"I have some questions and concerns about an order that I had placed. I was concerned about the duration in which it would take to process my order. I called new egg customer service and was pleasantly surprised when I was able to reach a live human on the phone. I have such a pleasant conversation with Eva. She Took the time To thoroughly explain and provide me with answers. She helped put my mind at ease over my concerns. I will strongly recommend new egg to friends and family for their online purchases."

"I build a new computer every five years or so. Newegg is where I get almost the entire project every time. Newegg product reviews and question/answer features are valuable resources."

"I had issues with my payment going through, called customer service talked to Darrel Hernandez and he solved the problem quickly and friendly all at the same time. So nice to have good customer service."

"the gentalmen helped me alot to find what I need"

"Mario Lopez was a tremendous help in getting what I needed to convert and utilize parts to work to the fullest on my old computer. I thought I was going to have to return the power supply and he told me how to make it work with the old girl. I really appreciated his efforts to help me out. Thanks again, I will recommend and be using newegg for future purchases. Ralph Belfiglio"

"Their service is speedy and exceptional. They can't be beat! Took less than 5 minutes to get in touch with a live chat (with an actual person). Will repeat. "

"The cpu performance was not up to par and got very hot, I wanted to see what my options were on a return and upgrade. RJ was able to submit an RMA for me, with a credit to my card and no restocking fees once the RMA is processed. This allowed me to order the upgraded processor in confidence. I pretty much ordered my whole system from Newegg and have been a customer for nearly 20 years. I really appreciate this service level, it keeps me coming back!"

"I was having trouble with the Masterpass payment option (trying to take advantage of the Masterpass Promotion that offered $25 off for purchase of $200+) and called ***-***-****. Got a very pleasant CSR, Cassandra, who took time to understand the problem and resolved it with a credit of $25.00 due to the Masterpass was not working at the time. Thank you."

"When I placed the order, autofill messed up and package ended up in the wrong zipcode. Mario from customer service was super friendly and took the hassle away by helping replace the order, even matching the sale price so I could receive the order in time, without having to deal with the shipping company. Really trustworthy!"

"Purchased a refurbished LG OLED TV. Arrived perfect no shipment damage, however did not function properly. Called Newegg and they set-up the return. Here's the rub, deducted from the price of the TV was the there was this add-on I recall as an AutoAd. In other words a promo for a cell phone power bank attached to the buying the TV. The power bank came with a rebate of which I did complete. When the TV was setup for return Newegg the power bank was not returned, I was not asked about it but it was deducted the retail value of the power bank in this case $22. Thinking... I'll get the rebate for the power bank later. Wrong all rebates get canceled. So in the end bought a TV on the CC and the time to get the credit back took 10 weeks for the TV and lost out of the $22. The Newegg rep working on this did say sorry about this but that is how it works. My advice to you watch out! It's not about the customers, it's about money for Newegg. "

"I bought an older computer that was refurbished in hopes that it was better than my previous one. Turned out to be extremely slow and way underperformed so I decided to start the return process. I was originally charged an insane restocking fee and delivery for a 10 year old computer which would of resulted in a big loss which I was very disappointed about. I had some issues trying to print my return label so I decided to give them a call (turned out I didn’t wait long enough it was sent eventually). Without even complaining about the fees and having to pay for delivery, the man who served me goes whoa wait a minute we can’t charge you this much and he ended up voiding all the fees and giving me a free return label . I’m still so happy with the service . I’m not sure of the gentleman’s name but he’s awesome. Great guy , even was concerned about my daily life. With those fees I said it’s fine I’ll pay them but i definitely will never be ordering from them again. After this customer service experience I’m not afraid to make another other order and I will be doing so as I build my PC. Great great customer service!

"

"I called Newegg and had the privilege of talking with Hailey about a product that I ordered and found out it was not compatible with my motherboard. The time frame to send it back had expired. Hailey went over and above what I was asking for to be able to return the product. I was very pleased with the outcome and will definitely be purchasing more products from them. Thank you so much for helping me out. You definitely went above my expectations.
Thanks Dan"

"Newegg has amazing customer service, and I am incredibly happy with the service provided. My agent was incredibly helpful and made me feel valued as a customer. I will continue to use Newegg.com and will recommend it to all my friends."

"I buy all my PC gaming hardware at NEWEGG, have for years. Just had an RMA problem with the manufacturer (they kept sending me faulty replacement boards - two of them). I asked NEWEGG if they could solve the on-going problem and they handled it ASAP!!! Fantastic Customer Service at NEWEGG. You can find PC hardware for a bit less at other websites but the money saved won't be worth it when (not if) you run into a problem with manufacturer RMA's, etc.

IMHO NEWEGG has THE BEST return policies and Customer Support in the industry ..."

"Once I got connected with an actual person, Al was completely understanding about what I needed and wanted and he took the time to ensure that I got the exact item that would work the best for me. He didn't shove in any way and went out of his way to ensure I got all the information I needed. I would absolutely recommend this site to all of my friends and family for all of their electronics needs. "