"I bought a gift card and it was supposed to come with a promotional gift card too. When it didn’t come after a few days, I started to worry because I needed to order a part for a project. I ended up placing the order anyway, but the team retroactively gave me a discount in the same amount. It was not an ideal situation, but the customer service team rectified it quickly. I am very pleased and will order from Newegg again."

"Had an issue with shipping and they took care of it quickly and upgraded my shipping to make up for the time difference."

"Newegg has some pretty awesome product selection (of course electronics and computer components having the widest selection), but part of what sets them apart, aside from their constant flurry of deals, is their customer service. They go out of their way to make sure you're more than satisfied. Everytime I've had even the smallest issue, they've come through with epic assistance. Today, Earl in customer support helped me get a $3 dollar refund on a price match. Very small amount and barely worth it to some, perhaps, but Earl was on point and my experience with him today is exactly why I love shopping at Newegg. I will never get my computer components from anywhere else and, with luck, won't have to get much else anywhere else. They should look into selling groceries, automobiles, and real estate because I'd be first in line."

"Called in because of a billing issue on an order that I had placed. Hailey was perfectly professional and extremely helpful in resolving my issue. She even offered to stay on the line while I contacted my bank to sort out what was wrong with the initial payment. After deciding to use a different payment option, she kept me on the line while it went though the initial verification process to ensure that nothing went awry. Overall excellent customer service, she really made me feel like solving my issue was important to Newegg."

"Ms. Rodriguez helped me like no other service I'd ever had before. I appreciated all her work to get me what I needed when I needed it."

"Newegg's prices and selection are easily among the best on the web, but that's not what impresses me the most about the site. I've learned that, especially concerning technology products, technical support is a critical Factor. And that is where Newegg really sets itself apart from its competitors. I had an issue with the product that I bought there, so I called their tech support department today. Josh answered the phone and made the process of getting my issues solved much easier than I could have ever imagined. It's issues like these which will keep me coming back to Newegg, for a long time!"

"Thanks to Newegg so much for helping me get my lost package fixed no thanks to Fedx"

"Great customer service!! Got a call back immediately price match was very quick and easy thank you Jamie Farfan I never get this kind of service from Walmart or even bestbuy!"

"We ordered a PC from Newegg and it died after 3 days in use. Called in and spoke with Hailey.T.Rochin and she was amazing to work with. Got us a new PC and even advanced shipped it for us. Was a very pleasant experience. "

"I spent about an hour on the phone over three phone calls trying to figure out why my credit card was declined. Until I called Newegg and spoke with Earl I was unable to get my order to go through. "

"Every time i have a concern, question, etc, they are always there to provide, and their support is top notch, and have the best prices around, for the best products. Very happy customer over here. "

"Audrey is the best! She went way above and beyond to make my purchasing experience a flawless one. 100% would recommend Newegg and Audrey herself if there was a way to refer people directly to her."

"I have used newegg for over 15 years. Yet I keep getting my account locked for not accepting their recommendation in address. I set my shipping and billing info correctly and they recommend I use a different city. Moments after placing the order it will cancel and lock my account. Only option is to call and wait. After waiting for customer service you can wait for their accounts division to unlock. Unfortunately in all my waiting I missed out on some sales. This is upsetting especially after a long history of purchases with the same information."

"You guys rock! Thank you for being reasonable."

"I’m a long time, online shopper at Newegg...one who seldom encounters any problems with their website. Today, however, the site kept disconnecting during the online payment process. Customer Service (CS) to the rescue!

I was fortunate to reach CS representative Reef Rodriquez and not only was he an absolute delight to work with, he also resolved the issue with my order in record time. Perhaps the only down side; CS is so GREAT that it almost makes me want to use them for all my future purchases! Just kidding...however, Newegg Customer Service does rate Number-1 in my book and thanks, Reef, for all you do in helping to secure that rating.
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