"Fantastic and friendly. Answered and solved all my questions and problems."

"I called just to check if an RMA was still valid, walked away with a fee waved and assurance that the process would continue as expected. Newegg always goes the extra mile!"

"AS ALLWAYS GREAT SERVICE"

"I needed to return a phone and had some difficulty with logistics thru the market place seller. I spoke with 3 different Newegg represetatives and all provided great service. I am making another purchase from Newegg, based entirely on the level of service I received."

"I ordered a Hard drive that never made it to my door. Contacted Newegg they immediately started the process of clearing up the problem.
When the solution came in, I was confused as to why they refunded instead of sending out a new drive. Ends up it had gone down in price and I was able to just reorder it and save some money. The whole process was painless, professionally and efficiently conducted. I applaud Apple H and all those who helped me along the way. Thank you very much."

"I have done a lot of business with Newegg in the past and based on the help I received from Jovanni.C, I will continue to do business with Newegg in the future. Jovanni provided excellent customer service on my RMA on 5-24-2018. Keep up the good work."

"Irma A. went 'above and beyond' to assist me with my hard drive purchase today. Newegg has become my 'go to' source for computer components. I am confident that I will be completely satisfied with today's purchase."

"Having problems with my order delivery, and having previously spoken with 3 separate Newegg employees, I had the good fortune of being routed to James. Through all my frustration and aggravation, James held through calmly and patiently, assuring me he would do everything in his power to resolve the problem and develop a work-around. (For those who don't know, any PayPal order over $750. automatically requires a signature confirmation on delivery.). This caused me tremendous problems. Anyway, James worked it out. After several calls and return calls, conversations with FedEx and his supervisor, and working later than he was suppose to, he came back with a very much appreciated solution. In my opinion, James should be given the position of trainer for all Newegg telephone support. He surpassed all my expectations and is a model of everything a tech-support employee should be. Thank you, James. I wish I could send a gift card or something in appreciation of your service."

"And they will not give me a refund. They tell me I may be approved for a store credit in about 14 days. Why do I want a store credit from NewEgg if they can't make this order right? In the meantime, I still need a computer. I have had the 2 boxes of broken equipment they delivered 3 days ago, and it is broken, and Newegg can't ship me a replacement? This is silly. I called my credit card company, ironically it is an Amazon credit card and did a charge back. I'm not angry, just very disappointed. I wanted our relationship to develop, but New Egg doesn't want to put in the effort by doing their part, which only requires them sending me, the customer computers that are not broken. NewEgg, when accidents happen, make it right. Life is a series of accidents, they happen constantly, just send the equipment I paid for in good working order and accept the broken computer and monitor you accidently delivered to me without keeping me on the phone for 45 minutes. Sadly, Newegg has chased me back into the arms of Amazon. I am willing to give NewEgg a second chance, but I think they are too big and simply don't want to bother with a small business who only spends a few thousand dollars a quarter on computer equipment."

"Ordered a referb desktop. Dead right out of the box. Told to send it back, then told they need 7 to 10 days to inspect it before deciding what to do. I would have thought it would have been inspected before they sold it. Then on top of it all they have a no refund policy (also not disclosed during purchase process) Never bought from New Egg before and never will again. I am now filling a dispute with my credit card company..."

"I ADVISE NOT BUYING, SHIPS IN AN EASY TO OPEN BOX THAT HAS NO TAMPER PROOFING DONE TO THE BOX.

My box came open and my box was opened and sealed re-taped. Almost $500 and I couldn't get a taped up protected box. Newegg ran me around for over to weeks for my refund.
Then, they had the nerve to issue me an RMA with a freaking $72 restocking fee so they can sell it again.

All in all good item terrible service. It's insulting.

"

"Newegg customer support had been falling for many years, till recently it took them 7 months for a RMA.

Today's experience illustrated they are trying to make changes and are moving in the right direction."

"I am new to building PC's and accidentally purchased a motherboard that was incompatible with the processor I purchased. The representative I spoke to, Drew Garcia, was extremely helpful. He let me return the motherboard for no return fee or shipping fee. He understood my mistake and was very helpful! Great representative!"

"I ordered my item on April 15th, 2018. My item was delivered after waiting for two weeks. I received the wrong item. Called Newegg that day and explained the issue. Was transferred to the marketplace for resolution. Was told to email pictures of the wrongfully sent item and to wait for a response. I sent the pictures and waited and waited and waited. I sent another email asking about the status of the item and no response from the marketplace. Called again and was told by customer service that they didn't know what the issue was. Basically had to explain what happened again today and was told that the marketplace will try to send out my item after the marketplace is contacted again but they can't guarantee when my item will come. Basically, my item is not being expedited. I am beyond ****. I want my item and this will the first and last time that I ever use this service.

You were so quick about taking out my money. But I am still waiting on my correct item. Oh, and the icing on the cake is that they want their incorrect mailed item back and if I don't mail it back than I am going to be charged for their shipping mistake. "

"Just got out of a chat with Aubrey Y (seller 2121 ??). Courteous, knowledgeable, efficient, and totally dedicated to helping me. Perfect!"