"The customer service rep that I spoke to was very professional and knowledgeable. He was also able to resolve my problem of a broken PC very quickly and I could not be more satisfied. "

"Newegg is my favorite reseller. Their customer service is the greatest. I have had many problems and they have always been quick to find a solution. I have bought from them for years. I love their selection. I love their prices. I love that they accept bitcoin. Shipping is fast."

"I was browsing the site and came across a product. Without paying attention on my pary I bought the wrong product, so I called customer services, explained my mishap and was able to fix it in the time they said it would take. I bought things from NewEgg before and have loved their outcome. I definitely recommend NewEgg.com to all my friends for computer parts and products. My only wish is more FedEx locations including FedEx Drop Off locations that include a local Walgreens.

So far my only negative experience was something of my own doing, so nothing to complain about, just pay better attention to the description of a product before purchasing.

Thank you NewEgg Customer Services. "

"Long story short, Drew went above and beyond his CSR duties when we were connected via live chat. He initially thanked me for my military service in his greeting, which I have never experienced in my service of 10+ years. It also let me know that he read my issue prior to contacting me which means that his goal was to leave me with a satisfied solution to my issue. Drew was very informative, patient and understanding. I left the chat with my problem solved and more information about Newegg’s purchase protection. The precision and thoroughness of Newegg and customer service representatives like Drew will ensure myself and hundreds of thousands like me will continue to be customers for life. Thank you, Newegg, for sending Drew to solve my issue! "

"I've been buying from newegg for a little over 10 years, and not once have I been disappointed by the products or service I have received. NOT ONCE!
Most recently, I purchased an Xbox One S bundle that came with a DLC code for a game. When I went to type in the code, the Microsoft system refused it. After MULTIPLE phone calls to Microsoft support and getting the run around, they finally told me that there was nothing they could do, because some account registered overseas (I live in America) redeemed this code- on a date PRIOR to my purchase!! I couldn't, for the life of me, figure out why the wouldn't resolve this issue... It makes NO sense AT ALL.. But that's MS for you, I guess. Classic them.
Anyway, I reached out to Newegg support to tell them about this experience, and they made it right IN ONE CALL! It's not even an issue that's on them, but they hooked me up with a gift card for all the trouble and bullcrap that Microsoft pulled. Can't believe it!

THANK YOU AGAIN NEWEGG!!! :D "

"caller was very friendly and helpful"

"I used Paypal and it automatically put in an address that wasn't my updated one (to which I did not correct and foolishly sent the package to). Glen, my customer support rep, was able to get the changed and corrected quickly and easily saving me from a huge hassle."

"I am ordering a good number of items from multiple transactions but the way newegg operates, each item is a separate sales order. That means that each item is billed separately. VISA has a max transaction limit of around 20 in a few hours. Because each item is a separate VISA transaction, I've hit that limit several times and must wait to keep ordering. It will take me 3 days to order a total of 5 laptops. Something that could be done in an afternoon. I would recommend any store over newegg. So sketchy most banks don't trust it."

"Jules C. Senko was very helpful and accommodating in my return of a recently purchased laptop. He was very patient, extremely understanding, and incredibly courteous.

I had already been on hold earlier with technical support and was not looking forward to spending more time on hold calling Newegg for the Return Label. To my surprise the wait on Newegg's customer service number line was short.

From the instant I spoke with Jules he was very courteous and so helpful; calming my anxieties and fears of having to prove my claim. I honestly hope more people in general are as respectful and pleasant as Mister J.C.Senko.

Thanks for helping my enjoy my day!"

"Had alot of issues with Newegg customer support being lazy and not going the extra mile. Glenn was beayond helpful in makin sure my issue was resolved."

"I love Newegg.com I buy all kinds of things on their website. But I encountered a problem with this reseller. I would not buy from them. My purchase was an obsolete piece of electronics and then took forever for them to return it. I'm still waiting on the RMA and Newegg Marketplace has not got involved. I prefer to buy things that I know are products that are not refurbished or have been sitting on shelves for years. "

"The product support specialist that I spoke to was extremely knowledgeable along with his professional attitude it was a pleasure to actually call in for support."

"Ordered to computers and did not receive delivery. No idea where the order stands, had to cancel after waiting for 2 weeks. "

" Customer representative was very patient very helpful for a $12 product which I got on sale I was very impressed! I definitely recommend this website I have been buying from them for quite a few years but this experience with the customer representative was excellent that I definitely will recommend it to everyone I know "

"I have been a user of Newegg since early 2004 or so. I have also used many other online retailers such as Amazon, Jet, BHphoto, tigerdirect, or reseller services such as ebay since the same amount of time.


Newegg for over 15 years has always been the best out of all of these options when it comes to customer service, especially when it comes to talking to someone over the phone.


Thank you Alexander.C.Sanora from Newegg! It is because of members like you at Newegg I feel confident about my purchases through Newegg over all these years I have been using Newegg and even look forward to using Newegg in the future.


Alexander was incredibly polite and made it phone customer service a comfortable and pleasant interaction which is rare with phone customer services from other places. He was more than patient and knew exactly how to address my problem!"