"I just had to get an RMA on something I purchased. Easiest process, most helpful customer service rep I have ever had. Doing a fair amount of warranty claims for customers I have to say, hands down best customer service."

"Hailey Rochin was exemplery in full filling my request. "

"Ordered a Computer Power Supply, and when it arrived, I installed it same day. Went through the boot up, and the power supply began getting hot, and a branch of the wiring harness began smoking and melting the insulation. Turned off the computer immediately. Called Customer Service, and got prompt and beyond satisfactory help. Newegg is the way to shop for Computer Parts!"

"For the sake of brevity, let me just say that the Newegg associate that helped my via text, offered me solutions to my defective product problems that I was not aware of and saved me a lot of time and inconvenience. Truly went the extra mile, when they didn't have to. They have earned my loyalty as a customer. "

"I am so very pleased with my service today. I was able to return an item through my customer service agent today and she was able to negotiate with the seller on my behalf so that I did not have to worry about anything. In a few minutes, I was able to get assurance that my return was going to be hassle-free and that I did not have to pay any extra or penalties for my desire to return my item. Thank you very much!!! I will definitely be doing business with Newegg again in the near future!"

"The representative was very knowledgeable and helpful. I had several questions about changing an item on the order and the product return information for a refurbished item, e.g. UHD TV , which may have scratched screen issues etc. I was very pleased that the representative was so knowledgeable and could go over the written online policy to explain and clarify my concerns. Newegg to me is a fantastic company that I've been a customer for 20 years or more. Great service!"

"I had an RMA setup and then life smacked me like a ton of bricks. Long story short the RMA was close to expiring and another rep sent me a new shipping label. The shipping label was sent the day before the RMA expired which neither of us knew about until I got the expiration e-mail. I received the expired RMA e-mail and voided shipping label e-mail in the same day. The last representative I spoke with issued me a new RMA due to the confusion and problems with labels as well as a new pre-paid label.

Thank you so much for your help as it may not seem like much but a DOA PSU is a lot for me to handle at this time and the customer service has been amazing."

"i made a purchase at Newegg, via a 'marketplace' seller. Although the tracking info showed the item was delivered, i never received it. My call to Newegg Cust Serv took care of every detail, they emailed the marketplace seller filing my claim, requesting a replacement shipment, which i now am looking forward to receive. the entire process was a piece of cake. the c.s. agent was extremely kind and curteous, as well as knowledgeable and efficient in all the digital paperwork needed."

"after two failed attempts of delivery, Hailey.T.Rochin expertly navigated the ridiculous systems that stood between a customer and the product they(me) ordered.. she exceeded all of my expectations and resolved my issue, thank you very much hailey.

-joe "

"They have exchanged stuff that they normally would not, such a Windows Server 2016 when what I really need was Server 2016 Essentials."

"I had an issue with a refurbished laptop I purchased. She was very respectful, clear and did all she could to help me resolve the issue. A very professional representative."

"Great customer service - handled order fast"

"I've ordered a few things from Newegg.ca over the past few years.
I've always had a great shopping experience."

"There is no way that these representatives on the phone can help place an order through their own system. If you are having a problem, they will just try again to place it through the website without using any internal programs. This is unacceptable, especially if you are going to have a site with problems of which you aren't even yet aware."

"Jules did a great job finding a PSU to fit the INWIN BL631 SFF case. Searching on the I-net, I found that the stock PSU is prone to failure - as did mine. The Silverstone 17-256-183 PSU he suggested seems to have all the right specs (black color is different but irrelevant). I look forward to its arrival next week!"