"After having a company give me RAM that wasn't really to the QVL on my motherboard because of their part numbers only using 'similar' hardware and not identical to their part numbers as it should be (Corsair) I was irritated. My new PC had been a massive headache for a month trying to figure out what was wrong when it turned out the RAM not only didn't meet QVL, but I later found out one stick was defective. This was a massive headache to figure out since 4 conventional and typical RAM tests were incapable of figuring this out until later.

By this time, thanks to this convoluted mess I was outside the 30 day window to return to Newegg properly. Luckily Corsair agreed that their compatibility issues warranted trying to get something else and wrote a recommendation to Newegg to allow me to get it returned anyway so I could get anything that would work better.

Not only did they take it back, the very enthusiastic great guy at customer service was very gungho about finding my replacement RAM instead of letting me wait it out and find it on the website later. I usually hate talking on the phone and rarely do, but regardless, he didn't care about time or anything and we ended up going back and forth on options for over an hour. Ultimately, I ended up having to buy more expensive RAM anyway, but they took the RAM back totally understanding the compatibility issues (and that well, I ultimately found out one was screwed up anyway) and even got me a prepaid label to send it back and the new one out fast so I could keep using the part of my RAM that did work until the new one came and I had time to set it up before my RMA period was over so I'd have downtime.

Always had a great experience with Newegg's support thus far"

"Like, it was totally better that bad, it was good. Chaw!"

"Awesome customer service, very efficient and fast."

"item shipped using wrong method, received $10 gift card.............."

"Newegg helping me resolve a problem with manufacturer Lenovo. Lenovo has been nothing but terrible service. Joseph from Newegg is at least trying to help. Situation unresolved as of writing, but at least I feel like Newegg cares at all about the situation."

"67 days until the 10th anniversary of my first purchase from Newegg.com. Newegg customer service has always made me happy before and after the purchase!"

"Transaction required assistance that was provided quickly"

"I've had my issues (over the years) with Newegg sending me open box instead of a new item I ordered but just had another excellant experience with their CS department. CS is the thing that keeps me shopping Newegg."

"Bought computer parts for a new build, one of them was faulty, and Hutch helped me with the replacement process. Very helpful and unlike other customer service representatives, he doesn’t seem like a robot and has a personality. Very understanding. "

"I was in the market for a Refurbished Apple iPad. Hutch spent at least one and a half hours assisting me in my search for that refurbished, 64gb, Grade A Apple iPad. When I say assisting me, I mean assisting me in a way that I have never experienced in dealing with Customer Service Representatives in the past.
Hutch went above and beyond the call of duty in helping me find what I was looking for. Like I said, he spent the time necessary to help me in a very cordial, professional, and understanding manner.
He didn’t know it at the time, but he was dealing with a 74 year old non computer savvy Newegg customer, and he did it in a fashion that I wish all Service Representatives would do for everyone.
GREAT JOB HUTCH !
Haven’t received the product yet, but I feel confident it will be just what I was looking for."

"I have bought several items at Newegg, and like any other retailer, they don't have time to vette all their products that are sold. Most have been great and i have had a couple that was defective products. Newegg quickly issued a replacement rma# and after returning it Newegg had another shipped which also was defective. After a brief call, a rma# and refund request was issued. Now that's customer service!:)

Thank you, team Newegg

jw"

"I had an issue where my account kept getting suspended and it wouldn't let me order anything. I called the first time and my issue was resolved... I thought but then I got suspended again when I put another order through. Yaya incredibly helpful when I called again by making sure that the root cause of my problem was fixed and took nearly 1.5hrs to make sure that when she called me back it would all work as intended. And it did! Finally, after 7 years of waiting I can upgrade my computer. Thanks Yaya and Newegg. Also, major kudos to Yaya for her attitude and upbeat tone cause it made a frustrating situation that much more bearable. "

"I spent one hour and 3 minutes on the phone with a NewEgg service technician who patiently phoned several numbers I had given him as we traced down the proper FedEx delivery address of the school (35,000 student pop.) where our daughter attends and which they had slightly incorrectly provided me. I know he will not gain many productivity points from his employer if he services only 8 clients a day. It was after 5:00 p.m. and my daughter needed her computer for her first day of school. By going out of his way and always sounding very patient on the phone, we got it done. I wish to thank him once again. . . . Memo "

"So ignore my last review ... I was nervous because of other bings i read ‘ this place rocks ! Thank you new egg ! Wendy ! "

"I called Newegg Returns Dept. over an RMA I was worried would be rejected. The item was a new ASRock motherboard which somehow arrived with what looked like two broken CPU pins stuck under the CPU socket locking plate. Who knows how this could have happened but what I do know is that one of the few things that will cancel an RMA at the warehouse is pins stuck in the motherboard or other signs of mishandling by us customers, which probably happens alot.

So, I reasoned that I better call and explain instead of just letting it show up. I talked to Julian B. at the returns dept. who agreed it was probably a good idea to get a heads up going for the warehouse and we did that, or he did that, by modifying the RMA and attaching pics and more info.

I'm glad I called - at first I thought: ok this will be someone who will say "don't worry, it will be fine" and then the motherboard will show up back at my house with a note like "stop breaking pins off in everything and also here you can have this thing back" but not the case at all. We gave it our best shot, now I will wait to see if the RMA actually goes through because: broken pins... either way, five star customer service. Thanks!

"