"The day they received the incorrect product that I returned, they IMMEDIATELY sent the correct product. I received it two days later along with a very nice mini tripod which was a gift for my trouble.
Charlie, their customer service agent, is the epitome of his profession."
"No a bad transaction all together ok. Not the best of prices but seems honest."
"got a great deal with nmvdirect.com!!! would definitely recommend this to all!!!"
"After a very bad experience dealing with one of the New York on-line camera wholesalers, I was a bit gun shy about ordering photographic equipment from out of state. I needed equipment for a trip, and I needed it to be here in Florida the next day. So, after doing some research, I called New World Video Direct and spoke with Charlie. He was professional, didn't try to sell me things I didn't need, or switch me to items in stock if the item I needed wasn't on hand. The order was shipped out on time, my credit card charged the proper amount, and one day later, I am in receipt of the items ordered at a very fair price. I would highly recommend this company and will order from them again.
Best regards,
Scott Miller
scott'at'amfloans.com
"
"Very prompt and professional. Will definitely order from this company again. Also, great prices."
"DON'T ORDER FROM NEW WORLD VIDEO (nwvdirect.com) UNTIL YOU READ THIS! BUYER BEWARE!
I placed an on-line order with New World Video, (nwvdirect.com)for a 2X teleconverter lens for my camcorder. It arrived, but the lens won't work with my camera.
I immediately returned the lense via UPS at my expense. I applied for a refund through PayPal. I was called by a salesperson who was abrasive, abusive and called me a liar - further stating they wouldn't take the lens back or give me a refund!
Their excuse is that they have a policy of "no returns," a "re-stocking fee" and requirements of calling for an "RMA Number" on lenses - what a farce! All of this is AFTER THE FACT. None of this was evident on their on-line order screen or explained at any time until the receipt arrived with the merchandise. As far as I am concerned, this is fraud. I have now been threatened by NEW WORLD VIDEO by phone for posting this rating!
Any reputable merchant would gladly take back a lens that is unusable. Now I am stuck with a $200 lump of useless glass - suitable only for a paperweight. My next avenue is to seek justice through my local police department, the Internet Fraud site and a trip to King's County Court (Brooklyn, New York - I live in Ohio) to file suit for fraud.
THINK TWICE ABOUT ORDERING FROM THESE PEOPLE!
Call me if you have any doubts: Curt Birchall, ***-***-****. "
"Excellent price, and excellent service. I placed the order of an extra battery and a set of filter kit for my new DMC FZ30 on Tuesday early morning, and I receive both via UPS today, 21th. Unbelievable. I was a little scared when I placed the order as not much info on this company. But the price is too good to pass. So I made a jump and I am glad I made a great move. Will definately order stuff from them in the future. "
"I had one of the best experiences with this store. Less than an hour after making an online purchase, I was contacted by a representative to verify the color of an item and to be informed of an out of stock item. The out of stock item was replaced by a similar, but better quality and more expensive, item for the same cost. The representative was polite, efficient, and understanding of the holiday stresses put on consumers. I sent New World Direct a "Thank you" e-mail and even that was answered quickly. I would gladly and look forward to purchasing from New World Direct again.
K. Ward"
"Fantastic seller. Excellent customer service with quick responses, and the best pricing I could find online. Definately will purchase from them again."
"This company provided an excellent product at a great price. The shipping was fast also. I would highly recommend them. C. McCleary"
"great service! great price! had what I wanted and shipped prompty, chester is an asset to the company! keep up the good work guys."
"Great prices & customer service. Question was answered promptly. Bought 3 different sets of digital filters, they had the lowest price on the net.Products were in-stock & shipped promptly."
"was a good business deal all in all price was right beat prices every where else i looked shipping was quick and in good condition "
"Great service,I will definetly purchase again for any needs, very professional and kind. never ask for force you to buy more than you want. very good attitude and manner, excellant experiences.
I love this company, best wishes to this company,"
"Had a very good experience dealing with this company.. Articles were delivered very fast (Three days) and were exactly as described. Will use this company again for my optical needs, and will not hesitate to recommend it to all my friends.
They kept me up to date with E-Mails as regarding billing, shipment times, and expected arrival date, and the were right on time! GREAT service!
"