanted to speak to a manager or supervisor she said she would take down my number and that someone should call back in ten to fifteen minutes if not might be within the next day. Every time I asked for a supervisor I was told that they were in a meeting or unavailable. After being lead around on a leash I decided to do search for an alternate number for mothernature.com. Also they are a affiliate of vitanet.com. I also found a lot of complainants from this web site as well. I thought to myself great, now here comes the hassle. I found several other numbers but same prompts to go to the email system. I had enough waited for a csr to answer then demanded a manager to speak with. She asked me what my problem was and I told her twice what it was. She was very patronizing in her tone and extremely rude how she addressed my concerns. She told me I didn't need a manager to give out shipping information that was a CSR's job. I told her well you need to do your job then don't you? Also since I sent in a second request on the 15th via email on the status of my order my email got moved to the bottom of the pile for review. She complained that she had 24 pages of emails to go through. I told it wasn't my problem and that she and others needed to do their job effectively. Apparently she did not like that response and got irate. She informed me that my shipment was still at the warehouse and it had not been shipped at all. So what she was telling me that my package was awaiting shipment for nearly 8 days? I told her how much longer was I going to wait on my order since after I already paid for it. She said she didn't know. I told her this was inexcusable and I wanted to cancel my order. The CSR stated that since my order was processed and shipped to the warehouse I could not cancel my order. I was like yes you can and will let me speak to a manager or supervisor. The CSR claimed she would send me out a shipping confirmation via email when she researched why the package was not sent out. She continued to argue with me and I told her there was no point in arguing to simply send me to a manager. I got a supervisors voice mail and have yet to hear from that manager but did receive a email from a tatiana AT maturenature.com though.

tatiana writes:
We are not typically able to cancel your order once it has been sent to the warehouse for processing but the warehouse was able to cancel your order.

I also submitted a refund request to the accounting department for review and approval. Your refund will be processed in the order in which it is received by the accounting department. Please allow 1-2 billing cycles for the credit to appear on your credit card statement depending on your bank.


I responded back with this:


Tatiana,

You've have got to be kidding me one to two billing cycles? It should take an average of three to five business days to refund money. You're telling me that it will take one to two months before I will see a credit on my bank statement? It may be only $54.54 to you but that's my hard earned money and I want it back OR you send me what I have ordered. I expected a product that I paid for in advanced to be shipped when the company says it was, not after the fact. That is why I requested that my order be canceled due to finding out it has yet to be shipped and to lack of customer service and apparently now lack of care.

Also in the notes it stated my order was shipped and a shipping confirmation had been sent to my email address (which I never received a shipping number). So now you're telling me it's on the dock at the warehouse still in limo? That is literally 8 business days my package has not been shipped sitting in a warehouse. If there was a delay in shipping I would had understood but your company misinformed me on the wear about's of my package. The order notes stated it was shipped and processed. That was the reasoning of finding out where my package was. I was worried about some neighbor stealing my package, being delivered elsewhere or UPS or Fedex not delivering the package at my location at all. That is pure dishonesty on your companies part. Back order, pending I would had said no problem. Just as long as I was kept in the loop so I could look out for my parcel.

This all could of been resolved on Monday or Tuesday if someone would had responded to the request I sent in on Sunday by email. To no avail I received no assistance so I called customer service then I get sent back to the emailing system. That is why I sent in another request Tuesday night and at that point I wasn't too pleased. Also your CSR stated that she had something like 24 pages of emails and I shouldn't of sent in another request because it was placed on the bottom of the pile? Honestly, unacceptable plus you need to fix your system and how you deal with customers that have already placed orders. People no longer want to deal with the corporate mentality of doing business. A email does not constitute what can be found out in a matter of minutes through a live conversation. Unfortunately I had to demand a supervisor or a manger before your CSR gave me information on the order. Your emailing system is cutting corners and is not effective. You are loosing business.

Out of all the years I have purchased products from your company this has been the worst experience. What happened? Your company used to be fast and efficient at shipping out products and I never had any complaints until now. I go to look up an alternate number for customer service this afternoon and see a slew of complaints via the internet. Needless to say its disappointing to say the least finding out about a company I enjoyed doing business with now has a lot of complaints similar if not exactly what I am going through.

I will make certain that fellow massage therapists, chiropractors and clients (which I have referred in the past) know of my bad experience.

Please make sure that you do pass this on to your supervisor and managers. The lack of customer service or care has lost yet another MotherNature.com customer.

Suzan



In a message dated 3/16/2011 1:19:02 P.M. Pacific Daylight Time, tatiana writes:
You may want to re read the information because there is no restocking fee on an order that has not even been shipped, that is in reference to an order that is returned for no reason.

Your order is being refunded on Friday of this week.

Should you need anything further please just let us know,

Thank you
Will let you know if I get my refund back asap or not.

Buyer Beware!
Here's the deal: If anyone has had problems with this company go tot he FTC (Federal Trade Commission) or your attorney general to complain. Refuse to back down. It's you money! You deserve to get your product when promised or a full refund immediately! My money doesn't go to companies that do not care about their customers and only care about their bottom line. What mothernature.com have done to others and myself are fraudulent and deceptive. They certainly deserve to be run out of business. Bad news gets around faster than good news.

Yeah, mothernature.com might have cheap prices but is it worth the drama to take that chance? Think about it before you buy from them.
"

"I have ordered my henna hair products from Mothernature.com twice now. Both times I received my products very quickly and did not have to pay shipping either time. order # 2643563"

"Having had Hodgkins Lymphoma 5 times now, I can't eat sugar. I have a couple of the Nana's cookies every nite and as usual my order gets shipped in impeccable time.


Thanks
Craig"

"Been ordering products from them for years and they are timely and reliable. Order no. 2509190 3/3/2011"

"I was very impressed at just how fast that I received the product that I purchased. It is a great quality product and I will continue buying from MotherNature in the future..."

"I found MotherNature.com by accident online, and was thrilled to see that they offered a supplement that our whole family takes for $18 that we were paying between $25 and $30 at another store - but for that price at the other store we had to wait until the first week of the month to get our discount. The normal price at the other store was $34. The MotherNature.com website was easy to work with, and when we got our order it was packaged with a lot more care than the other store. We got free shipping due to the dollar value of our purchase. It was a very good experience with no drama. We are so happy with this first order and relieved to know where to go from now on. "

"I have been waiting OVER a month to receive the bath products I ordered. They add on days when they say its scheduled to ship!! Unfortunately, this is way to late for the birthday gift I was hoping to use this for! Also there is not a phone number to talk to someone and they have not responded to my emails. Go somewhere else!!"

"Very quick and efficient with good pricing. I will continue to order from Motnhernature.com"

"Mother nature delivered the corect products without a long delivery time. Very satisfied."