"Very pleased with service, will use again"

"I contacted Newegg with some questions. I spoke with Earl from the Customer Service department. Earl answered all my questions quickly and professionally. He had a great attitude, was friendly and courteous. I have no doubt that he would be as helpful in any situation that may come his way."

"Sammy.Y.Shin was kind and helpful. Tried to help me resolve my issue "

"Have been a loyal customer for 14 years and keep coming back for more."

"This guy ^^^ is the man. If you think rockstars and snoop doggnare cool, then you have no idea. He did me a solid and made my life much more easily functional by graciously assisting me with my order issue. the world needs more Memo’s. Please be my dad."

"Had rebates I could not get collected. Was at the end of my rope for what to do. Got a e-mail from New Egg that the company handling the rebates was no longer in business. They informed me not to worry, they were going to honor all the rebates and make good on all qualified and timely registered rebates. And have also provided a site for help in resolving the residual rebates left in file as well that no one is left out. Only ONE of the MANY ways it pays to NEW EGG."

"Great customer service. Made sure things were documented, sent, and received while on the phone. Unfortunately, I will have to wait a few business days for an answer or resolution. Not the representatives fault, though. "

"I have been a Newegg.com customer since 2000. They have always had the best customer service in the business! I recently purchased a monitor, and the price dropped by $150.00 three days later. The customer service representative (Alvin L.) was great to work with, and provided me with a gift card in the amount of the price drop. As always, super responsive and customer focused. Thank you Newegg.com, I'm a customer for life!"

"Had to call to correct address on a shipment that already shipped. Rep was able to track the order, fix shipping info with seller and ship me out a replacement item. A+ service."

"I was not entitled to a refund via neweggs policies and the customers service associate was still able to get me store credit for a very frustrating item that has cause nothing but frustration for the past month. "

"Newegg is my favorite place to purchase my electronic stuffs. The service I received today is just wonderful. The person helping me is friendly and helpful. What more can I say."

"Daryl was extremely helpfull trying to resolve issue with an order.
He took the time to fax my bank, and waited on line with me till we finally made some headway with my issue.
Would not let Daryl go for any reason, he was best customer service person i think i've ever encountered.
Thanks again for all your help"

"My Customer Service Rep for Newegg was Apple H. I needed to the return my broken motherboard and it was all taken care of, quick and easy! My restocking fee was waived too!"

"Today was my first time shopping at Newegg.com. I wanted to order a computer and was having some difficulty with my order. Kari G. was very helpful in processing my order. I feel that she went above and beyond and even provided e-mailed me with my information for future reference. I really appreciate her assistance. "

"I spoke with Eva at New Egg, who was delightful and helpful. The rating is only for the marketplace seller Unbeatable Sale, which I have to conclude is a scam company (should have read the piles of reviews essentially declaring this). Company had a picture and product description that did not match the product title -- so it's impossible to tell what is actually being sold. To prevent a return, I tried to cancel the order as it had not yet shipped. I called Unbeatable Sale, spoke to a human who then transferred me to a number for canceling the order. The transfer only went to a voicemail. I called New Egg, who couldn't reach them at all. Eva tried another strategy, and ultimately reached Unbeatable Sale, who confirmed the order had not yet gone through yet refused to cancel the order. They could not clarify what the product actually was. I continued to send messages to their e-chat customer service requesting order cancellation. Based on other reviews, it seems quite possible the item will never actually ship...but if it does, I'm going to work with my credit card payment to refuse the charge, and will send back whatever is sent unopened. I've had good luck with NewEgg in the past, and I understand that linking out to other markets increases the diversity of product, but they have to maintain some level of control (beyond the rather hollow "purchases from these sellers are covered...") over these marketplaces if they are to maintain credibility. Otherwise, NewEgg falls to the level of their worst marketplace seller, which, in my opinion, is definitely Unbeatable Sale. I implore you to check the reseller when buying, and if this company is involved, please go running at your top speed in the other direction, hands over your ears, wearing a helmet, whatever it takes to keep you safe from this dishonest company.
"