"I'm extremely pleased with their service."

"Newegg is responsive and thorough as always in the 10 plus years I have ordered items from them. Had a concern about an order and it was taken care of well."

"I accidentally ordered the wrong model of a network switch and realized my mistake as soon as I saw the box. The return system on the website wanted to charge me a shipping fee so I contacted customer service to see what could be done about that. Kolton was understanding about my mistake and removed the return shipping. Based on the customer service, return policy, and product pricing I'm definitely going to be buying from newegg more often."

"I had been having a terrible time trying to find a cell phone that had everything I wanted and at the price I needed. After returning a few phones and not understanding what it as I was buying. Then came Drew on the phone, he not only put up with my not understanding. He went over heads and made what I needed happen for me. Or so he said, once again another newegg employee not telling the truth. Well thank you Drew! I honestly don't know what to do now. I just want my $229.99 sent to my paypal acct. That is the amount you owe me not the $13 you keep trying to send me. I am so frustrated, please don't let them do anything to your account. "

"I had an order in progress that I didn't want to cancel just to add a promo code to save a few bucks. Customer service was fast and flexible and without any hesitation, even though that technically I wasn't qualified for the promo code, they smoothed it over by offering me a credit back to my account in the same amount just to smooth things over.

Really awesome company, and plan on doing lots of biz with them in the future."

"The gentleman who assisted me was absolutely fantastic! He was very knowledgeable, helpful and understanding. Definitely made what wad a horrible day much better for me!
"

"I have ordered several things from NewEgg with very few problems. Their service is spot on and they are better than similar order places."

"I’ve been a customer of New Egg almost since it started business and have ordered many, many products from them both for companies I worked for, as well as for friends, family, and myself. New Egg always has a wide selection of different products, very competitive prices, very rapid and often free or low priced shipping. Best of all, New Egg has superb customer support. The New Egg customer support reps are always friendly and helpful, willing to take as much time to help you as you need. You never feel that your call is being rushed because they have to meet an hourly or daily call quota. And the New Egg customer support has always resolved the rare problems that I’ve had quickly, efficiently, and to my satisfaction. I recommend New Egg to everyone and prefer them to Amazon."

"Bee in customer service was pleasant and handled the situation extremely well. She represents Newegg excellently providing the highest quality of service!"

"I was in the process of RMAing a Patriot Memory 256GB LX Series microSDXC because it was showing signs of a fake SD card. Tiffany did everything in her power to help sort the issue and wanted to make sure to keep her customer relieved for a solution. Even though she set me up with an RMA immediately it turned out the micro SD card only works on highly powered USB ports like 3.0. It will not function correctly on low powered 2.0 ports something that I should have looked into before calling Newegg, which is my fault on that regard. It's a great micro SD card works well for my Nintendo Switch and only spending $80 on a 256GB card really feels good since they usually go for $150-200. Thank you Tiffany you are a wonderful person keep up the great work :) John"

"Their customer service is SECOND TO NONE. I have no complaints. I've called on numerous occasions and they have been able to resolve my problem. They are very understanding and strive to continue improving their customer service department. "

"I have been a loyal customer to New Egg for 8 years. The pricing, delivery time and especially customer service has always brought me back. I received a product that was damaged and the RMA process was out dated slightly on the website. I contacted New Egg customer service and the representative was Renee R. Rodriguez. She gave concise information on the RMA process and reassurance that this issue can be resolved over the phone. New Egg is very lucky to have a competent and caring member on the team that continuously strives and exceeds industry standards in customer satisfaction. I truly appreciate the enthusiasm given by Renee and her team for finding solutions for a better tomorrow. Thank you New Egg for being in my corner."

"Received a computer that was inferior (Newegg tried to pull one over on me). Took some time to get a return approved (about 3 phone calls and one chat). Has been 4 weeks since I sent it back and I still have not received a refund. Had to contact customer service 4 more times to get an update and now they say it will take another few business days (despite being 5 days longer than their longest potential for returns, especially considering this was entirely their fault). Also my former reviews were deleted. Newegg censors their reviews. "

"I was about to buy a phone using a gift card and it expired. Called customer care and they took my order and applied a discount similar to the gift card and it was very Helpful! Happy I purchased my new G6 phone via NewEgg."

"I called Newegg first to see my options but went with Samsung sending someone out to repair it. The people that came out were wonderful and got me up and running the next day. Everyone at Newegg was professional and very informative. I could not be more pleased with them. "