"I bought a Geforce GTX 1070 Ti graphics card from Newegg on an early Monday morning (for a very reasonable price, I might add) with an additional $8 for shipping and rush processing.

The card arrived at my door the VERY NEXT DAY!

Unfortunately, I had problems fitting the card in my case...

But, I was able to call their support line and talk to an (American!) customer support representative within 5 minutes. Not only was my customer support agent Alexander polite, he went above and beyond the call of duty to ensure that I had an amazing shopping experience! I will definitely be shopping at Newegg in the future!"

"Had an issue where a product I ordered was depicted I correctly on the Newegg site, when I contacted customer service they not only took the item back without any fees they also comped the next day shipping for me to receive my replacement as soon as possible. Very happy with the service and will continue to do business with them. "

"I recently ordered a PC build to use as a workstation and found after a few days one of my ram sticks began causing the computer to crash. Customer service went above and beyond to ensure my business wasn't inconvenienced with the return/exchange process. I would give 10 stars if I could. "

"Had an issue with brand new computer not showing any video output and was not comfortable working on it myself as I am not familiar with the technology and terminology with this stuff and the gentleman I spoke with was very understanding and helpful with my return and refund as well as ordering out my new order. Easy phone call! "

"took a lot of time to help me"

"The lady who helped me was very patient & kind . I can not say enough things about her assistance . I am 69 years old & a tech dinosaur . The lady is a blessing in my dealings with your company . THANK YOU AGAIN !!!!!"

"Was very friendly and was able to solve my issue quickly, one of my monitors came in damaged and they were willing to take back both of them because I wanted a dual monitor setup!! Didn't even charge me for the return shipping. :)"

"Bree has helped me out with my RMA's and defective products and has made a bad situations not so bad. Bree is the sole reason why I continue business with Newegg. Every time I have an issue and want to check up with something, Bree will take care of me. "

"We purchased a replacement Dell Maintenance Kit which is a two item product. The belt unit was fine, however the fuser was damaged out of the box. Called Newegg to request a replacement and was told they are not responsible to take up my issue with Dell. Got a call back from someone named Nate, he asked me to call back to provide more detail. I called back twice and it is now well past a week nothing from Nate or anyone else from Newegg interested to provide solution oriented follow up. I paid Newegg, they sent product to me, not Dell. Newegg should take responsibility, they took my money."

"Contacted their customer service about a promotion they were running since I only purchased the item not a week prior. I didn't get the free item with the purchase but after contacting customer service, Joe V. helped me out immensely, this dude is freaking awesome, chill and really conscientious about helping you out. Thanks a lot man!"

"Jules is a highly skilled technician and communicator. His extensive product knowledge was very helpful to me in understanding the performance requirements for a computer that would be suitable for my every day use. Jules is a good listener. He addressed all my questions with a concise and accurate response. Thank you Jules."

"Bought some pc parts and I ended up buying a mini itx case for a mid tower build so I needed to return the case. Well I tried to contact them during shipping but their txt service was down but the day I got the product they texted me. At this point I had already decided to keep the product because the return shipping was basically the price of the case but the customer service representative that texted me got me free return shipping and waived restock fee because I hadn’t opened the box. I’ve had an excellent service with Newegg the only downside is the don’t deliver products on the weekend"

"Had an issue with a charge, Spoke to Memo N. and issue was resolved. "

"I've been a long time customer with newegg and will continue to be a returning customer because of the great service these guys provide. I had a riser that I recently purchase take out my PCIe slot on my motherboard. Everyone who has dealt with an RMA through the manufacturer knows... manufacturers are a PITA. Jamie helped make this RMA experience stressless and I can only commend on how she handle the situation. Jamie, you are awesome! Thanks again for making newegg so great!"

"I just placed an order during a flash sale and in my haste I had forgotten that I still had my old address in the Newegg system for the order and it would be shipped to the wrong location. The young man that took care the issue for me on the phone was quick, efficient and courteous. Thanks Newegg! Just keep hiring the same caliber people as the young man that took care of me on the phone and you will continue to get my business. Newegg is the number one online seller in the US in my book!"