"Great experience. helped me get to the bottom of my situation"

"Jules was wonderful in helping to make sure my order got corrected and even made a follow up call to me the next day to let me know that everything was ok. He was very friendly and is great at his job. Thank you !!!!!"

"I bought a refurbished computer that worked for about 2 hours....
New Egg provided a shipping label and in 2 weeks I got a new machine, the new machine works like a champ but the box and packing was damaged in shipment and it didnt come with a mouse.
After contacting new egg again about the mouse they gave me a choice of any mouse I wanted and now I am the happy owner of the ugliest mouse available.

Customer service is excellent and very responsive but their shipping and quality control could use some work."

"I recieved a damaged item and was told the replacement item would be overnighted to me as soon as the ups scanned the return merchandise shipment. I dropped that off over 24 hours ago but they still have not shipped my replacement. I've made 2 phone calls already regarding this issue and the customer service reps have not been helpful. Newegg should really make this right."

"Awesome customer service!!!"

"After having difficulty successfully processing the first order (because of bank antifraud hold), Erika P assisted me most efficiently. She cancelled previous order, then patiently waited for me to complete the order again. She then stayed on the line with me to confirm that my order had successfully been accepted into the system. Thank you Erika!"

"Actually, I called up Customer Service Becky and she was very nice. Have issues getting RMA # from Marketplace reseller. She even call the Reseller about the RMA status. Went out of the way to help That I really appreciate. But the Marketplace Reseller is another story. Not responsive and not helpful. I will give him bad reviews after this is all done."

"Newegg is a brand you can trust. They provide incredibly competitive pricing, white-glove customer service, and a consistent focus on customer satisfaction. Anytime I need electronics Newegg is my first stop. "

"Excellent costume service,fully understated and solve problems immediately."

"They refused to credit me back the 10% restocking fee they charged me on an item they sent me that was suppose to be brand new. Turns out they sent me an item that was previously opened. I will never buy from them again nor would I ever recommend anyone to them. "

"I purchased an electronic item thru Newegg. Mercy in customer service answered the phone and did not quit until it was resolved to my satisfaction. She was such a help in a difficult situation! I hope she will be rewarded for her excellent service to me and Newegg.com's customers. "

"This was the first time I have tried to make a purchase with Newegg, and I must say that while clearing up some complications during the order process, I was genuinely impressed with support agent Erika Perez's competency in helping me with said issues. Erika was extremely patient and thorough in explaining things, with exceptionally good listening and communication skills, and a winning attitude all delivered with a caring and sincere manner. It's obvious that Erika is proud of her work and is working her hardest to ensure that the customer is satisfied with Newegg's products and services. Indeed, Erika represented Newegg well enough that my interactions with her alone are enough to ensure that I will be back for future business. A company is only as good as its employees, and you would do well to hire/train/retain more worthy agents, using Erika Perez as their role model! Thank you for your exceptional service Erika!"

"I had sent an RMA for refund back in April and notice just the other day I never received my months later. Called customer service and talked with Drew. He handled everthing for me and the next day received an email saying my refund was approved and would receive full credit within 48 hours.

Outstanding customer service. This is why I've been with Newegg since 2003.

Thank you Drew!"

"Cannot review an item I have not received, have no information on tracking info, third party seller is missing in action, and my credit card has been charged. Very upsetting."

"I called to return 3 items. The representative was more than helpful. So far, great customer service."