"What can I say? If you have any issue with your order, they will take care of you. I bought an AIO CPU watercooler that had a bad fan and an iffy pump. I called to place an order for a different one and received a full refund for the original and a free shipping label as well. Can't beat that. Thanks again, Newegg."

"Thanks Azlynn Villalba for fixing my issue with return and making it easy! thx! Mb"

"Emmanuel was extremely helpful on the phone when I was trying to set up my computer. He definitely went above and beyond!"

"I have been dealing with Newegg for a long time and never had any problems until recently. Ordered parts and received with no difficulty. When opened box half of parts fit and half did not. Tried to deal with shipping company and found no response from them. After conversing with Newegg by email,I finally called.

My first impression with someone on the phone is usually a indication of how things are going to go.
I was fortunate to be able to talk to Samantha.S.Gentil. What a very polite and courteous person. Also was able to help me with providing a possible solution to my dilemma.
I know that even though the problem is not completely solved, I will be a a witness to listening to someone
that is a bright star for Newegg.

Hope for mankind one nice person at a time.


"

"Helped me with my order shipping after I messed everything up and helped me out a lot"

"Simply the best and knows his products Thanks again Rick M."

"Had a very unpleasant experience with a previous supervisor. However, Victoria B. was outstanding. See was exactly what you'd want out of a CS supervisor. She was polite and asked questions which to me indicated a genuine desire to solve the problem, which she did."

"We live in an imperfect world. Something imperfect will happen to any entity on a given time line. The measure of integrity is how well any given entity handles those imperfections when they occur. You simply will not find a more stand up company than Newegg when they do. Having said that, they are amazing at keeping a smooth running enterprise. The 3 tech's and their managers mentioned in the title were AMAZING In their professionalism, caring, and work ethic when I needed to RMA an item (rare) that went bad. You simply cannot find a better company to do business with and these 3 folk are easily enough of an example why. Grateful and returning customer am I."

"Order # 121634320
8/20/18: I've yet to be disappointed by Newegg and at this rate, I don't foresee disappointment in my future. They give their representatives the tools to satisfy their customer base. After having a less than stellar experience with Coolermaster, I was ecstatic by the service I received from Marcel Montero. I've not even received service of this caliber from Amazon which says a lot. My customer representative's name was Marcel and his understanding of the English was very refreshing and the customer service industry could seriously learn this and although, my hold times was the callback feature trivialized that fact.

Thanks Newegg and Mr. Montero for a awesome customer service experience.

8/23/2018: Edit: So FedEx damaged my package in transit. They didn’t even deliver it because it was obviously their fault.

So I call up NewEgg and since FedEx already made a claim, they can’t Advanced RMA it. NewEgg may have great customer service ended up disappointed because our if everything they got right, this was not it. I recommend ordering certain must have soon equipment from Amazon.

I’m going to be about 2 weeks without my computer. I am extremely livid. That they can’t send me another one while FedEx sends the other back.

8/24/2018: Edit: So, I called Newegg once more and got the same representative I spoke to yesterday. His name was
Rob Raygoza and I will be doing another review on his services as I have a new Sales Order Number. The issue at hand was not on NewEgg and was actually a FedEx issue. They damaged the product and put in the claim because they KNEW they damaged the product and proceeded to report it. So I can't even rightfully blame Newegg.

Order # 426817793
Final Edit: So, the Newegg Employees and Manage Team felt really bad about my dilemma and offered to pay for the entirety of my shipping costs. Rob Raygoza, really sympathetic guy, headed the call first and was the one to speak with management about waiving my shipping fee for 1-day shipping, rush processing and Saturday delivery. He instructed me to call back after placing my order to help with the extreme circumstances.

I called back and spoke to Keith Haro, very cool dude. He managed to process my request with ease after reading Mr. Raygoza's notes. Promptly waiving my fees. The problem was I had called to early as the package had not yet been invoiced, so he instructed me to call-back and request him after it had.

So I did and got Al Kalaw, another exemplary employee, he contacted Keith to follow through with the credit processing, to our surprise Keith took the time to double back and do sometime throughout the day. I had just remembered that I forgot to put in the promo on the website, but Mr. Kalaw went ahead and processed it on my behalf.

This was an extremely long ordeal that Newegg's Employee's and Management team saw fit to make better on my behalf, when it wasn't even their fault. Mr. Marcel Montero, Mr. Rob Raygoza, Mr. Keith Haro and Mr. Al Kalaw as well as the Management Leadership have me ready to bawl tears of joy with their awesome work and top-notch customer-service. I truly thank you and can't not fully suggest my appreciation for the work that has been done. You all are the epitome of customer service.

This is Company of the Year 2018 in my book.
"

"I have been a Newegg customer since Al Gore invented the internet! Seriously, more than 12 years now and I still purchase from them regularly.

My latest purchase required me to get a customer service agent involved and that experience was as pleasant as possible. Much as Chip McCormick stated previously, Hailey T. Rochin was as friendly and communicative as a customer could hope for.

Frankly, she should be teaching others how to handle customer support issues! Give her a promotion!"

"The original seller of my purchase did not send my item for nearly a month. Newegg customer service did a good job hounding the seller and keeping me informed. I appreciate their dedication."

"Newegg's price was the same as a couple of its big competitors and Hailey gave a little bit better pricing so that newegg would get the business. Hailey was excellent on the business side and also had great interpersonal skills and style--combining for a top-notch 5-star experience/purchase."

"Received a defective unit and promptly contacted customer support. Renee from CS was very helpful in quickly sorting out the issue and issuing an RMA for a replacement unit.

Will update this review once i receive the replacement unit. So far, Newegg has handled this issue really well!"

"If you have a problem call them, they will fix it. Just did an RMA for a processor for a swap. While it says NO RMA customer service can over-ride it. Good prices on everything. Beat's eBay that's for sure, Amazon is a distant 2nd for PC parts etc."

"Excellent! Covered me the refund that seller is short of."