"I often buy products for my tech clients and Newegg has been a favorite source of mine for a really long time. Once in a great while I have trouble with a return or refund but pretty rarely. This particular incident is one of those few where a vendor is dragging their feet on a refund. Short hold time for a rep. Christian, Leo, and Eli were great at getting me to the right place and guiding me as to what needed to be done - and doing it. Pleasant, professional, and took care of business. Kudos guys!"

"Hailey T. Rochin was very nice and helped me with the RMA greatly. I’ll be getting a return much easier now, thanks to her friendliness and ease of understanding for me. "

"So I had problems with a Newegg Order regarding a shipment problem. FedEx "couldn't locate recipient". Which was the weirdest thing considering I had it delivered to one of their stores for pickup. But Reef.R.Rodriguez was a true joy conversing with. He listened to my problem, and did everything in his power to make it right. He changed the location of the package, and redirected it to my work office. Package is going to be late regardless for FedEx not knowing their own location, but at least now it's coming directly to me. Thanks again Reef, keep up the positive attitude, and funny sense of humor. "

"just made my 2nd purchase from Newegg. Had a little problem with my payment Jules called me back and fixed and my purchase should be on the way soon. Just found out about Newegg and I love it. Great products and great pricing. I plan to buy more."

"Alexander was a big help when I made a mistake with the shipping address. Everyone at Newegg customer service was helpful and did more than I expected at every turn."

"She provides great customer service and satisfaction that is needed when working with any customer. She assisted me with processing a return in the quickest and best way possible. And consider yourself lucky to have her on the team "

"I just got off the phone with Hailey, a Newegg customer service employee. I called in because of a billing and shipping issue on an order that I had placed. Hailey was perfectly professional and extremely helpful in resolving my issue. She took care of my concern in a heartbeat. She was great. She totally treated me with respect and courtesy. It was truly a pleasure to talk with her on the phone. What a great person wish more people in this world were like her let alone in customer service. Newegg you have a real keeper here don't ever let her go. Thank You Hailey :) Your The Best :) You So Totally Rock !!! Please don't ever change and Keep On Keeping On ;) "

"There was a problem with a pair of headphones I bought, I had thrown away the box, and Phillips wasn't honoring their warranty. Customer Service rep Sammy S just issued a full refund. I wouldn't always expect the outcome to be this great, but what more could you possibly ask under the circumstances? "

"I have been a Newegg customer for years and have not had a bad experience until now. I needed to adjust a shipment destination after the purchase was made but before the item was shipped. Newegg was slow to respond to my request, missed communication with a shipper and did not follow through with our agreement to resolve the problem despite having my request upgraded to a supervisor. Even after 4 phone calls and one chat session the problem kept compounding. I was getting awfully PO'd.

Then I spoke to Efrain. He was able to do all of the things all of the other employees that I spoke to could not. He found a solution, was able to correct the previous problem, adjusted the price so I did not lose my discount and arranged for 2 day shipping for the item so I could meet my deadline.

This review would have been different if not for Efrain. I hope Newegg appreciates the good job he did. I know I do."

"I messed up a few orders and had no trouble having the orders corrected. Phone accessibile customer service. Very goood!"

"Carmen.M.Garcia was the agent that took my call, she handdle the call perfectly, it was fast and accurate."

"All that needs to be said is the title. They're fantastic, helpful, and patient. Thanks Newegg!"

"This was my first purchase with a third party seller on Newegg, and it was the worst online transaction i have ever made, it has been 3 weeks since i placed the the order and i still have not seen the item, i actually canceled the item on the 11th day after purchase but instead of the third party seller refunding me my money they shipped the item and gave me a tracking number, I made several calls to Newegg on this matter and on my last I got a fellow buy the name of Barney who was Extremely helpful and patient person who took the time to contact the freight company to find out what is going on and then messaged the third party seller to demand they issue a refund. His help in this matter is what every customer service interaction should be like. I have been buying electronics from Newegg since 2006 and never had a issue and still haven't had a issue with Newegg themselves to this day, i would recommend buying from Newegg, but stay away from the third party sellers when ever possible, I would also like the Thank Barney at Newegg for all he has done. you're the best."

"Ordered Motorola Moto E4 and forgot to add insurance, protect the device. Customer service called me back DaniP is very professional and provided great assistance, insurance is in the process. Their products and prices have always been fair, provide good support, and good shipping. Customer service is easy with chat, text, telephone. There is also will call pickup in California and New Jersey"

"I must honestly say that if there is a perfect company, Newegg is definitely it,...!!! I know every one I have ever dealt with has been outstanding. I would like to send a shout out to Barney.P.Butterfield, this fella is wonderful. This guy not only goes above and beyond the call of duty he makes me feel like a valued customer each and every time I have had to contact him. "You rock Barney,...thanks for being you." I do not have anything negative to say about Newegg,...well other then they haven't offered me a job yet. *LOL* I have been a extremely loyal customer since 07/29/2004. I will also remain a extremely loyal customer as well. Also in my personal opinion if anyone has anything remotely negative to say about this company, they are complete morons. I do have a few things that I would like to say. The biggest thing is, Newegg is worst then crack. Once you go Newegg there is no going back. *LOL* I would also like to see the Daily Deals updated DAILY. When you have a Newegg habit as bad as I do, you want to get your daily fix! I would also like to see a change in the way the page loads from time to time. I am always having to change the amount of items displayed from 36 to 96 and the sort by. I must say that this gets rather annoying. I would also like to see a much easier way to get to the combo deals and whats new and etc. I tend to have to usually google it. (I have book marked it though, but for future users it would be nice) I would also like to have a better idea about the cut off times for shipping out. I realize Newegg ships from various warehouses in different times zones. I would also like to see some sort of award system or incentive program for customers like myself who strives to do business with Newegg as much as possible. Also if I did have a real complaint about the company, it would be that I should be a Premier Newegg customer with out having to pay extra. In my opinion I have done enough business with Newegg that I should be a Premier customer for life. I would also like to see a change in the dead pixel policy as well on returns. I must confess that just because of this issue I tend to buy all my displays from Amazon. I would also like to say that another thing that REALLY upsets me about Newegg is the fact that everything is based on Pacific time for the most part. That's like the Newegg Now deals launch at 1pm eastern. I don't know about the rest of the east coast but I am typically working at that time. I honestly think that if Newegg changed a few minor things, they would really put a hurting on Amazon! It would only take a few minor changes to for Newegg to gain so much more business. I will always be a loyal dedicated Newegg customer, that's for sure. I am only offering these suggestions and my opinions to see further growth out of what is in my opinion the BEST company in the United States period. You guys have my email address on file and I would be more then happy to share my ideas and etc. with you guys. I am a audio/video design engineer that knows this industry extremely well. I would love to see some of my ideas taken seriously. Also I want to wish everyone a EGGcellent DAY,...!!!"