"I ordered two lenses for my new Panasonic Lumix LX3. The wide angel lens was perfect but the zoom I had trouble with. I called the company and they informed me that they had a brooklyn location (not too far from my home) so I went there and handled it in person. They were very friendly and talked me through a series of different lenses in an attempt to satisfy my needs. When it was clear that there wasn't one to be found that would suit me they offered with no difficulties to refund my money and they did on the spot. I received the refund in just a few days. After that I opted to purchase a flash from them and since I called them to do it they let me know that they had a better price for the item I was looking at then was listed on line and gave it to me. I was impressed and pleased. I would recommend them to anyone. "
"My order was expedited and shipped quickly. Upon opening my package I discovered I had ordered the wrong lens adaptor for my camera. I e-mailed their support division which promptly gave me an RMA to return. My experience with NWV has been pleasant and trouble-free. Would definitely buy from them again."
"I called New World Video Direct to get an explanation of a few products. When I received the products, I found that they weren't exactly what I imagined based on the explanation. However, once I realized this they were able to completely fix the problem, return my items, and replace them with better items for the same cost (in order to fix the discrepancy). I found that New World Video Direct was helpful, and now that I have the right items, I am satisfied."
"The price was better than other places. Also the delivery was fast."
"Found the battery I wanted and read the review that stated that the customers were very satisfied with the product. It shipped quickly and works great. Very Satisfied."
"I ordered a Panasonic By iConcepts CGA-S006/CGR-S006A/1B High Capacity Rechargeable Lithium Ion Battery For Lumix
Cameras (7.2 Volt, 1000 Mah) . NMV offered an excellent price on this and a free shipping. The battery is doing great and as good as the original one! Also, charges pretty quick. Shipping was very prompt. Overall, I am very satisfied with this purchase and would definitely use NMV again for further purchases."
"Ordered Nikon SB-600 Speedlight on Sunday 16 May. Received call Wednesday, 19 May to tell me it was on back order for 4 weeks. I was offered a comparable Sunpak for below website price per representative. Advised him I'd consider. I called back Friday 21 May to tell him I'd wait for the Nikon. Was away on business for most of June and forgot I had this order pending. Contacted them on Thursday 1 July and was told it was still on back order but would ship in 2 weeks. I told him I was concerned but he assured me it would ship. It's 2 weeks plus and it still hasn't shipped. I checked their website today, Monday,19 July, and they are actively selling the Nikon speed light yet they haven't been able to ship orders from mid May. I will never consider conducting business with this online retailer again."
"I ordered a sony tripod at a great price and received my package in 5 days. Great service and the tripod works great."
"Shipping was the next day after I ordered, and the item came fast, well packaged, and worked as well or better than described. I was very pleased with my order, as I had to fly to China in 4 days, and needed the order to be fast and correct."
"Very satisfied, order was received promptly and at a fair price. Would recommend this vendor.
T. Tatar"
"My order was promptly processed, arrived in good condition and exactly as orderd. Would do busines with this company again."
"Fast shipping and good communication. Best of all, the product (Circular Polarizing (Circular Polarizer) Filter For Sony Cybershot DSC-H20 (Includes Lens Adapter) is of higher quality than expected. Would definitely recommend."
"BEAWARE! GOOGLE COMPANY NAME BEFORE BUYING! I wish I did! ABSOLUTE SCAM!! A very rude lady called me the next day saying that the item was on "backorder" and would take 8-12 weeks to come in. (from research this is what they do to everyone). I asked for a full refund and she put the phone down on me. I called back and the same thing. I'm now waiting 24 hours to see if I get my refund. If not I will call my credit card company along with dedicating my weekend adding to lengthy reviews online as well as reporting this company to google products/amazon and every goverment and BBB association I can to ensure this con does not continue. Please, google this company name!"
"After having experienced what appeared to 'Bait and Switch' tactic, I was contacted by a supervisor and the supervisor assured me that it was not a 'Bait and Switch' tactic and he will be shipping me the product I ordered. I will admit that they are quick to contact their customers and resolve any complaints. I will update this review when I receive the product I ordered as promised by the supervisor."
"My only complaint is that they do not show whether the item they sale is in stock or not. This is very inconvenient. They called to tell me that the item (a camcorder battery) was on backorder and offered a substitute which wasn't acceptable in my case and so I had to cancel. They did promptly refund my payment (from Paypal)."