"Audrey worked my problem and found the problem that allowed my software to install. Helpful and pleasant support despite the issue being my fault!"

"Marcel was great, he resolved billing issue right away! He went above and beyond. Newegg overall is a very good company, all my buying experiences over the years have been positive"

"I was building new high-end pc and wanted to try newegg for first time. So ordered whole complete set from newegg to make it simple. Got not only the best deals but surprised with customer service too. Had many complex questions about purchases and rebates, The representative helped me like premium customer."

"I accidentally purchased an item twice, but amended the mistake and cancelled one of the orders. Yet, today, my bank account shows I was charged THREE times and refunded ONCE?! What kind of scam is this?! I want my money back!"

"Anytime you have any questions or concerns all you have to do is reach out to Newegg call them or request a call back at your convenience which is a great service and they're always gracious and helping you understand any confusion you might have with a product or an order and will do everything they can to help you and keep you satisfied.
I always prefer One on One telephone over the online chat service it's more personable"

"We buy all of our electronics from Newegg. It's fast and easy. The products are always exactly what we asked for and things generally ship very quickly. "

"Went above and beyond to give me extra service and help being a college student. Have always had wonderful customer service from newegg and they never disappoint "

"Hailey helped me find my subwoofer which had not sent, very nice and polite, made my day being so helpful "

"After making a purchase and applying discount codes, I noticed that one of the discount codes did not reflect on my invoice after the purchase was completed. I contacted Newegg the following day and in less than five minutes, I was refunded the amount that was supposed to be orginally reduced. The prices, customer service, and overall ease of use is why I have shopped with Newegg for well over a decade."

"Newegg has any type of motherboards & accessories to help fit your needs for the right computer case. I was able to pick out the right motherboard for myself after picking out the wrong motherboard, & customer service was gladly to help me in most respectful way."

"Thanks Junior and Hailey for helping get a block product key for Microsoft Windows 10 home edition resolved. Your help was invaluable!"

"One of the best customer service experiences I've ever had. Fantastic turnaround time and easy to follow instructions. Thanks!"

"Newegg is a pleasure to work with. Fedex messed up twice. Newegg made it right. First by quickly refunding an order that Fedex lost, and shipping out a new computer for next day delivery. Well Fedex missed their delivery window and Newegg refunded the delivery charge. Newegg has great customer service. They may want to reconsider their shipping partner."

"Customer service is excellent! Hailey was exceptionally professional and very friendly she did a great job and I will definitely continue shopping here. "

"Called Customer Service to gain access to an old account. Kimberly was extremely helpful in trying to resolve my problem. Many customer Reps would have just said "sorry can't do it" but She tried every way possible checking with tech support. Really appreciate her effort even though it was not possibles to resolve this issue due to lost password and a no longer active email address. I was happy for the great support she provided."