"Just got off the phone with Sammy Y Shin and she was very patient and addressed my concerns exactly. All the other reps I have talked to were also very friendly and helpful. A+ work Sammy and Newegg, thank you!"

"I was in the process of my first pc build and it turned out the processor and the motherboard were not compatable even though all the information said they should be. I had hundreds of dollars wrapped up in this build and had no pc till it was done. I went to return the cpu for another that would work and everything said it was non-refundable even though I was in the 30 day return policy. I set up for NewEgg to call me. After talking to the rep and explaining my situation he went and figured out what to do with me. NewEgg accepted my return and gave me a full inhouse refund which worked perfectly to solve my situation. I cant thank them enough."

"Purchased a Coolermaster 212 EVO 12/31/17 and still have not received the rebate despite contacting the rebate center and the company various times. Called my bank regarding a possible chargeback but declined to go further since Newegg/Merchant has nothing to do with the missing rebate. I called Newegg for suggestions and was pleasantly surprised by customer service rep Earl who issued me a credit resolving the 6 month long Coolermaster rebate problem. Newegg/Earl went above and beyond and because of that I will continue to shop at Newegg! "

"I received the wrong product a month ago and am still waiting for Newegg to provide a refund. I have probably spent a couple hours on the phone now with their customer service department and they continue to stall. I will never purchase an item with Newegg again."

"Got notified through an email from Newegg that their rebate processor went out of business and that Newegg would mail my rebate check directly to me. I called and was concerned because only one of two of my rebate requests outstanding was mentioned in the email. The CSR said he could reverse my credit card charge on the second unmentioned rebate in question. Before this credit was processed both rebate checks arrived in the mail and I cashed them. I thought they got me my second rebate check instead of a credit card reversal. The credit card reversal subsequently showed up and I called saying I didn't need the credit because both checks came in the mail. The CSR said just keep the extra credit card reversal as a loyalty bonus. Thanks Newegg...it doesn't get any better than this !!"

"Excellent Customer Service.. From SARA PERALTA.. L.A. CA."

"Hailey.T.Rochin helped me with my today issue quickly. I really appreciate her help "

"I bought a monitor through Newegg's site directly over the weekend, and on Monday morning I noticed that they had posted the same part through their eBay account for $15 less. I contacted customer service and was told that they would price match it even though their policy does not normally include their auction site accounts. "

"I purchased a Playstation digital code on the weekend. I had to wait until Monday to call them to find out why the digital code was not yet delivered to my email. Come to learn that they are not open on weekends therefore cannot process orders on the weekend. Even when I called I was told it will take up until 2 days to process my order. The purpose of purchasing a digital code is to receive it quickly and save the hassle of driving to the store for a playstation card. The lost a customer on a regular order because my son has playstation plus monthly subscription. "

"Becky was amazing & listened to me explain why i did not need my part anymore. Very impressed!"

"I had a problem with FedEx delivery and our merchandise was damaged. Called Newegg and Eli the representative did an absolute fantastic job of getting everything solved and getting another item shipped out to us as quickly as possible. I really appreciated him getting every detail and making sure we were happy in an unhappy situation"

"I ordered something for work and it got lost in shipping, Hailey T. Rochin was incredible, got me a new one shipped to me and did everything in her power to help me make my deadline. I have been a customer of Newegg for the last 10 years and it was their customer service that sold me the first time and keeps me coming back. Thank you Hailey, you did awesome. "

"I was looking to purchase and download a keycode for a piece of security software. I had accidentally purchased a key card version. there was a $15 coupon code for the key cards version but for some reason the downloadable could not use that code.
I called customer support and was connected with Darrel H. He was extremely helpful and understood the mistake I made in purchasing the wrong item. Darrel helped me through the entire process. He was even able to get me that same discount on the Digital Download version!
I have shopped with Newegg for well over 10 years and with that type of Customer (respect) Service I will continue to do so! Thank you Darrel H.!

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"I'm very happy to be a customer of Newegg for over 12 1/2 year. over the years with great deals. This is my first rating for newegg. Customer service has been great in helping with issues with defect items to be return and replace with another item. So i thank you for helping me. "

"Newegg is amazing! I was looking at getting a new tablet for digital art, and wanted to upgrade to one with a screen display on the tablet itself. Typically, they run for around $1000, so imagine my joy when I not only found an alternate brand for half the price, but Newegg was even running a flash sale, bringing it down to around $400! Not only that, but while calling to confirm some billing information, the representative I spoke to (Jules Senko) was not only extremely polite, but even knowledgeable enough to have a discussion with me on different brands and models of tablet! As someone who typically dislikes talking on the phone and dealing with customer service, this was a wonderful experience. Would definitely recommend, both for products and service!"