"Reef was extremely helpful with my order! Thanks..."

"I have been ordering from Newegg for several years and I have always received the items on time and without issue. Recently I received an incorrect item. I called customer service and Staci was incredibly helpful and understanding. She made the process quick and easy for me to return the item and receive the correct one quickly. "

"Christian/operator was helpful and kind. Very nice and easy to work with. On that alone I'll be defenetly coming back. I tell my clients and people I help to order through newegg. Thanks."

"Today I had to contact NewEgg's customer service department because they mishandled my mail-in-rebate due to their rebate processor having gone out of business abruptly.

I was put on hold for more than 20 minutes; however when I finally spoke to a customer service agent my issue was resolved very quickly.

I explained my situation and the agent credited the rebate amount to the card on which I made the purchase, no questions asked.

I consider this excellent customer service and will continue to order my computer components from NewEgg."

"the agent who just assited me was amazing he was so thoughtful and went above and beyond to help us with our problem.

He was also very understanding and kind.

We truly appriciate you! "

"Went above and beyond my expectations! Took care of everything I needed and help me complete my order. "

"One of the customer service representatives was able to help me solve my issue with ease. iMessage support even made it more extraordinary! 10/10"

"After a system snafu Darrel from Newegg customer service was able to help me. Even calling me back because I had a meeting I need to go to. Thanks for all your help Darrel!"

"Been using newegg since 2004 and even though my intial experiences were great, years later around 2010 their customer service had taken a nose dive. I stopped using newegg for around 4 years, using competing vendors instead. Out of convenience I started using newegg again and only until recently did I have a somewhat better experience with customer service but that was only after they screwed up my financing by splitting up my order and costing me hundreds of dollars in interest and payments. Way to go newegg..."

"Straight forward, perfect. "

"Newegg has been my online go-to electronics retailer for many years. Prices are almost always at or below competitor pricing, shipping is usually quick and painless and if the rare problem does arise Newegg bends over backwards to make it right. Item refund/replacement is prompt and hassle free. I rarely write reviews good or bad but Newegg is the exception to that rule and has earned my business for many more years to come."

"After weeks of trying to get this untangled and having someone trying to return my call , Dee the customer service rep answered the phone on the first try and worked with me on my account straightened out. We need more people like Dee as this is what makes companies great!"

"I was mistakenly on the business website trying to buy a laptop for personal use. I didn't realize it until I called customer service to find out if the product was available before going through the purchasing process. However, Daniel, an exceptional customer service rep, guided me to the appropriate website, determined the item number I wanted to buy and helped me enter it in order to purchase it. The order number was long, with letters, which I misheard a couple of times. Daniel never wavered from his respectful corrections. He was very patient and very kind. He told me that the product was available from another seller for a few dollars less but there was no way I was taking my business elsewhere. As a way of saying thank you, he offered to reimburse me for the 2 day shipping I requested. AND he called me back to make certain that I had been able to place the order, AND he sent me an email when it appeared there was technical problem and I wasn't sure the order had been submitted. Although I purchased the laptop for personal use, I am a business owner and sincerely appreciates a CSR who treats me the way I want my customers to be treated. What an exceptional young man! Thank you Daniel!"

"So I realized I had made a mistake with the shipping address for my items I purhcased and they were actually getting shipped to my old address from two months ago. I was worried it would be too late for me to change the address so I called Newegg customer service and on the other line was Darrel.F.Hernandez. He provided to me some of the BEST customer service I have ever had. He fully understood the situation at hand and did everything within his power to assist me in resolving the issue. He successfully was able to remedy the issue, submitted a request for my items to be held at the Fedex location near my new address for me to go pick up which was awesome! He further assisted me with a new order I submitted as well to make sure that was going to the right place in a timely manner. Overall experience was an A++! Darrel was very patient and informative during the entire session and he definitely deserves some recognition and props!
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"I've been shopping at Newegg for years and have never been let down :-) you done a great job I'm taking care of me. Thanks newegg "