"It was my pleasure, as always, to speak with Newegg customer service today. I keep saying it over and over -customer service can make or break a company. Newegg has it right! Thank you today to Alicia.A.Barocio for being so awesome and taking care of my problem exactly the way you promised. "

"At first it was rough getting them to allow the purchase to even go through. Like I had to call multiple times over multiple days, but the issue was resolved and the order arrived faster that expected! Was everything I hoped for and more! Will be using again! "

"Talked with Michelle, what a breath of fresh air she was. Knew what she was doing, quick and efficient. Even called the supplier and arranged everything.
Will be doing more with NewEgg."

"Excellent customer service from Elena. She took the time to get me a refund on an item that had a misleading description even though the product had a 'no refund no exchange' disclaimer. I got the distinct impression that she really enjoyed her job. I think she should get a raise. I've been a Newegg customer for many years but had only one other problem: a DOA mother board. That issue was resolved to my complete satisfaction also. Newegg ROCKS!!!!!!"

"I called customer service when I had a question about a product I just purchased. Rick was very knowledgeable and took his time to research all of the necessary specifications for my product. The product was si I called customer service when I had a question about a product I just purchased. Rick was very knowledgeable and took his time to research all of the necessary specifications for my product. I definitely recommend Newegg!"

"After my 2nd laptop had the same issues as the first that I asked a refund for, I called up Sammy Shin and she was able to assist me with not only the refund, but a quick and painless process all around.

Very friendly, very intuitive and emotionally intelligent. 10/10 service, thank you Sammy :)"

"I ordered some DRAM that it turns out was not compatible with my new motherboard. When I went to return the item (I am premier, so returns are free. get premier!), the system hiccuped and did not send me a shipping label correctly. I did not realize this until I went to box up the return almost a week later, but as always, newegg made things right; I was able to get a human on the phone within a few minutes and Haley @newegg support worked out what had happened and had a new RMA and shipping label created in less than 10 minutes. Further, because I had used a small coupon on the order, I was refunded for the coupon as well (above and beyond!). Very happy with how this worked out and will be ordering the right DRAM from newegg shortly."

"A Lynn was very helpful in helping my process my return and set up a replacement. "

"Received refund for a box I needed to purchase for a return"

"Got double billed, and was lucky enough to have an extremely helpful customer service agent who pulled me out of the fire with some style."

"They went out of their way to ensure that I received a refund for an unopened package for a CPU I had bought. Normally they would not refund CPUs."

"I was helped today by someone named Hutch and they helped me out very well. I only needed a tiny bit of information but he helped out even more. I only wanted to know about the process of RMA status’s, since I sent in my graphics card for a replacement. They gave me that information but they also changed my RMA status since I already got notice that it had been deleivered. I wasn’t expecting that but they were super helpful and it makes me want to buy from Newegg even more with service like this. "

"Customer service goes out of their way to help you the best I can"

"terrible shipping and processing and the response time from them to answer you if you have any questions is by far
the worst for such a big company. Rush Processing that's a joke shipping prices are high if u order Friday then u are screw
because this guys don't work Saturday or sunday only reason I bought my item here is because amazon doesn't take paypal.
"

"I love newegg, been loyal customer for over 15 years. 10 out of 10."