"Every step of the way along my PC build, Newegg has provide excellent customer service.
There were issues with some products being defective and Newegg and Newegg Marketplace stepped up to the plate and resolved every one expeditiously. I now have an amazing PC that's running great!
I would Highly recommend Newegg to anyone considering building a PC!"

"I have been a long time Newegg customer, and I appreciate their customer service as well as their business model. Always in a good mood and eager to solve my problems or answer my questions. "

"I received a hard drive that was dead on arrival. I called Newegg, and they easily agreed to shipping me a new one and let me return the old one within 30’days. Cost nothing. "

"I saw an excellent price for an external hard drive in an email but when I searched on their site it wouldn't come up. Customer service called me back and assisted me in acquiring it for the advertised price. I've dealt with their customer service before and they've always been friendly and helpful."

"I ordered from Newegg from a trusted friend who had received multiple shipments from them before. I ordered a refurbished laptop through the third party provider Micomp. I made the order on Wednesday, May 30, 2018 in the middle of the afternoon. The order was sent to Micomp by Thursday who then made a FedEx shipping label with the apparent delivery by Saturday, June 2, 2018. However, from Thursday through Saturday the shipping status for the FedEx tracking never changed as it was waiting to be picked up. I called Newegg on Friday to find out why it was not picked up. The customer service rep, though friendly, had no answers other than to repeat what I had read for myself on the FedEx website about the status.

I called Newegg again on Monday after another day of my order sitting at Micomp. The customer service rep told me that Newegg deals with 1000s of third party refurbished suppliers and cannot keep track of them all. This is a huge problem. So, the service rep emailed the supplier and gave me their phone number. I called the supplier directly from info given to me by the Newegg service rep. Upon calling the number, the phone disconnects. I went to the third party refurbished suppliers website and read the reviews (which are mixed) and ways to contact them. Their hours of operation are limited.

I attempted to contact them again on June 2, 2018 during the stated business hours, but got the same automatic disconnect as before.

Moreover, from the reviews of Micomp that is sold through Newegg, the number one problem is timely shipping and customer service. Moreover, Micomp has answers to reviews where they disagree with low ratings and give excuses and say they were never contacted directly. So, if you order through Newegg, in order to make sure that YOUR order is going to be received, you must find out the third party supplier and keep in contact with them directly, because both Newegg and the supplier have that view. So, why use Newegg at all? And why have this service? If I wanted to have to follow up constantly on an order, I would have skipped the Newegg portal and done a local purchase.

So, I find the whole arrangement between Newegg and its suppliers, and their conditions for customer service confusing, inefficient, and unnecessarily protective for their own sakes (no one takes responsibility).

I would NOT recommend Newegg as a web portal for purchases until Newegg takes responsibility for its actions with suppliers."

"horrible NEWEGG, put item to sale, find out price too low, Newegg cancel for no reason"

"NewEgg is a business that has a dedicated focus on customer satisfaction and assistance. Today I contacted NewEgg.ca and was helped by a fantastic service agent named Eddisen L. Knowledgeable, friendly and professional, Eddisen L. took time to answer all my questions and made sure that I was fully satisfied. I was able to make my purchase with confidence after speaking to Eddisen L. Thank you!"

"Darrel is very professional and patience. Also he is very helpful. 5stars!"

"I had to RMA a motherboard. The agent who I had contact with was knowledgable and helpful and we solved my problem within 10 minutes. Newegg never disappoints."

"Marcel M. is professional, patient, thorough, knowledgeable, pleasant; I'm satisfied with the results."

"Neweggs customer service is incredible! I had one particularly wonderful experience with returning a malfunctioning graphics card. One representative in particular, Drew M. Garcia, went above and beyond to make sure that I was able to get a brand new card as quickly as possible. They even expedited shipping! Drew's friendly attitude has renewed my outlook on humanity. It warms my once blackened shriveled heart to be reminded that there is still goodness in this world.

Drew, if you are reading this, you are a beautiful animal, a gentleman, and a scholar. "

"A number one treatment. I felt like a king getting 5 star treatment. Finished working with the Newegg customer service agent and just had to say thanks."

"I just purchased a refurbished computer from newegg. The display had a problem and they told me that I would just get a replacement, But their policy is that by the time they receive the return and process it, it takes at least 2 weeks to get the replacement.
I don't think I would ever buy from a Company again that has a policy like that."

"Eli was the person who helped me and he took it to the next level for me. I had missed out on the Memorial Day sales due to an RMA travel time and processing and he helped me out by giving me a $15.00 off gift card and upgrading my order to ship out quicker. When I call back, I will be asking for him. Thumbs up to him."

"I am typically an Amazon shopper, but found when trying to put together a config for my new Intel NUC that Amazons search results (even for a specific part number) were coming up with different parts that would not be compatible with the system. Due to this I came to NewEgg which i have used for years to explore technology, but never really to purchase. I was able to put together the ideal, and compatible, configuration in minutes. I also checked the prices against amazon and other resellers and the total order was within a five dollars on a $1000+ purchase. After the order had a small shipping issue and scheduled a call back - they called promptly and the associate was very knowledgeable and fixed the issue within minutes. Very much recommended!"