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Verified
5/5

2006-11-27

"I ordered some replacement batteries for my Canon 300D. The order was shipped and received on time. I'm about ready to order some lenses, and I'd do business with NVW Direct anytime. There are so many Bait & Switch Companies out there, so beware. NVW Direct customer service was very helpful and pleasant. Tracking numbers were issued very quickly and shipping was not unreasonable. Our business will continue to use NVW Direct for all of our camera and video needs.

Eli Lawson, Owner
http://www.shoeboxcreations.com/
"

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Verified
5/5

2006-11-22

"I was very impressed with the speed of my product delivery as well as awesome prices. I will definitely use your site again for future purchases."

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Verified
2/5

2006-11-13

"I ordered a SB-800 flash, the website says it was on stock and Usually Ships in 1 Business Day. The next day received an email saying it was not on stock and will ship only on Dec 12th. Cancelled my order
Untrustable informations... the big comedy is, still their website shows the same information.
"

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Verified
5/5

2006-11-08

"I Saved atleast $20.on a nikon d2oo battery.i will be back to look for more great deals."

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Verified
5/5

2006-10-23

"Excellent service and personal follow up. I was contacted via phone about a back order problem. I choose to keep the order. I had a another call within days that the items were in and had been shipped. I will absolutely shop here again...great prices and lots of great merchandise.......As a matter of fact just amde another purchase...."

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Verified
5/5

2006-09-20

"Order was promptly handled and delivered. The camera battery I ordered would not take a charge and they promply provided a functioning replacement."

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Verified
5/5

2006-09-14

"I purchased 4 lithium batteries for my camera, I received the items within 3 days . I'm very satisfied customer, I would recommend it and I definitely buy from them again."

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Verified
2/5

2006-09-11

"I odered a camera flash which shows in stock and ready to be shipped in 1 business day. Got an email the next day that it is not available and shipment is expected 6 weeks later. I cancelled the order. Later, I was thinking to order SB-600, but did not want to wonder whether it is available or not..

Their website is not reflecting the accurate in-stock status and I wish that I would have ordered from buydig in the first place and wasted my time here.
"

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Verified
5/5

2006-08-14

"I purchased two KLIC 5001 Bateries for my Kodak Z7590 camera late on Friday August 4, 2006. They were shipped and arrived on Wednesday August 9, 2006 in Roswell New Mexico The items were exactly as described and had the best warranty. I had searched many other places before deciding on NWV Direct. I will definitely buy from them again. Great service.
Gary Borst
"

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Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
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Being updated on the exact date the delivery was sent
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Delivering products damage free
Delivering products on-time
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Verified
5/5

2006-06-28

"Great service! Item was on time as sent in e-mail. Before I purchased the 2 items from your company I did alot of research and could not find a cheaper price. Will do business here in hte future. Again thanks!"

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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
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Verified
1/5

2006-06-23

"Sales agent is not upto the expectation (below poor).

shows least interest with the customer.

I think he has attitude problem.

Sales agent should let the customer know whether the product is in stock before getting the credit card details.

Apart from that the price is very competitive, I cannot give any statement on the product since I did not buy anything from them.
"

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Value the company offers
Is easy to do business with
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Variety of brands and products offered
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Ease of ordering online
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Ease of checking order status
Ability to determine if a product was in-stock real time
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Being updated on the exact date the delivery was sent
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Delivering products on-time
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Delivering products damage free
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Overall technical support
Making decisions on their own
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Verified
5/5

2006-06-05

"Ordered a BG-E4 grip for my 5D. The item was shipped the next day, no phone calls, no verification, no additional sales attempts. Got the grip in 3 days. When I had a question on the warranty card, Charley was more than professional in helping me to find out if they had shipoped me a grey mkt item. Turns out the 'International' warranty card included is the correct one for USA Warranty too (per Canon, Inc). NWV gave me a higher level of service than B & H and Adorama. I will definately use them again. Great Vendor!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-05-12

"I ordered a Sony wide angle lens and learned it was back ordered but was told the date NWV would receive and that they would send it the following day. That is exactly what happened - two days after they mailed it I received ithe lens. All communications were timely and direct, I was never left guessing. The price was good and the lens exactly what I had specified. I have a sense of their professionalism and eagerness to please. They are a find and I look forward to my next purchase from them. They are responsible and responsive."

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Verified
5/5

2006-04-25

"I ordered a spare battery for my LUMIX FZ-30 from them, they were actually one of the few stores that offered one for it. Ordered Friday and they shipped it same day. I received it today and they E-mailed confirmation as well. So as far as service I'm totally satisfied. As for the battery, it looks well made(Merkury Innov.), and is actually rated higher mAh than my supplied battery. If I get the small price that I paid for it-out of it I could'nt be more satisfied. GOOD JOB NWV Direct!...UPDATE-The Merkury Innovations battery is holding a charge longer than the supplied Panasonic battery."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
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Being trustworthy
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Making decisions on their own
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Resolving problems
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Overall customer service
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Customer service being knowledgeable
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Customer service resolving problems
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Customer service making decisions on their own
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2006-03-26

"You may not have heard a lot about these folks, I hadn't either until lately. This is about my 4-5 order this year from these people and believe me, they ARE THE TOPS! Excellent communication, tech advice, service AND pricing!! I Am and have been VERY, VERY SATISFIED! These folks are OUTSTANDING in a full field of tough contenders! GREAT COMPANY!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use