"Customer service is outstanding!"

"I had to say that Ariel was amazing. She helped me with my issue and gave me options. I wanted to say what an excellent representative for Newegg and will absolutely bring us back again. I wanted to make sure that everyone knew how helpful she was in my situation. Thank you Ariell.

Also when I needed to make a second call I spoke with Kari A. Grimm and she was wonderful too.

Thank you Kari and Ariell for making my Newegg experience wonderful. "

"Overall my experience was fabulous.

About two weeks ago I placed a order for a Samsung 1 TB SSD thru Newegg and unfortunately FedEx lost it on the day of delivery. So I had to go thru the claims process with FedEx but once their investigation ended. Newegg picked up the ball and was able to replace it. It took a few extra days due to the Memorial Day weekend but I ended up getting it today. While I cannot thank all the individual people that I spoke with on the phone at the various times about the dilemma. I can at least thank Isiah R. Lomas for helping me finalize the 3 year warranty refund/re-purchase on the new one that they sent me.

Its a class act in my book! Nothing but the best!
Cheers folks!
-Chris"

"Spoke with Marcel M. over the phone and explained a situation I had that wasn't really their problem. After listening to my problem with an order, he gave me some options which I had already tried. I then proposed another option which he entertained. On top of this, he went out of his way to ensure that I got a really great customer service experience. Grateful for people like Marcel, and companies like NewEgg that allow their employees to take extra good care of their customers. "

"Erika was incredibly professional, knowledgeable and helpful with me while fixing a problem. 5 Gold Stars!
Newegg has never let me down in the fifteen years that I has used them, placing many orders regularly.
This is why I always go Newegg. "

"Spoke with Memo. He was helpful, nice and he did a terrific job. THANKS FOR THE HELP MEMO!!!"

"Got a broken pool product, returned it with no problem and received a new one with lightning speed. I was very impressed. I wouldn't be afraid to buy anything from them again...
"

"Resolving a BAD experience with Direct-WorldWide on your site.. IMOP along with many others whom say the same in reviews...
They SHOULD be taken OFF your Website.
Thank YOU for "resolving" a small business in "crisis Mode", when it mattered MOST.
THIS is WHY you, Newegg are the #1 retailer in Electronics & computers parts..
Customer Service is #1, I experienced first hand..
NEVER had a problem until this ONE order, ya'll resolved this ABOVE & Beyond my expectations! "

"The customer service rep was great! Very helpful and understanding! Super, super friendly and knowledgeable! "

"Darrel Hernandez helped me on the phone with a question about my order. I am very satisfied with the level of professionalism and help I received."

"Received a J3 Galaxy (tracFone) that was faulty. It screen kept blanking after 9 seconds and none of the settings I or Samsung tried seemed to matter. I called Newegg and they allowed me to keep the faulty phone till I recieved the new one, which was better then being without although I had to constantly hit the power button to use it. They sent me a replacement out immediately with expedited shipping and prepaid UPS label for the old. I was able to use the old phone till I got the new. Very good way to get a replacement. Thank you Newegg!!"

"They owned their mistakes when an item was missing in my order. They are shipping the replacement fast. Thanks NewEgg"

"Spent half a grand in merch. Still have not received it. Marcus was helpful, great customer service. But newegg its been years since I last ordered. I ordered a laptop previously, and found someone from Newegg had stolen my debit card information and I had to file a police report. I hope this doesn't prove a mistake this time around. "

"Have what I need for my customers 90% of the time and when I need customer service they always, and I mean, ALWAYS come through for me. Elena S. you're the best! :)"

"I've been a Newegg customer for over a decade now and spent many thousands of dollars on tech. They used to have a higher level of QA and customer support than they do now. Their marketplace has also been cluttered with junk that didn't used to be as prevalent. It's a shame because a few years ago, if I wanted almost anything tech related, I'd come here. But now, with numerous other options, they're no longer my first choice.

I have recently had bad experiences buying large TVs. It was a set sold and shipped by Newegg and when I got it, the screen was shattered. This happened a total of three times (yes, three broken TVs shipped to me one after another over four weeks) before I finally said to hell with it and returned for a refund instead of a replacement and went to a local store for a TV.

Most recently, I bought a Note 8 to replace my S7 and the item that was shipped to me was sold and shipped by Newegg as well. It arrived in great condition - but had a dirty ESN. It was locked to AT&T and didn't even match the product description from my original order. I was sorely disappointed that they could let something that big slip through. It's now been over a month since I returned the phone and I still haven't gotten my refund of $494. That's severely disappointing.

I wish I had better things to say about the current state of Newegg, but I simply don't. The silver lining here is a wonderful CSR named Carina that's been -actually- helping me get my refund, unlike the first THREE representatives I spoke to through the chat services. If you have issues, always call them, because their online "help" is not proactive."