"Rocky experience at first due to my order erroring out. Rep was able to spend an hour plus to get it fixed and honored my original offer. Can’t wait to get the product."

"I just have to say, I've always enjoyed all my purchases from NEWEGG, and today speaking with Mario Lopez it just solidified why I continue to do biz with your company. He was AWESOME! Time to give him a well deserved RAISE! Cheers! Thanks for always having great deals, and products!"

"I found an excellent deal on a laptop that came with a $50 newegg.com gift card. I called before purchasing the laptop to ask about the warranty options and was told I'd be able to buy it up to 30 days after the initial purchase. I decided to wait, get my $50 gift card, and then call in when the product arrived to get the warranty. Since the product was on sale, they weren't actually able to go back after the sale was over to purchase the warranty. The company NewEgg uses the company Four Square for their warranties; they ****. I tried to reach out to them directly to purchase the same warranty I could have bought on newegg.com (3yrs accidental w/ $0 deductible for $270) but they tried to charge me $399. I have three little kids and I can't go w/o warranty; so I decided to return the unopened laptop.

I spent $52 to return the laptop to the seller (Mobile Advance); $35 for shipping/$17 insurance. Normally NewEgg only refunds $15 for the shipping, but due to the fact that I wouldn't have bought this laptop if I wasn't able to buy the warranty, they covered the shipping cost ($35). The seller Mobile Advance had the wrong address within their return slip, but luckily their new address was close enough that the USPS just rerouted the package. The return slip stated they were charging me a 15% restocking fee ($174). Obviously, this didn't make sense so I called NewEgg. I was assured by NewEgg that Mobile Advance's policy stated that if the product is returned unopened, I'd be refunded 100%; this proved to be a lie. The seller Mobile Advance then arbitrarily wanted to charge me $35 for restocking a brand new, unopened laptop. I'm still fighting to get my full refund. NewEgg is working with me and I'm sure they'll see to it that I'm made whole.

All-in-all, NewEgg.com is a good company with great customer service, however, be careful who actually furnishes their orders since they have a few shady business partners. I would definitely do business with NewEgg.com, just nothing from MobileAdvance or anything that has warranty covered by FourSquare."

"The call was quick and hassle free and I was able to resolve my issue within 5 min of calling."

"The customer service rep was very friendly and helpful. They waived the restock fee but still charge for return shipping."

"Received the wrong sized SD drives. Worked with the return department and it was incredibly smooth. Good to be working with New Egg!"

"Newegg is my goto source for hardware. I have never had a problem with them, and they have always helped me when i needed assistance. I highly recommend them as your source for all things hardware. "

"I just spoke with Barney. He was extremely polite and took care of my issue very quickly and professionally. I have all the confidence that my issue will be completely resolved.

Thank you, Barney !! (and Newegg)"

"Memo was able to help me file a missing shipment claim and helped with reorder."

"Deserves a raise - one of the best people on the phone to talk with concerning an issue with a "lost" server.
(no it wasn't set up in a bathroom)

Thanks Barney - you're the best!"

"Darrel was fantastic in handling an ordering problem. We were able to resolve the issue and I was completely satisfied. Thank you!"

"My Rep Hailey Rochin was very pleasant and efficient. She answered my questions and concerns to my satisfaction. Wish I had that experience more often!


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"Hutch helped me so much with issues I was having with my case and liquid cooler! He sent me return labels while we were talking about my issues . Thank you so much "

"Called up Newegg to help me out with a refund/store card issue with the bank so I could desperately make the purchase I needed to get back to work. I have tried for a week to purchase and had lots of issues and was going crazy trying to get everything sorted. I called up and Boyd answered and took care of it in minutes. Could not be more grateful to him. Excellent customer service through him. There is nothing more frustrating than losing your computer that your livelihood depends on. But thanks to him I can get back on track. So happy. "

"I have been a Newegg customer for years, but what separates them is not only their best prices, but also customer service. They never cease to amaze and were very helpful in my situation. Thank you. "