"Great Customer Service. Love the feature where the system will call me back rather waiting on the phone for 45 mins to an hour. The representative understood my problem of needing to extend the will call pick up time frame and made some adjustments and put some notes in to extend it for me."

"The refurbished product was defective, the replacement was defective, Dee bent over backwards to make it right and fix the situation. "

"Poor
Newegg Canx order and could not reinstate"

"Customer service rep was phenomenal. Handled the problem fast and fair. Very happy. "

"Love these guys! Amazon has nothing on them. Newegg forever!"

"Newegg goes out of their way to give the customer a stress free experience "

" great customer service skills, handled and resolved situation promptly and asked questioned , listened and offered suggestions. This is why i ry to only buy from Newegg. Thank you "

"Eva was delightful and helped with every question and request I had. "

"RJ @newegg handled my issue extremely quickly, and got my issue resolved promptly. Amazing Customer Service!"

"I'm always HAPPY when doing Business with Newegg! Employees are always nice and ready to help you! And prices are great!"

"Had ordered a phone that was listed as unlocked, upon the arrival I inserted my SIM card to find out it wasn't unlocked. I started a live chat with Alvin L. and he addressed my concerns, it was a seamless process. Now waiting on the reseller's response"

"Cassandra was very helpful in finding an invoice for me that e-bay could not provide. She gave extra effort to provide me with a copy of the invoice when it was not easy to find. I commend her for doing an exceptional job of helping me. Thank you. David Mason"

"There is a decent wait time a Customer chat service however the service provided in answering questions is amazing."

"I ordered a computer which was delivered promptly, but the computer was defective. It took a while to get a label to return the unit back, but customer service was on top of the situation. They were excellent. I will purchase from them again!"

"I spoke with Rosie V. about retrieving my ID for my online account, and password. Now I had changed multiple things, some email addresses, etc., finally we were able to find my account email address, but, in the end, she could not verify that I was, who I claimed to be on the phone. Now, I don't remember if newegg keeps my credit card number on the account, but lets imagine if I *was* an imposter, and I had some vague information, and some charm. Rosie followed procedure and the info I had simply wasn't enough for her to give me access. She suggested I continue my online order as a guest. So I was upset for a moment, but she protected my account from being hacked. Even if it was by the legitimate owner!! "