"I had a problem with not receiving a gift card by email. The customer service representative was really helpful and solved the problem right away. Extremely polite and courteous on the phone and actually cares about solving problems and not just transferring you to the next person. What a rare experience these days and such a relief for me. Thanks."

"Even though I received an item I was viewing that I didn't order the refund process was extremely easy every representative that I spoke with you assist me was courteous friendly and most importantly very helpful and assisting me through a refund process. However the item I did order a three tier plant stand is beautiful and I highly recommend for anyone ordering this is a tier you want for your plants that you can keep either indoor or Outdoors."

"Alexander was incredibly helpful. I needed to return some parts from a recent order and after getting kicked around on a bureaucratic good chase, I arrived at Alexander who took care of my problem quickly, efficiently, and professionally. 10/10 would call again."

"I’ve been a NewEgg customer for over 20 years and they’ve never let me down. Their prices are highly competitive and they have fantastic customer service. I highly recommend you become a regular customer!"

"AJ was very helpful and professional with answering my questions in the best and fastest way possible and helping me with my replacement questions."

"Horrible shopping experience. Received a defective item, was given bad return information from customer service. My return was rejected and sent back to me. Was then instructed to return item to the actual seller. Weeks after being returned I am still waiting for a refund. "

"Newegg is the best is best"

"Very friendly customer support agent and great experience overall"

"I bought a refurbished motherboard with a 90 day parts and labor warranty. It broke about 45 days in, and after many long phone calls and emails, the manufacturer informed me they would not service refurbs, and directed me to Newegg.
Newegg insisted the warranty existed, but since the manufacturer was refusing service, they would replace it anyway, even though it was 30 days out of their return window.

What other company would do that? Newegg is the best."

"New Egg offered a much lower price for a video card that I had purchased earlier the same day. I called customer service and they look at the data and said they would honor the lower price and it would be refunded to my credit card within 3 to 5 business days."

"Made an order that came with an add on item. I made a few changes but they did not take so i called customer service and they made the changes for me. Yay!"

"I had just build 2k worth of components on their site on the 19th. Today I log into my email and check out their new sale and it's showing two items I bought dropped 20 dollars each in price since last week. I opened a chat and Jane C. answered my call. She was great to work with. She was quick at researching my order and checking their site and she worked it out to price match both items so i'll be receiving two $20 gift cards in my e-mail fairly soon. This is why I keep coming back to NewEgg each computer build. They have been around for so long and are my go-to. Even when their competitor, we'll call them Kittydirect, was strong in business, they would usually beat them in price each time. I hope NewEgg will keep this great streak going. I know they can't do everything for each customer as they are still a business but anything i've asked them for, within reason, has been answered quickly and positively in my favor.

Thanks NewEgg! (And Jane C.!!!)"

"Had a problem with their premier feature and getting the 2 day free shipping and it turned out to be one of my items was not eligible for Rush shipping but Keith (customer service rep) waived $25 of my $26.02 shipping charge. Great experience."

"Newegg was having server and website issues, some of which would have liked to send my order to Chile or not process the order at all. Wonder Woman Audrey Yannone stayed with me through the whole convoluted process and between the two of us managed to get the thing done. Superb customer service, knowledgeable and best of all she put up with my twisted sense of humor about the whole thing. Yay for you, Audrey!"

"I believe I was on the phone with Dee.D.Benavidez about one of my missing items and she was quick and efficient in solving my problem. "