"After a bit of a mix up on my end of the buying process just a couple of mins with Glenn was all it took to fix my mistakes. He was super kind as well as a courteous professional! Makes me realize why I shop at Newegg! Thanks guys!"

"Very Helpful and Informative. Extremely courteous. A fine gentleman."

"Dee helped me receive the price match guarantee, so I got a great deal with great service ... something I was not getting from a competitor."

"Very helpful and straight to the point. Everything sorted out quickly and efficiently."

"Good kind hearted man that knows how to take care of his business "

"I contacted customer support on their contact to call me back, said wait time 9 minutes, it was less and talked to Sammy.Y.Shin and she resolved the problem with a partial refund seeing i was able to install windows10 pro 64 bit. It was a 1 in a million situation that no operating system installed and i have bought from newegg 10 plus years. I will definetly keep buying products from Newegg.com and will recommend them as always. they have no control over manufacturer problems so if you want good customer service always be nice about the situation and it will go faster and smoother. Newegg is great. Thank You"

"A Newegg agent, Bert R., graciously helped me when I was trying to find something a little bit unusual to buy.
I really appreciate the help he gave me."

"I was rushing an order and forgot to upgrade my shipping, luckily I was able to connect with a NewEgg associate and they not only changed my shipping to one day, but it was also on the house. I’ve been ordering from NewEgg for about 8 years now and I don’t think I’ll ever have a reason to stop!"

"I contacted Newegg concerning an item I purchased. When I checked the site the next day the price had dropped, and I asked if I could receive a refund. My agent was Barney B., and he handled my question quickly and professionally. I have started to purchase more items from Newegg versus Amazon now that I signed up for Shoprunner and get two day shipping. I would suggest everyone do that because I am finding Newegg to be less expensive for many items and much easier to deal with if I have questions. For far too long I accepted that my Prime membership at Amazon was the only place I needed to check, but that was a big mistake. Thank you for handling my issue. "

"I purchased a refurbished Dell laptop from Newegg.com. The laptop keyboard was defective. It must not have been tested before it left the warehouse. It turns out the third party seller was not "certified" to refurbish Dell laptops. My options were to send the laptop to the manufacturer for repair, 2-3 weeks turnaround, or get a replacement from Newegg, a 1-2 week turnaround. I chose a full refund and purchased a "certified refurbished" laptop for less at Amazon. Totally dissatisfied!"

"Recently I purchased a Rosewill product that was defective right out of the box. I promptly setup a rma for the return of the product with NewEgg.
Elena.R.Sanchez was not only attentive to my concern but was quick to offer resolution that was to the satisfaction of the customer.
Elena.R.Sanchez was also courteous which in my book demonstrates respect for others... a rare quality these days.

Thank you,

Daniel P."

"I was upset with an item that I had ordered and returned. I spoke to Elena Sanchez, at you customer service department, and she was able to rectify the problem. I am back again as a happy customer.

LS"

"Apple H. was my agent and was pleasant and eager to help."

"I bought a total Lemon HP computer in Dec.2017, paid over 1000.00 for it. It started having issues in Feb, Finally contacted HP and they determined the ram was bad. I sent it back...without computer 10 days.
I got the computer back, within 2 weeks more Blue Screens of death, they checked it again determined that it was bad ram again...I sent it back...another 10+ days without a computer.
I got it back on a Wed and on MONDAY more BSD..after replacing the mother board..and reloading windows I mean REALLY???? At that point called Newegg because I no longer had faith in HP fixing it (and they too refused a refund) and told them I'm not waiting until the warrantee runs out with HP I want a refund...they said tuff..I bought it through a third party seller..They did email this HORRIBLE AWFUL seller but that's all they would do..not their problem....This guy was a joke, Nasty rude, awful..only a 30 day guarantee than zippo. I told him this wasn't my fault in anyway shape or form and I wanted a refund...Well another tuff ...DOES NOT stand by his product at all as does Newegg not protect customers from their sellers.
I would have(and had papers in hand) to take this guy to small claims court when HP finally ruled in my favor(after extensive conversation) to give me a refund. I just sent the computer back again, awaiting my refund to get another computer...unless you buy an extended warrantee, which you shouldn't have to these people could care less what happens to you after they have your money. DO NOT BUY HP...and don't EVER buy from this horrible nasty company..no customer service whatsoever...DemProductSales...or newegg.com"

"I contacted Newegg to return a RX 570 GPU. Elena S started a chat and was very nice and will send a return label to send the card back. Very pleasant experience. I thought I would be given a hard time to return it, but it wasn't so."