"I purchased an item with a free offer but neglected to add the offer to my cart. I called the following day and Hailey (Hailey.T.Rochin) was able to add the free item to my order. I truly appreciate the time she took to accommodate me. Thank you."

"I had an issue with an order due to technical difficulties from the masterpass promotion. The masterpass promotional code did not work for some reason and I ordered the item anyways so lost out on a $25 discount on my order. I called in about the issue and the customer service representative, Hailey, immediately knew what the problem was. Apparently the promotional code was declined because MasterPass was down for a bit. She immediately gave me an apology and a $25 credit for the order. Her awareness on the issue and ability to quickly resolve it are skills that Newegg needs to keep in their customer service department. This honestly made all the difference as I had to wait 1 hour to even talk to someone in customer service due to the high volume of calls today. This would've definitely left a sour taste in my mouth had I hung up feeling the issue was unresolved.

Research shows that customers respond more favorably to lackluster service that was rectified than service that was perfect. I can understand that now. Thank you Hailey."

"I recently purchased a MSI Laptop from Newegg for a good friend of mine. The purchase went smoothly via Apple Pay. Quickest thousand I ever spent with a thumbprint scan. When I saw the invoice email I was stunned to see that my ship to address was across the street from where I really lived. It seems my iPhone at some time in the past, decided to use GPS coordinates to pinpoint my "ship to" address. I found 3 home addresses on my phone and removed the wrong one. I then contacted FedEx about changing the ship-to address. They told me that only the shipper (Newegg) could do that. So, I contacted Newegg via online chat. (I don't recommend.) I was told the order was restricted from any changes since it was done via ApplePay. Ugh. Frustration mounted. I then tried FedEx again and asked to have the package dropped at one of their pickup locations. Guess what? Not permitted for this order. (Thank you Apple!) I DM'd Newegg via twitter and followed that up with a phone call to Newegg customer support. I got Matthew T on the line and he stepped up to do whatever he could to resolve the issue. He escallated and put in a request to have my delivery address changed. later in the day I received a confirmation from FedEx that the ship-to address was now the correct one. While the amount of time spent trying to resolve this issue was a bit of a waste, I was very pleased to get a support rep who took responsibility and didn't just quote me the standard scripting. Thank You Newegg. My only recommendation? Talk with Apple and FedEx about how to make this experience smoother for your customers. I'm sure I'm not the only one who uses ApplePay. (So, now. How do I send an autographed copy of my novel to Matthew?) - TimothyTrimble.com "

"I've been having issues with my video card. Hailey helped me out with how to reach EVGA for warranty help since my warranty coverage with Newegg had already expired. She even sent me my invoice via email, knowing that I would need it. A very pleasant customer service experience!"

"Hailey was very nice and had the answer's to all my questions. What more could you ask for?"

"Ребята работают заебись. Поддержка отличная и понимает мой корявый английский. Элвин (не бурундук) помог мне с доставкой, вернее разрулил весь косяк. Охуенный поцык. Кароч, заебательский магаз, рекомендую!"

"Amber took very good care of me. She went above and beyond to get the information I needed. If everybody in customer service was this friendly, it would be a pleasure getting help. This is the kind of person I would promote if I had the chance. Thanks Amber for the help. I bought the laptop from NewEgg and this makes my second one in two years. I will be a return customer. Have a great day and keep up the good work.
"

"I ordered a speaker phone set which was never shipped but was assigned a tracking number, not by a third party but by NewEgg. It never left the building, after 8 days, I contacted NewEgg Customer Service and was told they would have to put in a "shipping inquiry" which will take 7-10 business days before they ship a replacement!! Anyone with any sense can see that it never was handed over to the shipper, a label was put in the system but never shipped. Their mistake my problem!!!! I spend a lot of money there and no more!!!!!"

"Hutch’s customer service was awesome. He gave me great advice on how to find a MacBook case that was right for me. He also made sure to answer all of my questions. It was a great experience! "

"I ordered an item that, upon closer inspection, was not going to do what I needed it to do. I was unable to cancel it via the Newegg website, so I called customer service. Kaylee was very helpful and was able to cancel my order quickly. Newegg is one of my favorite places to shop and continues to be so because of this experience."

"Last time i ordered I got my shipment in 3 days, this time a week later and it hasn't made it halfway to me. Now it's "lost in transit" and Newegg can't do anything for two weeks.

Amazon would have my purchase to me in two days. I guess I won't be buying from Newegg again."

"A representative by the of Rob was able to assist me correct an issue with a previous order with ease and exceptional service. This was my first interaction with Newegg customer service, and I could not have been more impressed. 10/10 would recommend based on this service."

"Greatjob Cristian. Thanks for your tenacity and courtesy."

"Had to return a defective item and was assisted in doing so, making sure I received full refund from 2nd party seller.

Thank you newegg!"

"I've called companies before and I've never had as good as an experience as I had with one of your representatives. Brandon was super chill and helped me with some issues I had with payment. I would give him a raise because he does his job just absolutely amazingly! "