"I bought a total Lemon HP computer in Dec.2017, paid over 1000.00 for it. It started having issues in Feb, Finally contacted HP and they determined the ram was bad. I sent it back...without computer 10 days.
I got the computer back, within 2 weeks more Blue Screens of death, they checked it again determined that it was bad ram again...I sent it back...another 10+ days without a computer.
I got it back on a Wed and on MONDAY more BSD..after replacing the mother board..and reloading windows I mean REALLY???? At that point called Newegg because I no longer had faith in HP fixing it (and they too refused a refund) and told them I'm not waiting until the warrantee runs out with HP I want a refund...they said tuff..I bought it through a third party seller..They did email this HORRIBLE AWFUL seller but that's all they would do..not their problem....This guy was a joke, Nasty rude, awful..only a 30 day guarantee than zippo. I told him this wasn't my fault in anyway shape or form and I wanted a refund...Well another tuff ...DOES NOT stand by his product at all as does Newegg not protect customers from their sellers.
I would have(and had papers in hand) to take this guy to small claims court when HP finally ruled in my favor(after extensive conversation) to give me a refund. I just sent the computer back again, awaiting my refund to get another computer...unless you buy an extended warrantee, which you shouldn't have to these people could care less what happens to you after they have your money. DO NOT BUY HP...and don't EVER buy from this horrible nasty company..no customer service whatsoever...DemProductSales...or newegg.com"

"I contacted Newegg to return a RX 570 GPU. Elena S started a chat and was very nice and will send a return label to send the card back. Very pleasant experience. I thought I would be given a hard time to return it, but it wasn't so."

"I spoke with Mikey.A.Monge. The call was short and sweet, he was able to get my return approved and had great phone etiquette. He didn't overtalk me, tell me he couldn't help me or anything along those lines and the minute a roadblock appeared he offered to see if he could get approval on helping me out regardless. Overall great experience considering I was expecting it to be a long strenuous process, yet Mikey did the exact opposite. Thanks again!"

"I got EXCELLENT help from Apple regarding a return! Thank you!!!"

"New Egg took care of me, received a screen that didn't meet my needs and they covered return completely so I could order a replacement that will work better for me."

"The Service Dept. is great - especially Jane C. if you ever get her on a chat session or on the phone. Literally went out of her way to make sure my questions were dealt with effectively and then some. I cannot complain about this company or their staff, don't usually make comments or fill out evals. Just had to this time!"

"Hello- Just wanted to drop a line and give a shout out to Newegg Customer Rep: Amber. Awesome customer level of customer service and made me feel at ease through the entire process. This was my 1st online purchase via Bitcoin. Thanks for making this a painless event. My 1st Newegg purchase, Definitely not my last :)

~Dan C."

"I called about making a return, and my customer service rep. Audrey was so pleasantly helpful. I asked if there was a survey where I could express my gratitude. Really great experience."

" I had a couple of questions about my monitor that i returned due to it coming with a stuck pixel. After the shipping i didn't get any type of info about the package for a week and a half. I then went to newegg and got in a live chat with this amazing employee called Jane C.! She helped a lot with my question and was very nice along with way. I love Newegg's customer service and keep it up!!!"

"Wow, just wow has got to be the best customer service i have ever had. "

"Bought a Pc and when I Plugged it in it fryed. Got an RMA, but never got a shipping label, so I paid for it, so I called customer service and was ready for war. Elena.R.Sanchez answered the phone cheerful and professionl. She asked if she could put me on hold. When she came back she asked me to email her a copy of the receipt...... low and behold she refunded it..... what a pleasure dealing with her. Cudos to you Elena."

"Yup Tastey bit of tech, very good support :)"

"Mercy.A.Loaiza handled my order status problem and she made it very easy to complete the process. Can't wait to get my GTX 1060!!"

"5 star support from Audrey.A.Yannone, great fast service, went the extra mile
Thank you Audrey.A.Yannone and thank you Newegg for keeping great workers like Audrey.A.Yannone who will go the extra mile to make you feel valued as a customer."

"I was looking for computer parts so I got in touch with a rep named Barney B. and he saved my life. He had exceptional knowledge about what I was looking for, answered every question with great detail, saved me money, time and effort and was just overall a great pleasure to have help from! Definitely will continue to be buying my tech from Newegg knowing they have such wonderful people working for them that actually know something about the industry! 10/10 experience "