"Apple H really helped me out, just had to make a quick change on my RMA request within a few minutes, really saved me a lot of time and hassle. Thanks Newegg, and Thanks Apple! "

"I had an issue where I purchased an item that was on special for a 17% discount (ended up being a $50 difference). Ryan, the rep I spoke with, was able to provide a price adjustment as a $50 gift card. Not as good as the money refunded to my credit card but they were willing to work with me to provide a solution. Thank you Newegg!"

"I made a mistake in not using my ShopRunner account and when I called in the item had already shipped. So they rectified my mistake by giving me the shipping cost as a giftcard. The representative was named Brandon and he was extremely professional and personable. "

"I have been dealing with Newegg for many years without issue. Recently a package was damaged and returned to the marketplace seller. I was told that a refund would happen, 2 months later I happened to the right support person. Al resolved the issue while we were on the phone and now a tefund is being processed. Thank you Al...."

"After getting a second bad power supply in a row, Drew from customer service was incredibly helpful in placing a new order for a different brand, and even put rush shipping on it for me. A Very frustrating ordeal, but Drew was very understanding, easy to understand, and put forth a lot of effort to make sure I got what I needed when I needed it. Haven't had a poor experience with Newegg yet. "

"Brief and courteous. Kimberly kept engaged and promptly answered all my questions."

"I just got off the phone with Hailey R. who professionally and courteously handled my inquiry regarding an apparent shipping delay on my order. In less than 5 minutes, she contacted both the vendor and USPS, found the package, and advised me of the delivery date this week. Hailey's positive, can-do attitude, and handling my inquiry so quickly were exemplary and reflect very highly on her as a professional, as well as Newegg itself. I believe the most important reason she should be recognized today is that my order was for a mere $5.00 item, yet she treated me as though I had placed a $500.00 order!! In closing, this is the first time I have called customer service in many years as a faithful Newegg customer - and this cemented my loyalty. My sincere thanks to Hailey and Newegg!!"

"They're even good about weird situations (of which I seem to have more than my fair share)."

"I ordered a monitor by accident and via iMessage was able to quickly cancel the order. Very convenient! Thanks Hutch!"

"I had an issue with a defective product. Unfortunate, but of course no fault of Newegg. They went above and beyond in order to make sure that I was happy with the return and exchange."

"I created a problem when I had an order shipped to the wrong address, 100% my fault. However, when I called NewEgg, they treated the issue as though it were their fault. Through a mixup, one agent re-ordered the item sent to the wrong address and a different agent set up the RMA so that a replacement was sent to the correct address. I had to call several times but in the end, I am going to get my refund for that second order.

Usually my orders get to me without incident, but when I have had to call their customer service, I am always, repeat, always satisfied with the outcome. That's why I buy as much as possible from them. You simply cannot go wrong buying from NewEgg.

With Amazon, and all their myriad resellers, who knows.

By the way, for photo gear my go to store is B&H Photo, in Manhattan. I could have written this review about them. They also have great customer service. "

"The rep that assisted was very helpful when trying to return an item that was broken. I even got a discount on the purchase of the same item and it was a pleasant transaction. After all the broken item was not newegg's fault but the manufacturer fault... Thank you newegg for great support when assisting customers."

"I have been doing business with Newegg for years, and yet again I got perfect service from another outstanding customer service person, Hailey R.. Hailey fixed MY goof promptly. She called me back as she said she would and took care of business.
THANKS!!"

"I just spoke with a wonderful Woman who helped me navigate a checkout issue, and She was SO helpful and friendly. She went above and beyond what I've experienced when dealing with the public in general via telephone, that I hope she receives recognition for her professional knowledge and kind helpful demeanor. I purposely did not identify her since this may be viewed by the public, but I trust management can, and I hope will read this and give credit an employee who is a definite asset. "

"Earl was very helpful getting my RMA issue resolved."