"We ordered a great monitor for my mom as a gift. I changed the address to her address unaware that PayPal would change it back to my address. A chat and a few phone calls later, they tried to redirect the shipment and allowed me to reorder at the same price to the right address. NewEgg cam through for me, thanks!"

"Erica P. Help me with and oder that was cancel
And made a new order a gave me the same good price thank you for your good work. "

"I ran across Newegg on Ebay. Funny, yesterday as I was reviewing the product, the price jumped. Then, today it was back to yesterday's price. I wasn't alone when this happened, so we thought it was best I called Newegg directly to understand their business. Mercy A. Loaiza, a customer service rep, answered my call. Incredibly cordial and professional...with keen interpersonal skills. She explained Newegg's business and the inclusion of third-party sellers. She walked me through the Newegg site (it's a cross-functional method to seeing if the product comes from Newegg or a third party). Sounds simple, right? Well, sure, to some degree. The key here was understanding the third-party sell-through business. These third parties like Ebay, Amazon, etc., are not quality controlled by the site. Therefore, third parties can and have sold product that's refurbished as new. Not the site's fault; just a reality. The third party product was not covered by warranty either. If I'm spending money, I want to be sure I get what I paid for. Kudos to Mercy and her leadership skills. Her patience and kindness makes buying at Newegg reassuring. Thank you Newegg for having Mercy on board. Because of this experience, I'll be promoting Newegg to my friends as a buying option over other sites. Mercy's due for a promotion like a lead and the very least employee of the month for her role model work ethics."

"I pretty much just wanted to say how much I think Keith is flatout awesome. He was always super friendly and extremely helpful, super personable and it was great actually being talked to like I was an actual person. Keith is amazing, so super big kudos to him, really went the extra mile helping me out over several different days with a bunch of different aspects from my bank messing up to finally ordering the rest of my order. He's the reason you guys got $5G from me with this new supercomputer build and I'm more than happy to buy from you guys in the future! Thanks Keith!!

- Cousteau"

"even with limited options, they were super helpfull and got me to a working resolution."

"FedEx dropped the ball delivered it to the wrong address, I contacted the owner of the address and will be driving out to meet him. Called customer service, to inform them of my frustration, the guy was extraordinarily nice and understood, compensated me for my troubles, Awesome Awesome Awesome all I can say"

"I have always loved newegg ever since I found out about it over 2 years ago I like to build PCs as a hobby and I built my mom her work PC this year except the Msi z370 pro carbon board was DOA but I called today and "Nathan" was so nice and understood me "

"customer service helped me streamline my return process and get me a replacement (with rush shipping!) I am super happy with the customer service I received. "

"I had to return an item due to it not working. The phone tech was super nice, very helpful, and even upgraded my shipping on the replacement part as an amends for the experience - you can't get much better than that!"

"Murriel solved our problems with a very confusing unworkable situation. She was determined, resourceful, and pleasant."

"After receiving my recent sound bar order promptly. One item was not enclosed but customer service sent the missing item out. Thanks"

"It's always reassuring when you encounter amazing customer service. I knew I was a devoted Newegg customer for a reason. I had purchased AND installed the wrong CPU for my newest pc build. They gave me a RMA with no questions asked, knowing full well the situation. It's nice to see that the monolith Amazon hasn't swallowed the whole. Keep up the good work, Newegg! "

"We returned a duplicate order that we ordered in error. It had never been opened but vendor charged restock and said item had been opened and used. This was not true and the person who assisted us was able to negotiate a total refund."

"I am new to Newegg.com I am a disabled USMC Veteran and I don't think I ever talked to a company representative as respectful and kind and helpful as Hailey was. I will pass Newegg.com on to my many Veteran friends, Thank you Hailey for making my day."

"Just wow the customer support here is fantastic. I was given quick response and detailed information of what was needed. Shout out to David for being amazing at his job! Newegg of you’re reading this give the fella a raise or bonus, or something! If you don’t you’re missing out on a perfect example of an exemplary employee. "